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Catholic Relief Services (CRS) is an International non-governmental organization supporting relief and development work in over 99 countries around the world. CRS programs assist person on the basis of need, regardless of creed, ethnicity or nationality works through local church and non-church partners to implement its programs, therefore, strengthening ...
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Location: Maiduguri, Borno
Job Summary
- The Accountability Assistant will work with the Feedback Assistant, the Accountability Officer, project teams and community mobilizers to ensure strong Feedback and Response Mechanisms (FRM) are maintained and strengthened for Ceton Rayuka II Program. Ceton Ryauka is a multisectoral program implemented in Gubio, Kaga and Magumeri LGAs.
- S/he will be responsible for managing and monitoring beneficiary feedback on a daily basis and will prepare analysis reports presenting general trends to be shared with project teams.
Roles and Key Responsibilities
- Assign a categorize to the feedbacks received from the hotline and through community-based mechanism (staff, community meetings, suggestion boxes, etc…)
- Assign a ticket number to each feedback and enter feedbacks in the database
- Regularly transmit feedbacks to the adequate teams
- Prepare weekly and monthly reports presenting the learnings from the feedback received, per project
- Participate in teams’ meeting to share the trends and learning from the feedbacks
- Follow up regularly with the teams on the advancement of feedback responses
- Regularly update the database by adding the response implemented and close feedbacks when an adequate response has been given
- Ensure all feedback collected from beneficiaries are kept confidential and timely/accurate response is given back to them
- Support CRS and partner to document and respond to all community feedback received
- Support the MEAL-Accountability Officer to facilitate orientation, training and awareness sessions on beneficiary feedback mechanism to CRS and partner staffs as required.
Supervisory Responsibilities:
Key Working Relationships:
- Internal: Feedback Officer, Feedback Assistant, MEAL Officer, Program Managers
- External : Community members, partner staff.
Basic Qualifications
- Secondary School Diploma required. Bachelor’s degree preferred.
- Minimum of 2 years of work experience in project support.
- Additional education may substitute for some experience.
- Experience in participatory action planning and community engagement.
- Experience monitoring projects and collecting relevant data preferred.
- Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint).
Required Languages:
- English and Hausa required. Kanuri is strongly preferred.
Travel:
- Must be willing and able to travel up to 20 %.
Knowledge, Skills and Abilities:
- Observation, active listening and analysis skills with ability to make sound judgment
- Good interpersonal skills and the ability to interact effectively with diverse groups
- Proactive, results-oriented and service-oriented
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results:
- Integrity
- Continuous Improvement & Innovation
- Builds Relationships
- Develops Talent
- Strategic Mindset
- Accountability & Stewardship.
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Location: Maiduguri, Borno
Project Background
- The humanitarian crisis in the NE Nigerian states of Borno, Adamawa and Yobe (BAY) remains acute with many humanitarian indicators nearly as poor as were reported at the peak of the crisis. Vulnerable people continue to suffer from acute humanitarian needs, displacement, and violence which has been further exacerbated by the COVID-19 pandemic.
- In this emergency context, IDP households are among the worst affected populations as displacement has resulted in the loss and destruction of key assets, the interruption of livelihoods and extensive trauma. In order to effectively respond to the crisis, CRS Borno’s emergency and early recovery programs are focused on food, NFIs, WASH and shelter for both IDPs and host families.
- Where possible, CRS will seek to maximize project impact, efficiency and effectiveness by adopting market-based approaches – through e-vouchers and the RedRose, OneSytem platform – privileging integrated programming and empowering targeted communities through participatory approaches.
Job Summary
- As a member of the Emergency project team, the Project Assistant Feedback will provide service in the day-to-day delivery of responsive, effective and efficient project administrative activities in support of CRS’s mission to serve the poor and vulnerable.
- You will provide consistent and high-quality service and contribute to the proper stewardship of project resources to help ensure high-quality programming.
- The role of the Feedback Desk Assistant is to ensure that all the calls, messages and in person visitors related to feedback are timely and formally attended to, logged and reported.
- The position will assist the Feedback Desk Officer by providing necessary information and reports on feedback received and action taken. The position will keep proper notes, records and use predefined templates as provided by the MEAL unit for the purpose.
Specific Responsibilities
- Serve as an assistant custodian of the feedback hotline and email.
- Assist in maintaining proper and accurate feedback records and call register.
- Strictly adhere to the standard operating procedures for handling sensitive and non-sensitive feedback and complaints.
- Submit records and registers regularly and on time.
- Assist Feedback Desk Officer in communications with complainant/feedback providers on follow-up, further inquiries and responses in the relevant local languages.
- Assist in follow-up with programs on the actioning and resolution of feedback and complaints and ensure that the feedback loop is closed.
- Assist documentation process for incoming and outgoing calls/SMS through hotline and support formalities required for billing process.
- Assist in managing a central database to consolidate records and log-sheets on feedback and complaints received from the field in a timely and regular manner.
- Support in providing all technical support to the project accountability focal points relating to the receipt and actioning of feedback and/or the response to feedback provider.
Key Working Relationships:
- Internal: MEAL Coordinator; Emergency MEAL Coordinator; Feedback Desk Officer, Accountability Staff and Accountability Focal Points; Operations and Program staff.
- External: Partners, Vendors, Beneficiaries, Other community members, Visitors
- Qualifications
Supervisory Responsibilities:
Basic Qualifications
Education and Experience:
- High School Diploma required. First Degree / Higher National Diploma in Social or Management Sciences a plus.
- Experience working in an office environment in a clerical or administrative role. Experience with a local or international NGO a plus.
- Strong administrative experience, including typing/word processing, data entry into online databases and forms, and working with various office equipment.
- Experience in MS Office Package (Excel, Word, PowerPoint) and information management systems. Proficient in Word.
Knowledge, Skills and Abilities (SKAs):
- Excellent interpersonal skills must be able to interact in a mature, professional, and friendly manner with local and international colleagues of differing religious and cultural backgrounds.
- Ability to maintain confidentiality and privacy.
- Ability to work effectively under pressure and to organize and prioritize a variety of initiatives.
- Demonstrated commitment to gender-responsive and safe/dignified programming.
- Attention to details, accuracy and timeliness in executing assigned responsibilities.
- Proactive, results-oriented and service and customer-oriented.
- Understanding of NGOs’ and other entities responsibility to protect beneficiaries from sexual exploitation and abuse.
Required Languages:
- English, Hausa and a proficiency in Kanuri required.
Travel:
- The position is based in Maiduguri, Borno state. Staff must be willing and able to travel up to 10% of the time to field locations throughout the work week.
Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Integrity
- Continuous Improvement & Innovation
- Builds Relationships
- Develops Talent
- Strategic Mindset
- Accountability & Stewardship
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Location: Maiduguri, Borno
Job Summary
- The Senior Nutrition Project Officer is responsible for the overall management and technical direction of Ceton Rayuka nutrition program (CMAM and MIYCN- E) activities, targeting vulnerable IDPs and host communities. Reporting to the Nutrition Program Manager with accountability to the CRS and partner's Nutrition Officers, and Nutrition Community Mobilizers, MiYCN counsellors. Ceton Rayuka Program is implemented in Gubio, Kaga and Magumeri LGAs. The Nutrition SPO will undertake the following responsibilities related to project cycle management, technical direction, and program development:
Roles and Key Responsibilities
Technical/Administrative, Program Quality and Implementation:
- Ensure quality and timely field level implementation of the Nutrition program against set objectives, targets, and work plans
- Advise and assist CRS nutrition team in developing project specific strategies, tools, systems, and plans.
- Develop activity workplans for the Nutrition programme and ensure proposed activities are developed in coordination with other sectors-internally and externally with other implementing partners.
- Ensure that nutrition programs utilize international best practices, policies, and guidelines, in line with Ministry of Health and WHO/UNICEF
- Oversee the collection and timely reporting of data and statistics for all nutrition programs in line with CRS guidelines and according to donor requirements.
- Actively monitor programs/projects through field visits, surveys and/or exchange of information with partners to assess progress, identify bottlenecks and take timely decisions to resolve issues and/or refer to relevant officials for timely resolution.
- With support from the line supervisor, and MEAL department and nutrition team, lead the development of routine monitoring tools for tracking project progress, as well as necessary IEC materials to strengthen MIYCN-E and SBCC activities advocacies in the community.
Program Development and Strategic Planning
- Contribute to and support in carrying out the situation analysis for the nutrition sector to ensure timely and current data on maternal and child nutrition are available for the designing, development, and management of nutrition projects.
- Identify opportunities for program and proposal development in line with the CRS's and donor guidelines.
- Work in coordination with Procurement and Admin units to track Nutrition programme procurements, delivery and distribution at the field level.
- Participate in proposal writing and budget development processes for nutrition program
- Lead technical assessments as a basis for nutrition program development when necessary to monitor evolving needs of the target communities and adjust the programmatic priorities as necessary.
Capacity Building and Supervision
- Ensure the capacity building of CRS nutrition team and partner staff through on-the-job training, technical guidance and coaching sessions while ensuring staff performance evaluation plans are developed
- Ensure appropriate support to the nutrition team by regular field visits and provide targeted technical feedback
- Develop capacity building plans and strategies and identify relevant training opportunities for CRS and partner staff to advance knowledge and skills in nutrition.
- Monitor staffing needs and assist the recruitment of local staff and support staff development through mentoring to enhance the capacity of project and partner staff
- Develop a process for ensuring quality and safety of nutrition related activities and products
Coordination and Representation
- Represent CRS at nutrition sector working group meetings and coordination forums UN, international and national NGOs for nutrition coordination as needed at the LGA and state level
- Ensure good coordination with other CRS partners staff, nutrition field teams and provide frequent feedback and updates
- Develop new and manage existing relationships with key stakeholders and potential collaborators for nutrition programs.
- Good understanding of Nutrition sector reporting requirements, templates and timelines.
- Review and highlight opportunities for Protection, safeguarding and Gender mainstreaming in the proposed Nutrition activities; And follow up to ensure, nutrition team integrate the protection principles during activity design and implementation.
Reporting:
- Support the development of field-based reports to CRS, Nutrition sector and/or external donors, as necessary.
- Develop reporting templates for supervisees to aid in tracking progress of programme activities and key indicators
- Conduct any other programming responsibility delegated by the supervisor.
Supervisory Responsibilities:
Key Working Relationships:
- Internal: Head of Office, Nutrition Program Manager, Nutrition Project Officers, Accountability Officer, procurement, Fleet, Finance Officers, Enumerators, GBV Officer
- External: Partner staff, contractors, volunteers, CNMs, lead mothers, Partner nutrition officers lead mothers, MIYCN counsellors and vendors
Basic Qualifications
- B.Sc in Nutrition / Public Health / BSc or equivalent required. Master’s preferred.
- 6 to 8 years of work experience in community development, mobilization and management of CMAM and MIYCN-E projects in emergencies, preferably Northeast, Borno state.
- Experience in conducting nutrition assessments and an understanding of nutritional surveillance and information systems
- Excellent communication skills and a willingness to be respectful, kind, sensitive and empathize with all beneficiaries
- Willingness and capacity to be flexible and accommodating when faced with difficult and frustrating working conditions
- Demonstrable ability at report writing, budget review and concept note development.
- Experience in participatory action planning and community engagement.
- Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint).
Required Languages:
- English and Hausa required. Kanuri strongly preferred.
Travel:
- Must be willing and able to travel up to 40 %.
Knowledge, Skills and Abilities:
- Observation, active listening and analysis skills with ability to make sound judgment
- Good interpersonal skills and the ability to interact effectively with diverse groups
- Proactive, results-oriented and service-oriented
- Solid analytical, writing skills, and communication skills.
- Sound knowledge and skills in training and facilitation.
- Team spirit and excellent interpersonal relations
- Good coordination, creative and innovative skills.
- Should be very adaptive and responsive, due to the fragile nature of Programme context.
- Great writing and review skills to develop and review high quality success stories.
Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results:
- Integrity
- Continuous Improvement & Innovation
- Building Relationships
- Develops Talent
- Strategic Mindset
- Accountability & Stewardship.
Method of Application
Use the link(s) below to apply on company website.
Note
- Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
- Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
- CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
- CRS is an Equal Opportunity Employer: Qualified women are highly encouraged to apply.
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