Jobs at the Economic Community of West African States (ECOWAS)

Job Code: 20000091

Role Overview

• Under the direct supervision on the Reprographic/Documentation Officer, the Reprographic Assistant is responsible for a variety of important tasks within the Commission 
• The Reprographic Assistant at ECOWAS plays a crucial role in supporting the organization’s documentation and publication processes. 
• The individual in this position will be responsible for operating and maintaining reprographic equipment, producing high-quality printed materials, and ensuring efficient document management. 
• This role is essential for facilitating effective communication and information dissemination within the organization.

Roles and Responsibilities

• Operate reprographic equipment to produce copies of documents, reports, manuals, and other printed materials.
• Ensure the quality and accuracy of printed materials by conducting regular checks and maintenance of reprographic machines.
• Provide reprographic services including printing, scanning, laminating, and binding for the timely production of documents.
• Offer clerical support by organizing files, managing document circulation, and assisting with reports and presentations
• Manage the distribution of printed materials to the relevant departments and stakeholders.
• Perform routine maintenance and troubleshooting of reprographic equipment to ensure optimal performance.
• Coordinate with service providers for repair and maintenance of equipment as needed.
• Maintain an inventory of supplies and reorder materials such as paper, toner, and other consumables.
• Organize and archive documents to ensure easy retrieval and reference.
• Implement document security measures to protect sensitive information.
• Assist in the digitization of documents for electronic storage and distribution.
• Respond to requests for reprographic services from various departments and provide timely and efficient support.
• Offer guidance and assistance to staff on the use of reprographic equipment and services.
• Handle inquiries and resolve issues related to reprographic services.

Academic qualifications

• A minimum of Ordinary National Diploma/Brevet de Technician in Reprography, Printing Technology, Office Technology Management, or a related field.
• Additional training or certification in the use of reprographic equipment and document management systems is an advantage.
• At least 5 years of experience in a reprographic or printing environment, preferably within an international organization or corporate setting.
• Experience in operating and maintaining various types of reprographic equipment, including photocopiers, printers, and scanners.
• Proven track record of managing document production processes, including quality control and distribution.
• Good knowledge of standard industry production and printing processes and of printing practices and operations
• Experience with basic troubleshooting and maintenance of reprographic equipment.
• Familiarity with document management practices and systems.
• Demonstrated ability to manage inventory and coordinate supply orders
• Knowledge of graphic design and demonstrated ability to develop creative solutions and produce high quality graphic materials for various print and electronic projects (e.g. logos, brand identities, books, potters, booklets, brochures, banners, e-publications, web and social media graphics, etc.).
• Demonstrated knowledge of typography, layout, photography and color theory and professional competence and mastery of graphic design and/or graphic art.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Knowledge of reprographic software and tools.
• Familiarity with digital document management systems.
• Ability to assist in the digitization and electronic storage of documents.
• Proficiency in English and French is an advantage.
• Ability to handle inquiries and provide assistance in a professional manner.
• Ability to manage time effectively to meet deadlines and prioritize tasks.
• Capability to work under pressure and handle multiple assignments simultaneously.

Competencies:

• Ability to assume a credible presence when explaining rules, standards, and expectations (e.g. deadlines) to ensure compliance and work expectations are met.
• Ability to motivate self and/or others to engage in discussions that will result in recommendations to improve processes, templates, or other work tools.
• Ability to engage in positive approaches to teamwork, participate actively in discussions and the achievement of team goals.
• Ability to take responsibility for own career and performance with the occasional guidance from the supervisor/mentor.
• Ability to build capacity of self and others by sharing knowledge, tools, expertise, and experience with others to remain proficient and well informed in the execution of assigned role.
• Interpersonal, listening, and multitasking skills with a good understanding of client service responsibilities and role in representing ECOWAS values in all interactions.
• Ability to take initiative to resolve routine problems associated with assigned tasks using good judgment in involving colleagues or superiors as required.
• Ability to work as part of a team to resolve concerns, and problems and improve services.
• Ability to manage own time effectively and organize own work area in a manner that will meet performance expectations related to assigned client services.
• Ability to direct people to the appropriate source for further information and ask for help when overwhelmed with client demands.
• Ability to apply culturally relevant and appropriate approaches with people from diverse cultural backgrounds.
• Good diversity management skills to interact with individuals in a manner that is culturally appropriate and in accordance with ECOWAS rules/policies.
• Ability to recognize preconceived notions and stereotypical views of certain groups and individuals and to successfully adopt inclusive and culturally appropriate behaviors.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Knowledge of diversity management as it relates to daily work expectations and assigned tasks.
• Knowledge of the ECOWAS mandate and operational goals of relevance to assigned responsibilities.
• Ability to keep up to date with Departmental activities, schedules and goals of pertinence to own work team, functional area.
• Knowledge of ECOWAS procedures relevant to assigned work and the ability to apply sound judgment in their application.
• Demonstrated strong interest and commitment to ECOWAS values and activities in daily assumption of duties.
• Excellent ability to maintain, process and provide accurate information as part of assigned tasks.
• Ability to organize files and information for easy retrieval and record keeping.
• Ability to spot mistakes, act promptly to correct them and learn from experiences.
• Knowledge and ability to challenge and question fundamental assumptions regarding accepted ways of doing things in the spirit of improvement.
• Ability to use current technology to communicate effectively e.g. office software programs, including spreadsheets, word processing and graphic presentation software; ability to type and format presentations, reports, manuals, newsletters, website content and proficiency in information communication technologies (ICT).
• Well-developed information sharing skills using technology and in accordance with established processes and practices.
• Advanced verbal assertiveness and communication skills with a demonstrated ability to acknowledge and understand the validity of others’ viewpoints and to respond in a constructive manner.
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Ability to allocate time for specific tasks in a manner that will meet deadlines and quality/quantity expectations.
• Good organizational skills with an excellent ability to break down work into smaller parts and focus on the most important steps first.
• Ability to contribute to maintaining organizational performance standards throughout the implementation of new processes, practices and plans adopted by the Department and of relevance to assigned tasks.
• Ability to monitor progress and to consider new goals in the context of assigned responsibilities.
• Ability to follow through with commitments made to others.

Remuneration (Annually)

• UA 20,166.30 / USD 31,818.39
• UA25,527.53 / USD 40,277.34
• UA 30,178.98 / USD 47,616.39..

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Job Code: 20000306

Role Overview

• Under the supervision of the Director, Conference and Protocol, the incumbent will co-ordinate and ensure production of quality language services by the staff under his/her supervision, at the Commission and other locations as directed by the hierarchy. S/he will be responsible for ensuring that language services in ECOWAS are effectively and efficiently managed and are of the highest possible quality and provided within appropriate time frames.
• S/He will deploy project management skills in the scheduling of language teams for overlapping meeting and events.
• S/He will manage both stand-alone translation requests and translation projects and assign translations to staff translators, freelancers and translation firms.
• S/He will produce schedules reflecting deployment of language staff as well as ‘status of translation’ spreadsheets and translation logs.
• S/He will directly supervise Language Assistants for support tasks be they administrative, research or communication with clients and language staff/freelancers/service providers.

Role and Responsibilities

• Co-ordinate and supervise the activities of the Language Division.
• Participate in (only as the need arises) and supervise Interpretation Services and ensure timely and quality service delivery.
• Supervise requests for translation & revision of relevant documents, primarily for the working languages of the Community and any other language combination which may be required occasionally.
• Assist in creation of translation memory:
• Support the preparation of necessary technical details, and draft of request for language services from external providers
• Supervise the preparation and dispatch to clients of technical requirements for SIE equipment
• Supervise the conduct of sound tests ahead of large high-level events
• Supervise the scheduling of teams for RSI (remote simultaneous interpretation), while upholding the Directorate’s ‘Guidelines on Remote Simultaneous Interpretation ‘
• Supervise compliance with the ‘Language Policy’
• Supervise compliance with the SOPs for Language Division
• Maintain with the support of language staff and updated terminology database to be fed into Translation Memory and AI tools
• Co-ordinate the hiring and scheduling of Interpreters and Translators during sessions of institutions /agencies, departments and other meetings of the Commission.
• Design, prepare schedules reflecting resource distribution and determine distribution of capacity
• Supervise relevant administrative support as provided by the Language Assistants, which shall include research, obtaining of working documents, preparation of contracts etc
• Act as immediate administration of the database of external language services providers.
• Approve under confirmation from hierarchy request related to language services
• Manage staff under his/her supervision, providing mentorship where necessary
• Determine strategies and methods to sensitize Management about language needs for both staff and in interest of institution
• Finalise draft budgets for funding of language services in line with approved standard rates.
• Provide client directorates with budgets and costing for language services when so required
• Ensure that standard rates are reflected in contracts prepared for freelancers for all components (honorarium. Per diem, travel days, etc)
• Build effective liaison and supportive communication with internal /external clients in discussion to determine required language support and language needs for meetings, conferences etc.
• Draft and dispatch after approval and upon instruction relevant internal and external technical documents and correspondences directed to both staff and third parties:
• Prepare periodic reports on activities and related information for immediate hierarchy
• Support hierarchy to coordinate projects which introduce new technologies, including AI, machine translation, speech to text etc
• Plan the development of language services.
• Supervise and coordinate along with the hierarchy and appropriately profiled colleagues, training and capacity building for colleagues and potential candidates for the freelancer’s roster.
• Providing direction to team on the planning, development, and implementation of interpretation/translation services
• Provide occasional out of hours support.
• Perform any other duties as may be required from time to time

Academic Qualifications and Experience

• Master’s Degree or equivalent in Translation (Revisor) from a recognized University/Institution.
• 10 years of experience in translation, interpretation or revision (at least four of which should have been revision experience), and use of relevant computer software, electronic tools and databases.
• Excellent writing and analytical skills; highest standards of accuracy, consistency and faithfulness to the style and nuances of the original text.
• Familiarity with computer-assisted translation tools, machine translation tools and on-screen editing tools.
• Knowledge of terminological and reference research techniques with ability to use all sources of reference and information and to conduct complex research in accordance with established standards.
• Demonstrated experience in the use of relevant computer assisted translation software’s/ tools.
• Demonstrated understanding of how to “weigh” interpretation teams.
• Demonstrated professional competence and mastery of subject matter.
• Demonstrate comprehension of every imaginable accent, in addition to coping issues of speed and style.
• Ability to find proper cultural equivalents and take cultural context into account through knowledge of both languages and culture.
• Exhibit highest standards of accuracy, consistency and faithfulness to the style and nuances of the original text/source language(s).
• Ability to maintain highest standards of confidentiality.
• Knowledge of terminological and reference research techniques with ability to use wide variety of references and information.

Age Limit:

• Be below 50 years old. This provision does not apply to internal candidates.

Ecowas Key Competencies:

• Ability to lead in assigned programmes and projects by providing the necessary managerial and operational expertise required for the fulfilment of the organization’s mandate (e.g. establish networks, benchmarks).
• Ability to lead by example and organize teamwork to encourage cooperation to achieve targeted results, champion and build momentum for change and to bring about employee engagement; develops and implements internal controls for pilot program to manage potential barriers to implementation.
• Excellent self-management skills, demonstrating ethics and integrity and displaying due regards for internal controls of rules, delegations and transparency.
• Ability to bring together complementary skills/expertise, assess individual contributions and recognize/address accomplishments and shortcomings in a manner that brings continued success to the organization.
• Knowledge of program management at the level usually acquired from a certification in program management (e.g. Managing Successful Programmes (MSP) or Program Management Professional PgMP).
• Ability to research benchmarks and trends to bring about the best recommendations for the development and improvement of programs/projects that will best serve the community/organization.
• Well-developed networking and interpersonal skills to seek feedback, information and data from a network of professionals from multiple countries/sectors/organizations and to identify and prioritize the most critical community requirements.
• Ability to manage and co-ordinate client management initiatives (e.g. feedback loops, surveys, studies, needs assessments) and make recommendations.
• Ability to develop and implement best practices in client services (e.g. dashboards, incentive management, feedback mechanisms).
• Ability to develop and implement stakeholder management plans, programs and initiatives to obtain buy-in on new initiatives, to better understand dissenting views, to obtain resources and to increase perceptions of success.
• Diplomacy, tact and respect of other people from varied backgrounds, understanding diverse cultural views especially within west Africa with the ability to convert diversity into opportunities to improve program/operational outcomes.
• Ability to create a diverse and inclusive interactive environment that benefits from diverse strengths bringing together innovative practices.
• Ability to remain objective in appraisals, evaluations and in managing conflict regardless of cultural differences positions, gender issues or opinions, and encourages staff to overcome cultural and gender barriers and background differences.
• Ability to serve the interest of a culturally diverse multinational teams/organizations/communities and some disable groups without prejudice, bias or sympathy to a select group.
• Solid understanding of the ECOWAS organizational structure, associated dynamics and expectations as required to collaborate, participate, contribute and lead effectively.
• Applied knowledge of the Community mandate, strategic plan/priorities as well as the economic, political and social state/trends of member states, especially as pertains to own scope of work.
• Knowledge of ECOWAS best practices, program management approaches and research techniques to lead and/or contribute to the development or assessment of programs, projects or initiatives.
• Superior knowledge of the rules and procedures of ECOWAS to appropriately interpret and apply directive text, provide technical advice, coach others and assess performance.
• Ability to analyze a situation by way of indicators (e.g. performance, technical) to assess the costs, benefits, risks, and chances for success, in making a decision.
• Ability to pull together information from different sources to identify the source of problems, consequences of alternative courses of action, potential obstacles and ways to avoid the problem in the future.
• Ability to break down very complex situations/information into simple terms (using charts, diagrams, effective expository writing) to explain recommendations and conclusions aimed at solving problems or improving operations/programs/projects.
• Ability to develop new insights into situations, apply innovative solutions to problems and to design new methods of addressing issues/disconnects where established methods and procedures are inapplicable, unavailable or no longer effective.
• Proficiency in oral and written French and English languages.
• Ability to communicate with impact, clearly and concisely in a succinct and organized manner conveying credibility & confidence when making presentations, setting expectations and explaining complex issues.
• Ability to listen intently and correctly interpret messages from others and respond appropriately.
• Accomplished technical writing skills (e.g. proposals, terms of reference, program assessments, blueprints, business processes) with well-developed editing.
• Ability to give honest feedback, provide recognition, address shortcomings and motivate direct reports to work at peak performance.
• Fluency in one of the three ECOWAS official languages (English, French & Portuguese)
• Superior organizational and project/program management skills with significant experience identifying timelines, targets, costs and resources necessary to deliver on operational/program/project outputs.
• Ability to set effective goals and targets for self, others, and the work unit and adjusting work or project priorities in response to changing circumstances.
• Ability to identify gaps affecting the achievement of program/project expectations and to design and implement intervention plans required to build the desired capacity (e.g. training, structural realignment, partnerships, reallocation of resources.
• Ability to implement rigorous monitoring, and evaluation practices and to set in place regular reporting schedules relevant to key outputs (e.g. management indicators, project milestones, program results, processing targets).
• Ability to plan, organize, and control resources, procedures and protocols to achieve specific goals.

Salary
UA 66,123.98 / USD 104,330.42

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Job Code: 20003901

Role Overview

• Reporting to the Conference Officer, the incumbent will be responsible for the technical, logistical and administrative aspects of the organization, installation and management of the interpretation facilities for all the conference and meeting rooms of the Commission.

Roles and Responsibilities

• Ensuring the efficient technical planning, preparation, organization and coverage of statutory and non-statutory meetings organized by the Commission.
• Providing technical coverage of conferences and meetings in accordance with the Commission’s established conference and meeting management standards.
• Identifying and preparing rooms for high level conferences and meetings organized by the Commission and ensuring the daily availability of technical and multimedia services (PowerPoint presentation and audio and video conferencing) as well as interpretation services.
• Undertaking preventive and corrective maintenance of technical, simultaneous interpretation and audio-visual facilities in conference rooms, sound and recording equipment.
• Keeping the inventory and management of the Commission’s conference and audio-visual facilities up to date.
• Helping to define technical specifications for additional conference and meeting facilities and coordinating installations in accordance with the Commission’s needs.
• Managing the stock of spare equipment and carrying out first class maintenance of conference and meeting facilities.
• Managing the day-to-day technical activities,
• Performing any other tasks requested by the line manager.

Academic qualifications

• A Degree or HND in Electrical Engineering, Electronics, Computer Science, Communication Technology, Professional Audio/Video Equipment or any other technical Degree in a related field.
• Sound knowledge of technology, particularly in the field of conference and meeting facilities.
• Familiarity with the procurement of goods and services, as well as with computer analysis and user support procedures.
• Ability to read and interpret operating procedures, instructions, guidelines, notes and any technical documents.
• Strong analytical skills, high sensitivity to issues related to information security and protection.
• Ability to use standard Microsoft Office applications (Word, Excel, Access and PowerPoint).
• Age Limit: Be below 50 years old. This provision does not apply to internal candidates.
• A minimum of five (5) years’ experience in the field of technology, project management planning, procurement and maintenance of technical equipment.
•  Knowledge of ECOWAS conference policies, procedures and practices, accepted norms, rules and customs of international diplomatic protocol, including practices developed within the ECOWAS System.
• Knowledge of planning and implementation of administrative and logistical arrangements for meetings, conferences, and workshops within and outside base station.
• A keen sense of rigor, organization, availability and human relations.
• Demonstrate responsiveness and efficiency in an emergency or stressful situations.
• Ability to work in a dynamic multicultural institution and to take cultural differences into account.
• Ability to communicate effectively (written and oral) in English or French, preferably with a good working knowledge of the other language.

Competencies:

• Ability to assume a credible presence when explaining rules, standards, and expectations (e.g. deadlines) to ensure compliance and work expectations are met.
• Ability to motivate self and/or others to engage in discussions that will result in recommendations to improve processes, templates, or other work tools.
• Ability to engage in positive approaches to teamwork, participate actively in discussions and the achievement of team goals.
• Ability to take responsibility for own career and performance with the occasional guidance from the supervisor/mentor.
• Ability to build capacity of self and others by sharing knowledge, tools, expertise, and experience with others to remain proficient and well informed in the execution of assigned role.
• Interpersonal, listening, and multitasking skills with a good understanding of client service responsibilities and role in representing ECOWAS values in all interactions.
• Ability to take initiative to resolve routine problems associated with assigned tasks using good judgment in involving colleagues or superiors as required.
• Ability to work as part of a team to resolve concerns, and problems and improve services.
• Ability to manage own time effectively and organize own work area in a manner that will meet performance expectations related to assigned client services.
• Ability to direct people to the appropriate source for further information and ask for help when overwhelmed with client demands.
• Ability to apply culturally relevant and appropriate approaches with people from diverse cultural backgrounds.
• Good diversity management skills to interact with individuals in a manner that is culturally appropriate and in accordance with ECOWAS rules/policies.
• Ability to recognize preconceived notions and stereotypical views of certain groups and individuals and to successfully adopt inclusive and culturally appropriate behaviors.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Knowledge of diversity management as it relates to daily work expectations and assigned tasks.
• Knowledge of the ECOWAS mandate and operational goals of relevance to assigned responsibilities.
• Ability to keep up to date with Departmental activities, schedules and goals of pertinence to own work team, functional area.
• Knowledge of ECOWAS procedures relevant to assigned work and the ability to apply sound judgment in their application.
• Demonstrated strong interest and commitment to ECOWAS values and activities in daily assumption of duties.
• Excellent ability to maintain, process and provide accurate information as part of assigned tasks.
• Ability to organize files and information for easy retrieval and record keeping.
• Ability to spot mistakes, act promptly to correct them and learn from experiences.
• Knowledge and ability to challenge and question fundamental assumptions regarding accepted ways of doing things in the spirit of improvement.
• Ability to use current technology to communicate effectively e.g. office software programs, including spreadsheets, word processing and graphic presentation software; ability to type and format presentations, reports, manuals, newsletters, website content and proficiency in information communication technologies (ICT).
• Well-developed information sharing skills using technology and in accordance with established processes and practices.
• Advanced verbal assertiveness and communication skills with a demonstrated ability to acknowledge and understand the validity of others’ viewpoints and to respond in a constructive manner.
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Ability to allocate time for specific tasks in a manner that will meet deadlines and quality/quantity expectations.
• Good organizational skills with an excellent ability to break down work into smaller parts and focus on the most important steps first.
• Ability to contribute to maintaining organizational performance standards throughout the implementation of new processes, practices and plans adopted by the Department and of relevance to assigned tasks.
• Ability to monitor progress and to consider new goals in the context of assigned responsibilities.
• Ability to follow through with commitments made to others.

Remuneration (Annually)

• UA 20,166.30 / USD 31,818.39
• UA25,527.53 / USD 40,277.34
• UA 30,178.98 / USD 47,616.39.

go to method of application »

Job Code: 20000306
Grade: P3/P4

Role Overview

• The incumbent shall, in accordance with professional standards, provide interpretation services with the language combination of English A, French B/C, Portuguese B/C or French A, English B/C, Portuguese B/C or Portuguese A, English B/C, French B/C; according to the booth for which the interpreter is being recruited.
• These services shall be provided for meetings and events of the Commission, ensuring high linguistic and terminological quality and application of ECOWAS jargon. S/he shall be capable of providing high quality professional simultaneous and consecutive interpretation in particular.
• S/he shall facilitate the setting-up and updating of terminology database and compilation of glossaries while providing capacity building support to the Commission.

Role and Responsibilities

• Service all meetings as assigned by Language Coordinator; Be responsible for high quality interpretation for the team weighting management and delivery of meetings, workshops, seminars, trainings and interviews as assigned
• Interpret into the target language, ensuring consistency of target output
• Provide interpretation in relevant language combination, (simultaneous, consecutive, whispering, liaison) of speeches or statements.
• Take responsibility for delivering high quality output and managing self with highest professional standards when routinely assigned to sensitive meetings.
• Functions as language team leader when so assigned.
• Knowledge of coding languages and skills relating to AI’s application to the function
• Liaise with Conference and/or Protocol Divisions with regards to the need for interpreting services and perform required administrative task related to interpretation services
• Participates in establishment of terminology database, compilation of glossaries, etc.
• Provides technical support such as preparations of concept notes, TORs, budget and content as related to
• Assist the Head of Language Division, as appropriate, in the screening, training and conduct of testing for prospective interpreters, including young West Africans and candidates with rare language combinations.
• Establish and manage a linguistic or terminology and reference database ensuring grammatical accuracy and consistency in contextual, lexical and terminological appropriateness.
• Provide occasional out of hours support to meetings, conferences and other activities.
• Perform any other duties as may be required from time to time

Academic Qualifications and Experience

• Master’s Degree in Conference Interpretation from a recognized University or Institute.
• 10 years of experience in Interpretation (four of which should have been as a staff Interpreter)
• Exhibits highest standards of split-second accuracy, consistency and faithfulness to the style and nuances of the original and source languages
• Demonstrated understating of how to “weigh” Interpretation teams.
• Ability to maintain highest standard of confidentiality
• Knowledge of terminological and reference research techniques with ability to use wide variety of information
• Demonstrated professional competence and mastery of subject matter.
• Seeks to develop oneself professionally and personally and keep abreast of new developments in own occupation/profession.
• Demonstrated comprehension of every imaginable accent, in addition to coping with issues of speed and style.
• Ability to find proper cultural equivalents and take cultural context into account, thorough knowledge of both language and culture is thus required
• Demonstrated capacity to uphold team coherence and booth manners
• A perfect command of the target language and an excellent knowledge of the source language.

Ecowas Key Competencies:

• Ability to lead in assigned programmes and projects by providing the necessary managerial and operational expertise required for the fulfilment of the organization’s mandate (e.g. establish networks, benchmarks).
• Ability to lead by example and organize teamwork to encourage cooperation to achieve targeted results, champion and build momentum for change and to bring about employee engagement; develops and implements internal controls for pilot program to manage potential barriers to implementation.
• Excellent self-management skills, demonstrating ethics and integrity and displaying due regards for internal controls of rules, delegations and transparency.
• Ability to bring together complementary skills/expertise, assess individual contributions and recognize/address accomplishments and shortcomings in a manner that brings continued success to the organization.
• Knowledge of program management at the level usually acquired from a certification in program management (e.g. Managing Successful Programmes (MSP) or Program Management Professional PgMP).
• Ability to research benchmarks and trends to bring about the best recommendations for the development and improvement of programs/projects that will best serve the community/organization.
• Well-developed networking and interpersonal skills to seek feedback, information and data from a network of professionals from multiple countries/sectors/organizations and to identify and prioritize the most critical community requirements.
• Ability to manage and co-ordinate client management initiatives (e.g. feedback loops, surveys, studies, needs assessments) and make recommendations.
• Ability to develop and implement best practices in client services (e.g. dashboards, incentive management, feedback mechanisms).
• Ability to develop and implement stakeholder management plans, programs and initiatives to obtain buy-in on new initiatives, to better understand dissenting views, to obtain resources and to increase perceptions of success.
• Diplomacy, tact and respect of other people from varied backgrounds, understanding diverse cultural views especially within west Africa with the ability to convert diversity into opportunities to improve program/operational outcomes.
• Ability to create a diverse and inclusive interactive environment that benefits from diverse strengths bringing together innovative practices.
• Ability to remain objective in appraisals, evaluations and in managing conflict regardless of cultural differences positions, gender issues or opinions, and encourages staff to overcome cultural and gender barriers and background differences.
• Ability to serve the interest of a culturally diverse multinational teams/organizations/communities and some disable groups without prejudice, bias or sympathy to a select group.
• Solid understanding of the ECOWAS organizational structure, associated dynamics and expectations as required to collaborate, participate, contribute and lead effectively.
• Applied knowledge of the Community mandate, strategic plan/priorities as well as the economic, political and social state/trends of member states, especially as pertains to own scope of work.
• Knowledge of ECOWAS best practices, program management approaches and research techniques to lead and/or contribute to the development or assessment of programs, projects or initiatives.
• Superior knowledge of the rules and procedures of ECOWAS to appropriately interpret and apply directive text, provide technical advice, coach others and assess performance.
• Ability to analyze a situation by way of indicators (e.g. performance, technical) to assess the costs, benefits, risks, and chances for success, in making a decision.
• Ability to pull together information from different sources to identify the source of problems, consequences of alternative courses of action, potential obstacles and ways to avoid the problem in the future.
• Ability to break down very complex situations/information into simple terms (using charts, diagrams, effective expository writing) to explain recommendations and conclusions aimed at solving problems or improving operations/programs/projects.
• Ability to develop new insights into situations, apply innovative solutions to problems and to design new methods of addressing issues/disconnects where established methods and procedures are inapplicable, unavailable or no longer effective.
• Proficiency in oral and written French and English languages.
• Ability to communicate with impact, clearly and concisely in a succinct and organized manner conveying credibility & confidence when making presentations, setting expectations and explaining complex issues.
• Ability to listen intently and correctly interpret messages from others and respond appropriately.
• Accomplished technical writing skills (e.g. proposals, terms of reference, program assessments, blueprints, business processes) with well-developed editing.
• Ability to give honest feedback, provide recognition, address shortcomings and motivate direct reports to work at peak performance.
• Fluency in one of the three ECOWAS official languages (English, French & Portuguese)
• Superior organizational and project/program management skills with significant experience identifying timelines, targets, costs and resources necessary to deliver on operational/program/project outputs.
• Ability to set effective goals and targets for self, others, and the work unit and adjusting work or project priorities in response to changing circumstances.
• Ability to identify gaps affecting the achievement of program/project expectations and to design and implement intervention plans required to build the desired capacity (e.g. training, structural realignment, partnerships, reallocation of resources.
• Ability to implement rigorous monitoring, and evaluation practices and to set in place regular reporting schedules relevant to key outputs (e.g. management indicators, project milestones, program results, processing targets).
• Ability to plan, organize, and control resources, procedures and protocols to achieve specific goals.

Age Limit:

• Be below 50 years old. This provision does not apply to internal candidates.

Salary
UA 66,123.98 / USD 104,330.42 annually.

go to method of application »

Job Code: 20000347

Role Overview

• Reporting to the Conference Officer, the incumbent will be responsible for but not limited to administrative duties as it relates to management, planning and execution of all aspects of event logistics and event management

Roles and Responsibilities

• Assists in the preparation, organisation and coordination of relevant meetings of the ECOWAS Commission, including ensuring that all meeting requirements in terms of services and facilities are provided.
• Assist in the research for information relevant to the substantive and organisational preparation of the meetings organised by the Division (such as ‘Level of Representation’, ‘Tenure related order of precedence’ etc.).
• Organize and maintain reference materials and background documents.
• Draft replies to requests for information not requiring substantive knowledge of the programme area, as well as invitation letters to Member States, specialised agencies, private sector representatives and non-governmental organizations.
• Serve as meeting logistics focal person with the Programme officers and other senior officials of the Department, and other programmes, of the ECOWAS system.
• Maintain correspondence log and follow up and coordinate accordingly.
• Provide meeting services support during ECOWAS Statutory technical meetings and important events organised by the Commission or those being held under its auspices.
• Follow-up on the delivery and presentation of food and beverages and all services from both internal and external providers.
• Support supervising officer to prepare Quarterly/Annual Calendar of Events.
• Prepare the Commission’s weekly schedule of meetings and events for circulation.
• Format and process name tags to be inserted into nameplates.
• Prepares monthly statistics on meetings held at headquarters/ offices away from headquarters.
• Collect and vet bills from the conference service providers.
• Working with Protocol Assistants, generate, update and dispatch of list of participants.
• Handle physical distribution of documents during meetings only upon clearly from supervising Director.
• Support the preparation of guidelines, feedback forms, templates required for the deployment of Meeting Logistics.
• Have a thorough understanding of the ‘Memorandum of Understanding on the Organisation of ECOWAS Meetings’
• Prepare budgets for all meetings, events and gatherings, using the official budget template and standard rates.
• Performs other duties, as assigned.

Academic qualifications

• Higher National Diploma or its equivalent in the Social Sciences, Humanities, Event Management, Diplomacy and Etiquette, Hotel Management, Hospitality or another related field.
• A minimum of 5 years of progressively responsible experience in Event / Meeting Management, and conference support in an international organization or a multi-lateral setting.
• Knowledge of ECOWAS conference policies, procedures and practices, accepted norms, rules and customs of international diplomatic protocol, including practices developed within the ECOWAS System.
• Knowledge of planning and implementation of administrative and logistical arrangements for meetings, conferences, and workshops within and outside the base station.
• Ability to research, select, organize and summarize information required for the preparation of meetings and to identify issues, formulate opinions, and make conclusions and recommendations.
• Experience in the coordination and preparation of documents is desirable
• Experience working in a Front Office, Banquet Services or Hospitality Industry is desirable.
• Knowledge of order and rules of precedence.
• Basic accounting, graphics design.
• Advanced User MS Office Suite.
• Familiarity with relevant technologies such as AI Event Management Modules, and related AI Tools.
• Strong Ability to communicate in a 2nd ECOWAS language.
• Knowledge of Graphic Design programmes.
• Basic Accounting skills.
• Touch Typing.
• High Proficiency in MS Office Suite.
• Proficiency in the use of Event management tools.

Competencies:

• Ability to assume a credible presence when explaining rules, standards, and expectations (e.g. deadlines) to ensure compliance and work expectations are met.
• Ability to motivate self and/or others to engage in discussions that will result in recommendations to improve processes, templates, or other work tools.
• Ability to engage in positive approaches to teamwork, participate actively in discussions and the achievement of team goals.
• Ability to take responsibility for own career and performance with the occasional guidance from the supervisor/mentor.
• Ability to build capacity of self and others by sharing knowledge, tools, expertise, and experience with others to remain proficient and well informed in the execution of assigned role.
• Interpersonal, listening, and multitasking skills with a good understanding of client service responsibilities and role in representing ECOWAS values in all interactions.
• Ability to take initiative to resolve routine problems associated with assigned tasks using good judgment in involving colleagues or superiors as required.
• Ability to work as part of a team to resolve concerns, and problems and improve services.
• Ability to manage own time effectively and organize own work area in a manner that will meet performance expectations related to assigned client services.
• Ability to direct people to the appropriate source for further information and ask for help when overwhelmed with client demands.
• Ability to apply culturally relevant and appropriate approaches with people from diverse cultural backgrounds.
• Good diversity management skills to interact with individuals in a manner that is culturally appropriate and in accordance with ECOWAS rules/policies.
• Ability to recognize preconceived notions and stereotypical views of certain groups and individuals and to successfully adopt inclusive and culturally appropriate behaviours.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Knowledge of diversity management as it relates to daily work expectations and assigned tasks.
• Knowledge of the ECOWAS mandate and operational goals of relevance to assigned responsibilities.
• Ability to keep up to date with Departmental activities, schedules and goals of pertinence to own work team,and  functional area.
• Knowledge of ECOWAS procedures relevant to assigned work and the ability to apply sound judgment in their application.
• Demonstrated strong interest and commitment to ECOWAS values and activities in daily assumption of duties.
• Excellent ability to maintain, process and provide accurate information as part of assigned tasks.
• Ability to organize files and information for easy retrieval and record keeping.
• Ability to spot mistakes, act promptly to correct them and learn from experiences.
• Knowledge and ability to challenge and question fundamental assumptions regarding accepted ways of doing things in the spirit of improvement.
• Ability to use current technology to communicate effectively e.g. office software programs, including spreadsheets, word processing and graphic presentation software; ability to type and format presentations, reports, manuals, newsletters, and website content and proficiency in information communication technologies (ICT).
• Well-developed information-sharing skills using technology and in accordance with established processes and practices.
• Advanced verbal assertiveness and communication skills with a demonstrated ability to acknowledge and understand the validity of others’ viewpoints and to respond in a constructive manner.
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Ability to allocate time for specific tasks in a manner that will meet deadlines and quality/quantity expectations.
• Good organizational skills with an excellent ability to break down work into smaller parts and focus on the most important steps first.
• Ability to contribute to maintaining organizational performance standards throughout the implementation of new processes, practices and plans adopted by the Department and of relevance to assigned tasks.
• Ability to monitor progress and to consider new goals in the context of assigned responsibilities.
• Ability to follow through with commitments made to others.

Remuneration (Annually)

• UA 20,166.30 / USD 31,818.39
• UA25,527.53 / USD 40,277.34
• UA 30,178.98 / USD 47,616.39..

go to method of application »

Job Code: 20000331
Location: Abuja

Role Overview

• Under the supervision of the Principal Programme Officer Protocol, the incumbent will support the provision of day-to-day co-ordinating/administration, project management and the delivery of all aspects of protocol support services for meetings and as well as high-level events ensuring the smooth delivery of service
• He/ she shall implement the order of precedence, while respecting levels of representation where necessary and shall be capable of playing a supporting role in the request for privileges and immunities while interpreting the Headquarters Agreement and protocol.

 Roles and Responsibilities

• Ensuring protocol coverage of official activities, such as meetings, lunches, dinners, high-level visits etc.
• Arrange airport receipt and dispatch in compliance with instructions including handling of dispatch and receipt of lost luggage, cargo etc and drop-offs of staff and visitors of the Commission, while engaging effectively with relevant airport and other travel ports authorities.
• Deploy ECOWAS Commission flag code at meetings, events etc.
• Deploy order of precedence for mapping of group photographs for members of governing bodies, e.t.c.
• Organise, in collaboration with the General Administration, security arrangements for high-level visitors to the Commission, entry passes for visitors and meeting participants.
• Prepare drafts of note verbales and other appropriate forms of diplomatic correspondence to other diplomatic entities accredited to the host Government, in implementation of the Head Quarters Agreement,
• Follow up any diplomatic disputes arising out of the application of the Host Country Agreements, in close collaboration with the immediate hierarchy and Legal Directorate where necessary.
• Collect supporting documents at meetings such as boarding pass stubs to prepare payment tables for delegations
• Implementation of the naming convention at virtual statutory meetings while serving as co-host and operate the gatekeeping function such that only invited participants can access the meeting.
• Assist high-level visitors and meeting participants to process meeting related entitlements and claims.
• Prepare draft documents, memoranda, or correspondence relating to his /her duties.
• Receive, review, and screen all incoming protocol correspondence and documents and perform preliminary checks for accuracy and completeness.
• Implement Protocol aspects of ‘Memorandum of Understanding on the Organising of ECOWAS Meetings’
• Coordinate with the Commissions’ Security Unit, all activities pertaining to the security of the Commission staff as it relates to protocol services and prepare reports as necessary.
• Provide guidance and explanation of protocol procedures as contained in DCP SOPs and working methods to other staff, where necessary.
• Provide occasional out-of-hours support.
• Perform any other duties as may be required from time to time.

 Academic qualifications

• Brevet de Technicien (BT)/OND or equivalent. Specialized training in conference, protocol or travel is desirable and will be considered as an added advantage.
• A minimum of 5 years of progressively responsible experience in the specific area of protocol relevant to job function, organising events/meetings and conference support in a multi-lateral setting.
• Knowledge of ECOWAS conference policies, procedures and practices, accepted norms, rules, and customs of international diplomatic protocol, including practices developed within the ECOWAS System.
• Knowledge of planning and implementation of administrative and logistical arrangements for meetings, conferences, and workshops within and outside base station.
• Ability to research, select, organize and summarize information required for the preparation of meetings and to identify issues, formulate opinions, make conclusions and recommendations.
• Ability to function in a second language ECOWAS language is an imperative
• Knowledge of how to interpret dress codes
• Advanced Use MS Office Suite
• Basic Budgeting skills
• First Aid and CPR certification
• Ability to hoist and lower flags
• Knowledge of West African, for greetings.

Age Limit:

• Be below 50 years old. This provision does not apply to internal candidates.

Competencies:

• Ability to assume a credible presence when explaining rules, standards, and expectations (e.g. deadlines) to ensure compliance and work expectations are met.
• Ability to motivate self and/or others to engage in discussions that will result in recommendations to improve processes, templates, or other work tools.
• Ability to engage in positive approaches to teamwork, participate actively in discussions and the achievement of team goals.
• Ability to take responsibility for own career and performance with the occasional guidance from the supervisor/mentor.
• Ability to build capacity of self and others by sharing knowledge, tools, expertise, and experience with others to remain proficient and well informed in the execution of assigned role.
• Interpersonal, listening, and multitasking skills with a good understanding of client service responsibilities and role in representing ECOWAS values in all interactions.
• Ability to take initiative to resolve routine problems associated with assigned tasks using good judgment in involving colleagues or superiors as required.
• Ability to work as part of a team to resolve concerns, and problems and improve services.
• Ability to manage own time effectively and organize own work area in a manner that will meet performance expectations related to assigned client services.
• Ability to direct people to the appropriate source for further information and ask for help when overwhelmed with client demands.
• Ability to apply culturally relevant and appropriate approaches with people from diverse cultural backgrounds.
• Good diversity management skills to interact with individuals in a manner that is culturally appropriate and in accordance with ECOWAS rules/policies.
• Ability to recognize preconceived notions and stereotypical views of certain groups and individuals and to successfully adopt inclusive and culturally appropriate behaviors.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Knowledge of diversity management as it relates to daily work expectations and assigned tasks.
• Knowledge of the ECOWAS mandate and operational goals of relevance to assigned responsibilities.
• Ability to keep up to date with Departmental activities, schedules and goals of pertinence to own work team, functional area.
• Knowledge of ECOWAS procedures relevant to assigned work and the ability to apply sound judgment in their application.
• Demonstrated strong interest and commitment to ECOWAS values and activities in daily assumption of duties.
• Excellent ability to maintain, process and provide accurate information as part of assigned tasks.
• Ability to organize files and information for easy retrieval and record keeping.
• Ability to spot mistakes, act promptly to correct them and learn from experiences.
• Knowledge and ability to challenge and question fundamental assumptions regarding accepted ways of doing things in the spirit of improvement.
• Ability to use current technology to communicate effectively e.g. office software programs, including spreadsheets, word processing and graphic presentation software; ability to type and format presentations, reports, manuals, newsletters, website content and proficiency in information communication technologies (ICT).
• Well-developed information sharing skills using technology and in accordance with established processes and practices.
• Advanced verbal assertiveness and communication skills with a demonstrated ability to acknowledge and understand the validity of others’ viewpoints and to respond in a constructive manner.
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Ability to allocate time for specific tasks in a manner that will meet deadlines and quality/quantity expectations.
• Good organizational skills with an excellent ability to break down work into smaller parts and focus on the most important steps first.
• Ability to contribute to maintaining organizational performance standards throughout the implementation of new processes, practices and plans adopted by the Department and of relevance to assigned tasks.
• Ability to monitor progress and to consider new goals in the context of assigned responsibilities.
• Ability to follow through with commitments made to others.

Remuneration (Annually)

• UA 20,166.30 / USD 31,818.39;
• UA25,527.53 / USD 40,277.34;
• UA 30,178.98 / USD 47,616.39.