Jobs at TGM Education

Role Overview

• The Team Lead will be responsible for managing and overseeing the Abuja branch, ensuring the branch consistently meets its targets. This role requires strong people management skills, deep understanding of the Abuja market and culture, and the ability to support Student Counsellors in achieving performance goals while contributing to business growth.

Key Responsibilities

• Manage day-to-day operations of the Abuja branch.
• Ensure branch targets (revenue, enrolment, performance KPIs) are met and exceeded.
• Supervise, coach, and support Student Counsellors to meet individual and team targets.
• Monitor performance, track KPIs, and submit regular performance reports.
• Provide market insights on Abuja’s education, recruitment, and student counselling landscape.
• Support business development initiatives, partnerships, and outreach within the Abuja market.
• Ensure compliance with company policies, processes, and CRM usage.
• Foster a positive, high-performance team culture.

Requirements

• Minimum of 3 years’ experience in a managerial or team lead role.
• Proven experience managing targets and team performance.
• Strong knowledge of the Abuja market and work culture.
• Excellent leadership, communication, and coaching skills.
• Ability to analyze performance data and drive improvement.

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Responsibilities

• Provide clients with accurate information on flight schedules, fares, and travel services.
• Issue, re-issue, and cancel airline tickets using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
• Handle reservations, refunds, and re-bookings in line with airline policies.
• Manage payments, invoicing, and maintain accurate transaction records.
• Assist in achieving monthly and quarterly sales targets.
• Ensure compliance with travel regulations and visa requirements.
• Generate daily and weekly sales reports for management.
• Promote additional services such as travel insurance and holiday packages.

Requirements

• Bachelor’s degree or Diploma in Tourism, Hospitality, Business, or a related field.
• 2–3 years’ proven experience in ticketing and travel sales.
• Proficiency with at least one GDS (Amadeus, Galileo, Sabre, etc.).
• Strong knowledge of ticketing, fares, and reservations.
• Excellent communication and customer service skills.
• Sales-driven with strong negotiation ability.
• Ability to multitask and work under pressure.

Key Skills

• Customer service
• Sales and negotiation
• Problem-solving
• Attention to detail
• Time management