Engineer Onsite Technical Support at Proten

Location:  Lagos, Abuja, PortHarcourt

Major Deliverables:

• Manage incidents, respond to requests for technical assistance in person, via phone & email 
• Responsible for supporting post-sales customer activity remotely and on-site.
• Responsible for carrying out detailed Site Survey & maintain proper documentation 
• Perform installation and implementation and network integration at customer’s site
• Promptly investigate, resolve & report any incidents, errors, events or deviations.
• Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.    
• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
• Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
• Track and route problems and requests and document resolutions
• Prepare daily activity reports  Inform management of recurring problems

Function / Domain: Customer Service / Technical Support Group

Reporting To: Direct - Supervisor Technical Support Group; Functional - Territory Sales Manager

Essential Attributes: Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting,Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,

Desired Attributes: Relevant Industry Experience, been on the front end handling customers and team.

Qualifications: HND/Graduate/ Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech

Desired Experience: 1 to 3 years in similar profile