Fresh Jobs at Imperial

Job Function:

• To ensure all activities regarding the management of designated key accounts are executed and that the assigned key account portfolio grows as per the annual incentive scheme.

Key performance areas:

Customer relationship management

• Manage customer relationships and expectations effectively and pro-actively across all levels of the customer’s business units, in line with:
• Manage the agreed Commercial contract
• Total ISL service offering.
• SLA/SOP and customer KPIs are in place and presented quarterly
• Update respective system’s on a monthly basis

New business development:

Lead generation

• Identify new opportunities within the customer’s organisation to expand service offering.
• Identify new business within target segments as identified by the BDE.

Data analysis:

• Analyse and report the customer’s business on the BI Toolkit on a monthly basis to understand emerging trends within their business and industry.
• Ensuring timeous communication to BDE, informing of any potential changes within the customer’s business, industry and potential risk to ICF.
• Customer engagement

Sales Calls:

• 8 customer engagement per week
• Monthly check in with the Commercial Team regarding customer engagements

Database Quality:

• Establishing appropriate relationships & communication with the relevant functional area’s both internal and external to enhance customer satisfaction & ensure customer retention.
• All client records should always be maintained with updated:
• Accurate customer details pertaining to:
• Customer contact details
• Contact name, email, current telephone number and job title
• Opportunity naming conventions including correct verticals, sub verticals and revenue products.
• Accurate Estimated closing dates
• Accurate Client Revenue projections

Qualifications required:

• Diploma/Degree in Logistics, Supply Chain or Marketing Management.

Skills and experience required:

• Strong analytical skills
• Strong Networker
• Minimum 10 years’ experience in International Freight Management
• Good understanding of Import/Export procedures and Incoterms
• Good client relationship management, communication, and presentation skills
• Valid driver’s License and own vehicle
• Ability to present the company services and group in a professional manner
• Willingness to acquire new skills and gain knowledge
• Work well under pressure, adhere to deadlines and be a self-starter
• Ability to work independently and be a team player simultaneously
• Must take ownership of the position, be dedicated and innovative
• Geographical and geopolitical knowledge, ability to interface and communicate with different cultures is essential
• Excellent Communication and presentation skills

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Job Function:

• To initiate the DP World Freight Forwarding network and footprint expansion strategy across West Africa.
• This is to be achieved through implementing Ocean & Air product procurement strategies in key West Africa Countries; to implement key Trade Lane strategies (IMEA) and to ensure strategic compliance across the East African network whilst also mitigating risk associated to contract liability with network offices/partners

Key Performance Areas

Network

• To grow Freight Forwarding competence across the region through;
• Bolstering Freight Forwarding competence within existing Imperial/DP World freight forwarding operations in West Africa;
• Maintaining and expanding existing partner agent relationships and opening their services to our global offices;
• Collaborating with partners in key geographies and opening their services to our global offices; and
• Partnering, Leveraging, and Acquiring new freight forwarding businesses
• Collaborating and enhancing business between the global offices.

Operations

• To grow Freight Forwarding across the region through;
• Introduction and implementation of sound operational platforms, either through CW1 or Cargo Runners;
• Implementation of customs services and compliance thereof;
• Implementation of Air and Ocean operational teams to facilitate the through-put of shipments; and
• Collaborating and enhancing business between the Imperial / DP World business units.

Business Development

• To develop business within the West Africa Community and other trades by;
• Developing marketing strategies internally and externally for alignment and maximum exposure and expansion (new & existing) business
• Collaborating with Regional Commercial, Sales, Product, Operations and Trade Lane teams to execute strategies for maximum market growth and benefit across the various pillars; and
• Analysing market data and KPI’s to adjust to market demands

Strategy

• Staying abreast of industry and market developments, proactively responding where required to maintain progress and support.
• Supply guidance on conceptual designs, developments and implementation strategies across the East / West Africa region.

Qualifications and Experience Required:

• Bachelor’s Degree in Commerce or a field related to the position
• 8 – 10 years Freight Forwarding experience
• Must be willing to travel
• Geographical and geopolitical knowledge, ability to interface and communicate with different cultures is essential
• 3 years prior experience within the Freight Forwarding industry as a P&L head.
• Minimum 5 years’ experience in a logistics or clearing and forwarding environment
• Good understanding of Import/Export procedures and Incoterms
• Prior experience within Commercial / Operations in the industry is preferred

Skills Required:

• Strong networker
• Strong analytical skills
• Accuracy and attention to detail is a must.
• Communication capability at all levels, both internally and externally
• Ability to work independently and be a team player simultaneously
• Excellent Communication and presentation skills
• Work well under pressure, adhere to deadlines and be a self-starter
• Ability to work independently and be a team player simultaneously
• Must take ownership of the position, be dedicated and innovative
• Ability to present the company services and group in a professional manner
• Willingness to share knowledge and mentor less experienced team members
• Willingness to acquire new skills and gain knowledge and share best practices.