Jobs at Save The Children

Child Safeguarding

• Level 3: The responsibilities of this post may require the post holder to have regular contact with children and young people. In the overseas context all posts are considered to be level 3.

Introduction

• We are seeking a Program Manager for our BHA funded program, Nigeria to provide support to internally displaced and host community households in Borno State.
• In order to enable people meet their immediate multi-sectoral needs, including survival food, shelter and Shelter and Settlement NFI needs, reduce the use of negative coping strategies, and increase access to safe, quality, lifesaving health, WASH, protection, and nutrition services for crisis-affected communities, SC will target households with unconditional food voucher transfers, protection, WASH, Shelter and nutrition support.
• We are currently seeking a Program Manager to lead this project in Borno, Nigeria.
• The Program Manager (PM) will be based in Maiduguri and work under the supervision of the Chief of Party (CoP) and Deputy Director Operation Humanitarian to provide technical and operational guidance, support monitoring and evaluation, and ensure quality of the project. He/she will also ensure effective financial and operational management of the project.

Key Roles
Working closely with the POM, DDOH and Chief of Party (CoP) BHA and Other Sector lead to:

• Administer the development and successful implementation of work plans and oversee the creation of reports and other deliverables to BHA in a timely and accurate manner.
• Oversee and support implementation through a local partner, including the supervision of proper targeting, identification, registration, and monitoring of beneficiary lists to prevent overlap with other humanitarian programs in the intervention zone. 
• The purpose of the role is strategic oversight and management of the set-up, and strengthening of program implementation in SC BHA Nigeria’s newer operating locations
• Quality technical leadership and advice to the local partner around the design, implementation and monitoring of project work at state and community levels.
• Coordinate closely with other humanitarian actors and UN agencies carrying food vouchers, and food distributions for geographic mapping and to ensure program activities are in line with national and humanitarian food security priorities. 
• Ensure that efficient systems are in place to support all aspects of project activity, including financial and grant management, project monitoring and evaluation, and sub grant management, and that they support the effective use of project resources in compliance with BHA regulations.
• Work closely with the Monitoring, Evaluation, Accountability, and Learning (MEAL) team to develop appropriate monitoring and evaluation plans and to capture learning opportunities around the effectiveness of voucher-based programming, and in particular, the use of e-vouchers.
• Ensure regular monitoring of the market prices and generation of monthly market assessment reports.
• Maintain close contact with the service providers facilitating the food assistance program and ensuring timely replenishment of beneficiary accounts as well as tracking beneficiary transactions.
• Ensure compliance with all grant, BHA and government provisions, and timely fulfilment of all project programmatic reporting requirements.
• Oversee timely expenditure of approved budgets, avoiding both under spending and overspending on grant line items.

Other Roles:
Program Management & Delivery :

• Responsible for coordination of BHA program implementation both direct and indirect, and for delivery of high-quality programming on time, on budget, in line with the objectives of the Country Strategic Plan and in accordance with donor requirements
• Leading on advocacy towards implementing multi-sectoral programs using CVA as a modality of delivery
• Coordinate adherence to robust project management methodology and standardised ways of working, including through capacity building of Coordinators and SLs in work-planning and program management, and holding them accountable for key deliverables
• Ensure adherence to and appropriate responsibility for donor awards as per the Scheme of Delegation: manage the BHA budget, ensuring accurate forecasting, and effective budget management and monitoring, for example through monthly project reviews at field level 
• Assist DDOH in oversight of humanitarian response portfolio with enhanced direct support to prioritised complex humanitarian responses
• Support the DDOH and SLs to lead on key delegated areas, including Partnership strategy and programing and government liaison for project sub-agreements
• Represent Save the Children to members, donors and other stakeholders as required.
• Deploy as required within or in support of prioritised humanitarian responses on a temporary basis particularly during start-up periods.
• Schedule periodic field operations support and monitoring visits to the relevant field locations, designed to observe program delivery, ensure accountability to beneficiaries, monitor controls and adherence to systems, spotlight progress and achievements, and inform learning.
• Closely monitor Key Performance Indicators (KPIs) and trouble-shoot issues affecting program delivery at field level, drawing on support from CoP BHA and relevant departments within the country office

New Business Development:

• Support strategic donor engagement and resource mobilization
• Ensure new programmes and projects are built on a strong evidence base resulting from learning, drawing on needs assessments and situational analyses that include participation of children and other stakeholders
• Manage the needs/requests of SC members, donors and external partners to ensure quality results in programming collaboratively with Members to generate new opportunities and write proposals
• Introduce innovative approaches to secure flexible funding to invest in quality, evidence and learning.

Personnel and Administration:

• Supervise emergency field based project staff: conduct performance evaluations, identify staff skills development needs and assist the DDOH and CoP BHA to meet these needs, provide management support to staff as needed, and maintain office policy of respect and communication between supervisors and subordinates.
• See that all staff are aware of and understand SC policies and procedures; take appropriate disciplinary measures as needed.
• Representation and Leadership
• Represent Save the Children in humanitarian coordination fora within the State as and when required. 
• Maintain good working relationships with officials and other humanitarian actors, particularly those within the relevant government agencies (State Emergency Management Agency), IOM, and UN agencies.
• Represent SC and maintain good working relationships among the international and local NGO community, among community leadership structures and community-based organizations, and with visiting donor teams and other key contacts. Keep abreast of NGO, government, and donor initiatives relevant to SC’s work.

Establish a sound MEAL system and Practice:

• Generate leadership support for MEAL and appropriate resourcing of MEAL functions so that all sectors on the program can clearly demonstrate outcomes and impact for children.
• Ensure monitoring and evaluation systems are used effectively to communicate impact and performance in all programmes in the BHA Humanitarian response.
• Drive effective collaboration between MEAL staff, Member Technical Specialists, Technical Advisors and program implementation teams to develop log frames, indicators, implementation plans, quality benchmarks, monitoring and evaluation frameworks and related tools.
• Multisector Program Coordination
• Represent Save the Children in humanitarian coordination fora within the State as and when required. 
• Work with Nutrition sector lead to supervise nutrition activities ensuring the team receives all the support for CMAM (OTP and Stabilization Centre) IYCF activities.
• Support all protection and WASH activities to ensure program activities are fully implemented across communities.
• Shelter and settlement needs are met in target location in an integrated approach and effectively.
• Ensure the program is fully integrated with food assistance activities, nutrition, WASH and protection while livelihoods and agricultures and provided to select HHs.
• Liaise with MEAL team to all Assessment as planned are carried out with quality and effectively.
• Work close with SCI partners for delivery of different components of the program.

Core Behaviours:

• Understanding humanitarian contexts and application of humanitarian principles
• Demonstrates strategic leadership in disaster coordination mechanisms and interagency cooperation
• Applies humanitarian principles to complex situations to generate both short and long-term organisational and sector-wide strategies
• Achieving results effectively
• Leads strategically on accountability initiatives, ensuring accountability processes are in place and achieving results
• Builds consensus and ownership around difficult decisions and/or complex courses of action
• Maintains focus on strategic issues and overall organisational and sector-wide impact
• Operating safely and securely
• Monitors security risks and ensures organisational protocols are consistently followed by staff
• Takes appropriate action and provides appropriate direction and support to team members in the event of a critical incident
• Reduces vulnerability by complying with safety and security protocols set by the organisation
• Managing yourself in a pressured and changing environment:
• Ensures that wider team remains positive and focussed on the objectives and goals in a rapidly changing environment
• Able to proactively build & maintain levels of resilience in others
• Adapts leadership approach to the situation
• Communicates humanitarian values and motivates others towards them
• Maintains simultaneously a broad strategic perspective and awareness of the detail of a situation
• Demonstrates personal integrity by using one’s position responsibly and fairly
• Leadership: Action; Thinking; Self; Inspiring; Developing Others
• Removes obstacles to ensure strategic objectives are met
• Aligns ideas and solutions to strategic imperatives
• Uses global networks to influence strategy or action
• Demonstrates managerial courage by willingness to confront difficult situations, take potentially unpopular decisions and communicate clearly to create consensus notwithstanding difference
• Creates a team environment where team members feel able to contribute, champion or challenge decisions
• Continual efforts at self-improvement in evidence
• Creates and communicates a compelling vision which inspires others
• Ensures processes are in place across the team to strengthen the capacity of staff and partners in line with individual and organisational objectives

Qualifications and Experience 
Education:

• MA / M.Sc level (or equivalent field experience) in Agriculture, Rural Development, Development Studies or other relevant qualifications

Essential:

• Extensive experience of working within a senior management role within a complex country programme in an emergency response or fragile state
• Previous experience of managing programme teams in large-scale first phase emergency response is essential
• Experience of M&E and beneficiary accountability systems in large complex programmes
• Experience of developing and negotiating successful partnerships with institutional donors
• Proven ability to influence change at an operational and strategic level
• Politically and culturally sensitive with qualities of patience, tact and diplomacy
• A high level of written and spoken English 
• The capacity and willingness to be extremely flexible and accommodating in difficult and sometimes insecure working circumstances.
• Commitment to the aims and principles of SC. In particular, a good understanding of the SC mandate and child focus and an ability to ensure this continues to underpin our support

Desirable:

• Fluent in English.

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Child Safeguarding

• Level 3:  the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; ore because they are responsible for implementing the police checking/vetting process staff.

Role Purpose

• The Media and Communications Coordinator (Intern- Maternity Cover) will collect contents (success stories, case studies, impact studies, best practices etc) and package them appropriately for internal and external dissemination, including to donors, partners, WCA Regional Office, SC members and the Center, through appropriate channels.
• S/he will ensure appropriate coverage, documentation and representation of Save the Children’s project outcomes and impacts in Borno FO, Nigeria.
• S/he will produce communications materials, building a media profile, in support of donor engagement for support to fundraising and visibility of the response programme in Borno.
• S/he will ensure adherence to policy and procedure and that the rights and dignity of families and children are respected in all materials produced and disseminated (voice, photo, video, written).
• S/he will be working in rapid-onset or slow onset/chronic emergencies.
• The role is to deliver vital information and communication products that enable excellent coverage and reflection of FO programs and responses for the media, key stakeholders, partners and fundraising activities for members and across Save the Children International.  

Scope of Role

• Reports to: Media and Communication Manager, CO; with dotted report line to the TL, Borno FO
• Closely Works with: TL, Program/Project Managers, Communication Specialist, Community Mobilization Coordinators, Child Safeguarding Officer, Advocacy and Campaigns Coordinator, ACP Manager/Breakthroughs, Digital Media and Communication Specialist; Digital Media and Communication Officer , FO Advocacy and Campaign Coordinator, and Thematic Leads 

Key Areas of Accountability

• Plan and execute strategic communications and media activities to increase engagement, profile and voice for SCI’s programs in the FO for its target audiences, internally and externally; nationally and internationally, including but not limited to donors, partners, WCA Regional Office, SC members and the SC Center
• Ensure that the branding and communication guidelines of Save the Children are uniformly and consistently followed across the Field Office 
• Amplify the voices of children through a high quality and consistent content gathering, packaging and dissemination, internally and externally  
• Build engagement and regularly contribute contents for SCI social media (Twitter, Facebook, Instagram and YouTube), Workplace and the website to enhance voice, visibility, awareness and relevance 
• Oversee Field level production and dissemination of communication materials for print/online/voice/visual and other visibility materials to be in compliance with SCI branding and identity guideline
• Through the technical support and leadership from the CO Media and Communication Manager, s/he will produce communications and information materials to build the visibility of the response program and engagement with Save the Children members, Regional Office/Centre, partners and relevant stakeholders to support advocacy, programmes and fundraising 
• Produce accurate, clear and consistent information and communication outputs relating to both emergency situation and Save the Children’s response and programmes – including key messages, Q&A’s, briefings and factsheets
• Oversee the production of community-facing communications materials to support programmes
• Build the capacity of staff members in communications for development, information and media
• Work with the CO Media and Communications team on the production of compelling photo stories, case studies and audio-visual materials from the field to highlight Save the Children`s work, including the commissioning of photography and film when required and in line with SCI policies
• Observe SCI Child Safeguarding Policy when engaging children for content gathering purposes 
• Tailor communication styles to different audiences with responsibility for ensuring terminology, branding and visibility in all materials, and ensure that SCI’s mandate as an impartial, neutral and humanitarian organisation is imparted in all communications
• Support and closely work with the Digital Media Officer in successfully promoting and strengthening the profile of SCI in Nigeria through the social media and other online platforms
• Support and closely work with the FO Advocacy and Campaign Coordinator in facilitating campaigns for SCI’s key events and coordinating support to CSOs, celebrities, champions, ambassadors, partners and other stakeholders
• Ensure that relevant programs/sectors and projects have communication plans, oversee and support the implementation of communications plans
• Build the capacity of partner organizations’ capacity for communications and media, as well as ensuring any joint communications projects are in-line with SCI policies and standards, including branding and visibility;
• Graphically produce all necessary communications materials for all programs in the Field Office  
• Identifying and engaging all communications related consultants in the Field Office with the support from the procurement and logistics department
• Perform other duties as s/he may be assigned by the TL and Media and Communication Manager 

Qualifications and Experience

• Graduated with Degree / Masters in Communication, Media, Journalism, Literature or related field of studies from a recognized higher educational institution; with a minimum of 2/two years of professional experience in INGOs
• Proven experience of developing and managing the production of communications materials for INGOs or other similar organisations. Can produce accurate, clear and consistent information and communication outputs relating to both programme support and humanitarian situation – including key messages, Q&A’s and factsheets, case studies, press releases, media statements, briefs etc.;
• Evidence of excellent English verbal and written communication skills for a wide range of different audiences including donors, journalists and the ‘general public’. 
• Ability to strategically target a wide-range of audiences is essential. 
• Excellent relationship building skills in order to work across all departments;
• The ability to support the communications team in high-pressure situations, with changing deadlines and priorities;  
• Understanding of how to manage strategic media engagement in politically sensitive environments essential.
• Experience in leading information and communication flows between a variety of internal and external stakeholders;
• Proven ability to work with communities and partners to gather case studies, testimonies and information on different programmes. Excellent IT skills, especially in Microsoft Word, technical aptitude in MS Office. Experience with design softwares an advantage;
• Excellent understanding of communication and information needs across fundraising, media and campaigning activities, as well donor and member requirements and standards;
• Experience in capacity building, facilitating trainings and workshops;
• Ability to maintain confidentiality and discretion. Politically and culturally sensitive with qualities of patience, tact and diplomacy;
• An initiative-taking, proactive, inspiring attitude with the ability to manage and prioritise an unpredictable workload and solve problems quickly with limited support;
• Ability to fact check, proofread, edit and draft materials;
• The capacity and willingness to be extremely flexible and accommodating in difficult and sometimes insecure working circumstances.
• Commitment and interest in Save the Children's mission, vision and values. In particular, a good understanding of Save the Children mandate and child focus and an ability to ensure this continues to underpin our support 
• Knowledge of local language is a plus 

Skills and Behaviours (our Values in Practice)
Accountability:

• Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved
• Creates a managerial environment within the communications team to lead, enable and maintain our culture of child safeguarding

Ambition:

• Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
• Future orientated, thinks strategically and on a country and global scale

Collaboration:

• Approachable, good listener, easy to talk to; builds and maintains effective relationships with colleagues, Members and external partners and supporters
• Values diversity and different people’s perspectives, able to work cross-culturally.

Creativity:

• Develops and encourages new and innovative solutions

Integrity:

• Honest, encourages openness and transparency, builds trust and confidence
• Displays consistent excellent judgement.