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Job Summary        

• Coordinate and manage the telarix billing system, SLAs and contract agreements on traffic exchange with existing and potential partners.
• Manage wholesale partners, invoicing, payment and collection

Principal Functions        

• Monitor and ensure prompt and accurate update of billing rates onTelarix - iXTools interconnect platform.
• Update the price list received fromeach carrier and ensure routing changes are made based on Direct and Least CostRouting.
• Analyse event detail records (EDRS)and resolve any dispute that may arise on all presented invoices  using Audit Command Language (ACL)
• Liaise with finance and wholesale andcarrier relation to ensure partner invoices are paid as at when due.
• Set up new interconnect partners onTelarix platform and ensure strict compliance with billing and invoicingclauses as provided in the contracts.
• Prepare weekly partner statement ofaccounts, update subsidiary books in the Carrier business folder with invoicesand other source data for referencing in any recurring issue or disputesettlement.
• Treat all EDRS sitting in Telarix -iXConnect error bucket and ensure they are completely resolved beforeprocessing interconnect invoices.
• Generate all partner invoices on theTelarix -iXTools, receive interconnect partner invoices and ensure wholesaleclients and interconnect partners are billed accurately and promptly
• Extract and analyse daily, weekly andmonthly interconnect traffic data and generate EDRS reports for interconnectpartners based on request.
• Liaise with prospective interconnectpartners to resolve all interconnect issues
• Coordinate and review partner draftagreements with Legal and other stakeholders
• Provide routing instruction via theinterconnect platform to network operations team.
• Identify and escalate billing system'sinadequacies and offering solutions.
• Negotiate bilateral agreements withpotential international carrier/operator
• Reconcile monthly partners statementof account
• Provide least cost routing (LCR)reports for international destinations.
• Interpret interconnect traffic patternand escalate unusual traffic trends
• Perform other duties as assign by the Manager, Carrier Relations.

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Job Summary        

• Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.

Principal Functions        

• 24/7 monitoring of active and passivenetwork nodes (RAN, IP, Core, VAS, Transmission, Data centre passive equipmentand enterprise solutions)
• Escalation of alarms, outages, dips,degradations, and other failures to field and BO teams for support, COF, andresolution
• Follow-up with resolver teams forresolution of network faults and incidents
• Management of incident tickets (TTcreation, assignment, tracking, update, and closure) within SLA
• Provision of support fortroubleshooting of POF and COF for network incidents
• Provision of support for fieldengineers in checking current alarms and operational status to ensure they areguided appropriately in fault resolution
• Interfacing (escalation and resolutionfollow-up) on network faults and incidents with other serviceproviders(Colocation service providers, lease lines and interconnect serviceproviders, etc.)
• Provision of regular periodic updateson all network faults and incidents
• Send notifications forplanned/unplanned outages to all stakeholders
• Provide operations primary point ofinterface for enterprise customers and partners
• Conduct initial demarcation ofenterprise customers and partners complaints
• Notify customers of problems onenterprise services and provide regular periodic updates on ongoing resolutionactions till service restoration
• Work with back office to ensurevisibility of all network nodes
• Process access to MGWs, BSCs, datacentres and network sites for maintenance and troubleshooting
• Perform other duties as assigned bythe Incident and Surveillance Manager

Educational Requirements        

• First degree or equivalent in Electrical or Computer Engineering or a related discipline
• Two (2) years post NYSC work experience

Experience,Skills & Competencies        

• Knowledge
• Network Administration
• Microsoft Office suite
• Network Surveillance/monitoring tools(advantage)

Skills

• Personal Effectiveness
• Problem Solving
• Behavior
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus