Latest Jobs at AECC Global

AECC is experiencing significant growth in line with the timely changes for students and our university and college partners around the world. As we expand our global footprint, we’re looking for an enthusiastic and professional Senior Student Recruitment Counsellor, who will be playing a vital role in assisting and helping students with the easy or hassle-free application or paperwork processing.

What Does This Opportunity Mean for You

• Handling student walk-ins for Abroad study destinations (UK/Ireland/Canada/USA/Australia and New Zealand), effectively address their queries regarding Studying abroad and provide comprehensive consultancy with an end-to-end solution.
• Attain a complete understanding of Students' eligibility & suggest the most appropriate Country, Course and University/College.
• Provide detailed and accurate information regarding Admission and Visa documentation and other mandatory requirements.
• Responsibly handle all aspects of the Admission process from Case filing with the university, to updating the students through regular communication, Visa application filing, and address to any student query.
• Be responsible for all aspects of each case, ensuring positive outcomes are achieved while delivering an exceptional level of client service.
• Stay updated with all changes in policies, procedures & requirements for destination countries.
• Follow up with the potential students post their visit and ensure effective closure
• Capable of preparing MIS reports as required by Management.

Skills and Attributes Required

• A minimum of 3-5 years experience in the International Education Industry
• Bachelor's or Master's Degree in any discipline
• Be customer-centric and can work in a cross-cultural environment
• Understand the needs of international students
• Excellent written and verbal communication skills
• Demonstrated team player
• Experience in using Customer Relationship Management platforms

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This role is suited to individuals who are capable of remaining calm when customers are giving complaints.

What Does This Opportunity Mean for You

• Cold calling students using a given database to pitch overseas education
• Answering incoming calls from candidates, our other offices, etc.
• Using scripts to provide information about the services provided and present the company in the
  best possible way
• To help bridge the gap between the marketing team and the recruitment/conversion team
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the extra mile to meet the targets set by the company and facilitate the future goals
• Keep a record of the calls and record useful information
• Ask pertinent questions to understand the requirements of the calls

Skills and Attributes Required

• At least 1-2 years of experience as a Customer Service Representative
• Track record of successfully meeting sales quotas, preferably over the phone
• Working knowledge of relevant computer programs such as CRM software and telephone systems
• Excellent verbal and written communication skills
• Proficiency in English
• Persistent and results-oriented
• BSc/BA English or equivalent qualification