Project Assistant Accountability at Catholic Relief Services (CRS)

Location: Maiduguri, Borno

Job Summary

• The Accountability Assistant will work with the Feedback Assistant, the Accountability Officer, project teams and community mobilizers to ensure strong Feedback and Response Mechanisms (FRM) are maintained and strengthened for Ceton Rayuka II Program. Ceton Ryauka is a multisectoral program implemented in Gubio, Kaga and Magumeri LGAs.
• S/he will be responsible for managing and monitoring beneficiary feedback on a daily basis and will prepare analysis reports presenting general trends to be shared with project teams.

Roles and Key Responsibilities

• Assign a categorize to the feedbacks received from the hotline and through community-based mechanism (staff, community meetings, suggestion boxes, etc…)
• Assign a ticket number to each feedback and enter feedbacks in the database
• Regularly transmit feedbacks to the adequate teams
• Prepare weekly and monthly reports presenting the learnings from the feedback received, per project
• Participate in teams’ meeting to share the trends and learning from the feedbacks
• Follow up regularly with the teams on the advancement of feedback responses
• Regularly update the database by adding the response implemented and close feedbacks when an adequate response has been given
• Ensure all feedback collected from beneficiaries are kept confidential and timely/accurate response is given back to them
• Support CRS and partner to document and respond to all community feedback received
• Support the MEAL-Accountability Officer to facilitate orientation, training and awareness sessions on beneficiary feedback mechanism to CRS and partner staffs as required.

Supervisory Responsibilities:

• None

Key Working Relationships:

• Internal: Feedback Officer, Feedback Assistant, MEAL Officer, Program Managers
• External : Community members, partner staff.

Basic Qualifications

• Secondary School Diploma required. Bachelor’s degree preferred.
• Minimum of 2 years of work experience in project support.
• Additional education may substitute for some experience.
• Experience in participatory action planning and community engagement.
• Experience monitoring projects and collecting relevant data preferred.
• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint).

Required Languages:

• English and Hausa required. Kanuri is strongly preferred.

Travel:

• Must be willing and able to travel up to 20 %.

Knowledge, Skills and Abilities:

• Observation, active listening and analysis skills with ability to make sound judgment
• Good interpersonal skills and the ability to interact effectively with diverse groups
• Proactive, results-oriented and service-oriented

Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results:

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship.