Jobs at Rosabon Financial Services

Job Summary

• The Commercial Pricing Manager plays a pivotal role in driving profitability and revenue growth for the company by developing and implementing effective pricing strategies.
• They are responsible for analyzing market dynamics, assessing competitor pricing strategies, and optimizing pricing models to maximize profitability while maintaining competitiveness.
• The role requires a strong analytical mindset, strategic thinking, and excellent communication skills to collaborate across departments and drive alignment with overall business objectives.

Responsibilities

• Market Analysis: Conduct thorough market research to understand customer demand, industry trends, and competitor pricing strategies.
• Price Setting: Develop pricing strategies across all products that align with business goals and objectives, considering factors such as costs and desired profit margins.
• Price Optimization: Continuously monitor pricing data and performance metrics to identify opportunities for price optimization and revenue maximization.
• Competitive Analysis: Analyze competitor pricing strategies and adjust pricing tactics accordingly to maintain competitiveness in the market.
• Revenue Management: Collaborate with sales, product and Research and Development teams to develop pricing tactics that drive sales volume and revenue growth.
• Performance Monitoring: Track key performance indicators (KPIs) such as sales volume, revenue, profit margins, and market share to assess the effectiveness of pricing strategies.
• Cross-functional Collaboration: Work closely with cross-functional teams to ensure alignment of pricing strategies with overall business objectives and market dynamics.
• Strategy Development: Develop and implement pricing strategies for new product launches, promotional campaigns, and market expansions.
• Process Improvement: Identify opportunities to streamline pricing processes and systems to enhance efficiency and accuracy

Requirements

• Bachelor's Degree in Business Administration, Finance, Economics, Marketing, or a related field. A Master's degree or MBA may be preferred for some positions.
• 3-5 years of experience in pricing analysis, revenue management, or related roles, preferably in the financial service industry.
• Professional certifications such as Certified Pricing Professional (CPP) or Certified Pricing Strategy Analyst (CPSA) may be advantageous.
• Experience with pricing strategy development, implementation, and optimization.
• Demonstrated track record of success in driving revenue growth and profitability through effective pricing strategies.
• Experience in cross-functional collaboration with sales, marketing, finance, and product management teams.
• Familiarity with regulatory and compliance requirements related to pricing and contracts.
• Proficiency in statistical analysis, financial modeling, and forecasting techniques to assess pricing strategies and their impact on profitability.

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Job Summary

• The specific objective of telesales is to sell products and services over digital channels, particularly phone, email, SMS and social media chats.
• This means the ideal candidate must be an excellent communicator and have superior people skills.
• They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts, which lead to converting potential leads into actual transactions.
• The goal is to help the company grow by bringing in customers and developing business.

Duties & Responsibilities

• Converting customer inquiries into sales opportunities, a minimum of 50 transactions monthly.
• Providing market research through outbound calling
• Surveying customer satisfaction
• Generating additional transactions outside the assigned leads to meet sales targets
• Contacting potential and existing customers to inform them about a product or service using scripts
• Answering questions about products or the company
• Asking questions to understand customer requirements, sending applicable documents and requirements
• Exploring and adopting strategies to contact customers particularly RNR bucket and curate responses and feedback
• Producing reports and making recommendations to the team lead to be used as guidance in decision- making pertaining to the strategy for lead engagement and consummation
• Providing brand recognition by leaving leads with an excellent impression of a company through effective customer relations, empathy and effective communication skills
• Converting difficult leads into customers
• Cutting costs per sales while increasing conversion rates by reducing contact expenses and effectively utilizing conversation minutes per lead
• Generating investment/savings leads to meet sales target in wealth management portfolio
• Any other tasks assigned by your supervisor

Key Performance Indicators

• Minimum conversion count of 50 transactions monthly.
• Average first contact time of 1hour
• Channel utilization to maximize customer response.
• Successful outreach recorded via calls, email, chats and SMS blasts.
• Customer satisfaction scores or Net Promoter Score (NPS) related to lead engagement.
• Customer retention rate of 60%
• Generation of an investment/savings account to meet the monthly target

Qualifications / Requirements

• Bachelor's degree, HND or equivalent in any field of study.
• Experience in a contact center or customer service role with the ability to make a minimum of 100 calls daily
• Proven track record of successfully meeting sales quota
• Previous experience in financial services, particularly with a record in fund mobilisation.