Jobs at Robeck Locks Ltd

About the Role

• We are seeking to hire Shop Floor Assistants to assist customers to process orders, prepare deliveries, and assist with customer queries and offer advice & guidance on products.
• To be successful in this role, you should demonstrate excellent communication skills and strive to exceed customer expectations.
• You should also be resourceful, energetic, and pay attention to detail.

Key Responsibilities

• Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service.
• Supporting customers with picking and arranging their orders.
• Responding promptly and effectively to customers' complaints and requests
• Advising customers on suitable products.
• Reporting customer issues, supply shortages, and inferior products to supervisor immediately.

Qualifications & Experience

• Minimum of Secondary School Leaving Certificate.
• 1 - 3 years work experience.
• Previous retail experience would be advantageous.
• Strong written and verbal communication skills.
• Basic math and computer skills.
• Ability to lift and carry items,.
• Ability to work independently and as part of a team

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Key Roles

• Operate cash registers
• Process payments made with cash, , POS, and bank transfers
• Process returns and exchanges
• Ensure all prices and quantities are accurate and provide a receipt to every customer.
• Prepare and raise invoice
• Operate POS system
• Make sales referrals, cross sell products and introduce new ones.
• Interact with customers and attend to requests and complaints
• Attending to customers request with focus on customer satisfaction
• Promotes new store products
• Organises products on sales floor
• Maintaining and developing relationship with existing and new customers
• Involved in stock control and management
• Giving advice and guidance on product selection to customers
• Maintain clean and tidy checkout areas.
• Follow company process accurately and efficiently.
• Any other ad hoc duties as may be required.

Key Requirements

• Minimum of an OND qualification
• 1 - 3 years relevant work experience.
• Relevant work experience in retail preferable but not essential
• Basic PC Knowledge and familiarity with electronic equipment i.e Cash register, scanners, money counters
• Strong communication and time Management skills
• Customer satisfaction oriented
• Attention to detail.
• Demonstrate high level of professionalism
• Sales and Mathematical skills
• Must live in or within close proximity of Mushin, or Ipaja Lagos.

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 Responsibilities

• Attending to customers request with focus on customer satisfaction
• Cash handling
• Arranging the shop floor
• Meeting monthly sales target as set by company
• Maintaining and developing relationship with existing and new customers
• Generate new customers and new markets
• Continually sourcing new sales opportunities
• Involved in stock control and management
• Ensuring stock levels are well maintained
• Giving advice and guidance on product selection to customers
• Keeping the store clean and tidy
• Any other ad hoc duties as may be required

Requirements

• Minimum SSCE
• 1 year relevant sales experience preferably in Retail
• Good communication skills
• Strong team player
• Have a friendly and engaging personality
• Must be helpful and polite
• Good numerical skills
• Possess physical strength necessary to lift boxes
• Ambitious and willing to learn
• Must have Good Positive Attitude
• Must live within close proximity to Mushin or Ipaja