Jobs at the Concept Group

Job Summary

• The Business Process Analyst is tasked with analysing, designing, and enhancing business processes to drive efficiency and cost-effectiveness within the Business Operations unit. 
• This role supports data-driven decision-making and assists in achieving the organization’s strategic objectives through streamlined operations.

Scope and Impact

• Analysis and redesign of business processes for operational efficiency
• Project management for process improvement initiatives
• Collaboration with other departments to ensure process alignment

Duties & Responsibilities
Process Analysis and Design:

• Evaluate and document current processes, identifying inefficiencies and improvement opportunities.
• Conduct data-driven assessments to understand workflow bottlenecks and redundancies.
• Create and maintain detailed process maps and documentation to support redesigned workflows.

Process Improvement Implementation:

• Work with the Operations Implementation and People Performance Executive to roll out recommended process improvements.
• Oversee implementation timelines and allocate resources for process change projects.
• Test new processes, gathering feedback to continuously refine workflows.

Project Management:

• Lead end-to-end process improvement projects, including planning, resource allocation, and monitoring progress against timelines.
• Utilize project management tools to track milestones, ensure deadline adherence, and manage resources effectively.
• Communicate project updates, challenges, and achievements to the Head of Business Operations.

Reporting and Performance Monitoring:

• Develop and maintain metrics to assess the impact and effectiveness of implemented processes.
• Prepare reports on performance trends, providing insights and recommendations for further optimization.
• Ensure compliance of implemented processes with Nigerian regulatory and internal standards.

Requirements

• Candidates should possess a Bachelor's Degree with 2 years relevant work experience.

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Roles / Responsibilities

• Reviewing & analyzing the creditworthiness of all potential customers based on risk criteria.
• Performing various departmental functions including loan covenant monitoring, risk rating, audit preparation and recovery when assigned by HOD
• Carrying out due diligence on Potential Clients.
• Reviewing application for credit facilities with a view to point out deviations from the company’s credit policy and highlight quality assurance issues in credit proposals received from business areas.
• To evaluate all quantitative details in the applications with a view to make objective decisions based on empirical facts from financial information evaluated.
• To communicate to the business areas the credit corners and the quality assurance issues for responses/resolutions.
• Ensure Credits requiring amendments are communicated to the business areas to amend as appropriate.
• Detecting fraudulent applications with falsified/forged documents.
• Ensuring that all credit approvals, KYC are in place documentation is duly executed and that the company’s interest is well protected.
• Conducting credit search (CRS & CRC Report) on credit bureau database.
• Conducting Email Verification & preparing Transaction Consummation Report.
• Reviewing transactions for final checklist and approval.

Requirements

• Candidates should possess Bachelor's Degrees with 2+ years relevant work experience.

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Job Summary

• This position requires a strategic thinker, with excellent problem-solving skills and a passion for innovation, and the ability to collaborate across multiple team to deliver high-impact, market-leading financial products to drive market growth.
• The Growth Officer role focus on driving growth and market expansion by identifying product growth opportunities and executing growth initiatives to acquire and retain customers

Scope and Impact:

• This position significantly influences the effectiveness of our product portfolio, drives competitive market positioning, and ensures organizational adaptability to evolving market dynamics.
• The role contributes to strategic decision-making, financial performance optimization, and proactive responses to customer needs

Duties & Responsibilities
Target Market Strategy and Growth:

• Develop and execute growth strategies specific to target markets to achieve the desired growth objectives and set KPIs
• Oversee the entire growth strategy, coordinating with various internal and external stakeholders in driving the target market growth

Product Lifecycle Management:

• Manage the end-to-end product lifecycle, from conceptualization to retirement, ensuring maximum market relevance and profitability.
• Regular update of the Product Requirement Documents (PRDs) to adapt to changing market needs.

Market, Data-Driven Analysis & Recommendations:

• Analyze data on customer acquisition, retention, and revenue growth
• Develop data-driven recommendations for product improvements, new features, and marketing strategies

Effective Collaboration and Stakeholder Management:

• Collaborate with the Offline Sales teams to expand product reach through effective recruitment and offline sales channel
• Gather continuous feedback from the offline Sales team on product performance to inform the development and align with market needs

Qualifications / Requirements

• Bachelor’s degree in Finance, Business, or a related field.
• No Prior experience in product management is required. Experience in Product Management is an added advantage
• Excellent Analytical strategic thinking, and problem-solving skills.
• A desire to understand consumer behavior and mindset • Curious about metrics, execution processes, and keeping an eye out for details
• Exceptional communication and interpersonal skills to collaborate effectively with diverse stakeholders.
• Proven ability to manage multiple projects simultaneously and meet tight deadlines
• Familiarity with agile development methodologies is an advantage.

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Job Summary

• As a Growth Manager within our financial services organization, the incumbent will play a pivotal role in driving market growth, enhancing product reach, and optimizing the performance of our product portfolio.
• This position requires a strategic thinker with a deep understanding of financial markets, a passion for innovation, and the ability to collaborate across multiple team to deliver high-impact, market-leading financial service solutions that align with our market growth objectives

Scope and Impact

• The Growth Manager role encompasses strategic planning, market growth initiatives, with a focus on expanding product reach and enhancing operational efficiency.
• This position significantly influences the effectiveness of our product portfolio, drives competitive market positioning, and ensures organizational adaptability to evolving market dynamics.
• The role contributes to strategic decision-making, financial performance optimization, and proactive responses to customer demands

Duties and Responsibilities
Target Market Strategy and Growth:

• Develop and execute growth strategies specific to target markets to achieve the desired growth objectives and set KPIs
• Oversee the entire growth strategy, coordinating with various internal and external stakeholders in driving the target market growth
• Responsible for identifying growth opportunities and implementing strategies to capitalize on them
• Utilize data-driven insights to identify growth opportunities and optimize performance in the target market
• Analyze market trends and competitor strategies to identify growth opportunities and oversee the implementation of initiatives to drive the desired market growth
• Carry out product users' needs and to identify growth opportunities to drive performance improvements
• Design and implement metrics to monitor the success of processes, and refine the process on actual

Product Lifecycle Management:

• Manage the end-to-end product lifecycle, from conceptualization to retirement, ensuring maximum market relevance and profitability.
• Regular update of the Product Requirement Documents (PRDs) to adapt to changing market needs.
• Develop rigorous testing protocols to ensure quality assurance and market readiness.
• Formulate customer retention strategies to drive loyalty and enhance product lifecycle value.

Market, Data-Driven Analysis & Recommendations

• Analyze data on customer acquisition, retention, and revenue growth
• Develop data-driven recommendations for product improvements, new features, and marketing strategies

Effective Collaboration and Stakeholder Management:

• Collaborate with Offline Sales teams to expand product reach through effective recruitment and offline sales channel
• Gather continuous feedback from the offline Sales team on product performance to inform the development and align with market needs
• Support offline Sales Channels in developing and implementing effective go-to-market strategies
• Work closely with Business Operations to enhance processes, streamline product rollout, and increase operational efficiency

Product Adoption Channels Optimization:

• Develop and implement initiatives to introduce new viable channels for product adoption.

Requirements

• Bachelor's Degree in Finance, Business, or a related field. Relevant certifications (e.g., CFA, CFP) is a plus.
• Proven experience (3+ years) in product management, and experience in financial products an added
• Strong understanding of financial markets, investment products, and regulatory frameworks
• Excellent Analytical strategic thinking, and problem-solving skills.
• A desire to understand consumer behavior and mindset
• Curious about metrics, execution processes, and keeping an eye out for details
• Exceptional communication and interpersonal skills to collaborate effectively with diverse stakeholders.
• Proven ability to manage multiple projects simultaneously and meet tight deadlines
• Familiarity with agile development methodologies is an advantage.