Jobs at Smart Partners

Job Summary

• The Training Officer will support the planning, coordination, delivery, and evaluation of training programmes to enhance employee skills, performance, and professional development.
• The role will work closely with internal teams and external stakeholders to identify training needs and deliver effective learning solutions.

Key Responsibilities

• Identify training and development needs through performance reviews, skills-gap analysis, and business requirements.
• Develop and coordinate training programmes, workshops, seminars, and learning sessions.
• Prepare training materials, presentations, manuals, assessments, and other learning resources.
• Facilitate training sessions or coordinate external trainers and subject-matter experts.
• Manage training schedules, logistics, venues, attendance, and participant communication.
• Evaluate training effectiveness through feedback, assessments, and post-training reviews.
• Maintain accurate training records, attendance registers, evaluation reports, and employee learning history.
• Monitor training budgets and ensure cost-effective delivery of programmes.
• Support onboarding and induction programmes for new employees.
• Recommend relevant training interventions based on identified performance and competency gaps.
• Prepare periodic training reports and provide insights on programme outcomes.
• Keep abreast of current learning trends, training methodologies, and industry best practices.

Requirements & Qualifications

• B.Sc. / HND in Human Resources, Education, Business Administration, Psychology, or a related discipline.
• 4–5 years' experience in training, learning and development, HR, or a related role.
• Strong presentation, facilitation, communication, and interpersonal skills.
• Good knowledge of training needs analysis and learning evaluation methods.
• Proficiency in Microsoft PowerPoint, Excel, Word, and virtual training platforms.
• Strong organisational and project coordination skills.
• Ability to manage multiple training programmes and stakeholders effectively.
• Professional certification in HR, Learning & Development, or Training is an added advantage.
• Experience in a consulting, corporate training, or professional services environment is an added advantage.

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Job Summary

• The Outlet Supervisor will oversee the daily operations of the assigned outlet, ensuring efficient service delivery, sales performance, inventory accuracy, staff productivity, and compliance with company standards and procedures.

Key Responsibilities

• Supervise the day-to-day operations of the outlet.
• Coordinate and monitor staff activities, attendance, grooming, and productivity.
• Ensure excellent customer service and promptly resolve operational or customer issues.
• Monitor daily sales, cash handling, transactions, and end-of-day reconciliation.
• Ensure proper inventory management, stock control, and timely reporting of variances.
• Monitor product availability, display, quality, and proper storage.
• Ensure compliance with company SOPs, health, safety, hygiene, and operational standards.
• Prepare and submit daily/periodic outlet performance reports.
• Monitor outlet sales targets and identify opportunities to improve revenue.
• Train, coach, and support outlet staff to improve performance.
• Manage opening and closing procedures and ensure proper security of outlet assets.
• Liaise with Operations, Finance, HR, and other departments on outlet-related matters.
• Implement management directives and follow up on corrective actions.

Requirements & Qualifications

• HND / B.Sc. in Business Administration, Management, Hospitality, or a related discipline.
• 4–5years' experience in outlet supervision, retail, hospitality, FMCG, food service, or a similar environment.
• Proven ability to supervise and motivate a team.
• Good understanding of sales, inventory, cash management, and customer service.
• Strong organisational, leadership, and problem-solving skills.
• Good numerical and reporting skills.
• Proficiency in Microsoft Office and relevant POS/inventory systems.
• Ability to work shifts, weekends, and public holidays when required.
• Experience managing a food, restaurant, retail, or FMCG outlet will be an added advantage.

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Job Summary

• The Operations Auditor will evaluate the effectiveness, compliance, and efficiency of operational processes across outlets and business units.
• The role will identify operational risks, control gaps, irregularities, and opportunities for improvement while ensuring adherence to company policies and procedures.

Key Responsibilities

• Conduct routine and surprise audits of operational activities, outlets, inventory, cash handling, and documentation.
• Review compliance with company policies, SOPs, and internal controls.
• Verify sales records, stock movements, expenses, reconciliations, and supporting documents.
• Identify process gaps, control weaknesses, fraud risks, and operational irregularities.
• Prepare clear audit reports highlighting findings, risks, and recommended corrective actions.
• Follow up on implementation of agreed audit recommendations.
• Monitor operational performance and identify areas for efficiency improvement.
• Work closely with Operations, Finance, Store/Outlet teams, and Management during audits.
• Maintain accurate audit working papers and documentation.

Requirements & Qualifications

• B.Sc./HND in Accounting, Finance, Business Administration, or a related discipline.
• 3–5years' experience in operations audit, internal audit, compliance, or a related role.
• Strong knowledge of internal controls, inventory, cash management, and operational procedures.
• Good analytical, investigative, and report-writing skills.
• High attention to detail, integrity, and confidentiality.
• Proficiency in Microsoft Excel and other relevant reporting tools.
• Experience in the food, hospitality, retail, or FMCG industry is an added advantage.