Latest Job Openings at Proten Intentional

Location:  Lagos, Abuja, PortHarcourt

Major Deliverables:

• Manage incidents, respond to requests for technical assistance in person, via phone & email 
• Responsible for supporting post-sales customer activity remotely and on-site.
• Responsible for carrying out detailed Site Survey & maintain proper documentation 
• Perform installation and implementation and network integration at customer’s site
• Promptly investigate, resolve & report any incidents, errors, events or deviations.
• Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.    
• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
• Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
• Track and route problems and requests and document resolutions
• Prepare daily activity reports  Inform management of recurring problems

Function / Domain: Customer Service / Technical Support Group

Reporting To: Direct - Supervisor Technical Support Group; Functional - Territory Sales Manager

Essential Attributes: Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting,Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,

Desired Attributes: Relevant Industry Experience, been on the front end handling customers and team.

Qualifications: HND/Graduate/ Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech

Desired Experience: 1 to 3 years in similar profile

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Major Deliverables:

• Manage, motivate and develop technical support group
• Responsible for line management, with effective and innovative leadership attributes                                                                                                
• Monitor ticketing management portal, job allocations / assignments and individual team member performance
• Model best practice reflecting fairness and equality in all aspects of the role                                                                                                        
• Adhere best team practice to ensure excellence service delivery within time frame                                                                                              
• Generate & share daily reports on team performance and unique / peculiar issues observed in network                                                                      
• Inform management of recurring problems and its impact
• Identify and escalate situations requiring urgent attention to appropriate department                                                                                            
• Strong appreciation of the impact of processes and performance on customers

Function / Domain: Customer Service / Technical Support Group
Reporting To: HOD - CSG

Essential Attributes: Computer Knowledge, Internet and Tech savvy, Customer query resolving skills, Sales Acumen, Customer
Focus, Excel Knowledge is a MUST,

Languages - Hausa, Yoruba, Igbo and English

Desired Attributes: Relevant Industry Experience Preferred

Qualifications: HND/ Graduate / Post Graduate in Electrical/Electronics/Computer/Communication or proven IT/Telecom
experience

Desired Experience: 3 to 5 years in a leadership profile