Supervisor Technical Support Group at Proten

Major Deliverables:

• Manage, motivate and develop technical support group
• Responsible for line management, with effective and innovative leadership attributes                                                                                                
• Monitor ticketing management portal, job allocations / assignments and individual team member performance
• Model best practice reflecting fairness and equality in all aspects of the role                                                                                                        
• Adhere best team practice to ensure excellence service delivery within time frame                                                                                              
• Generate & share daily reports on team performance and unique / peculiar issues observed in network                                                                      
• Inform management of recurring problems and its impact
• Identify and escalate situations requiring urgent attention to appropriate department                                                                                            
• Strong appreciation of the impact of processes and performance on customers

Function / Domain: Customer Service / Technical Support Group
Reporting To: HOD - CSG

Essential Attributes: Computer Knowledge, Internet and Tech savvy, Customer query resolving skills, Sales Acumen, Customer
Focus, Excel Knowledge is a MUST,

Languages - Hausa, Yoruba, Igbo and English

Desired Attributes: Relevant Industry Experience Preferred

Qualifications: HND/ Graduate / Post Graduate in Electrical/Electronics/Computer/Communication or proven IT/Telecom
experience

Desired Experience: 3 to 5 years in a leadership profile