Customer Service Representative (AECC - Nigeria) at AECC Global

This role is suited to individuals who are capable of remaining calm when customers are giving complaints.

What Does This Opportunity Mean for You

• Cold calling students using a given database to pitch overseas education
• Answering incoming calls from candidates, our other offices, etc.
• Using scripts to provide information about the services provided and present the company in the
  best possible way
• To help bridge the gap between the marketing team and the recruitment/conversion team
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the extra mile to meet the targets set by the company and facilitate the future goals
• Keep a record of the calls and record useful information
• Ask pertinent questions to understand the requirements of the calls

Skills and Attributes Required

• At least 1-2 years of experience as a Customer Service Representative
• Track record of successfully meeting sales quotas, preferably over the phone
• Working knowledge of relevant computer programs such as CRM software and telephone systems
• Excellent verbal and written communication skills
• Proficiency in English
• Persistent and results-oriented
• BSc/BA English or equivalent qualification