Jobs at PalmPay

We are looking for a proactive Business Compliance Officer to join our team. This role involves ensuring adherence to regulatory requirements and internal policies while supporting business objectives. You'll help maintain a culture of compliance through monitoring, risk assessment, training, and policy development.

Key Responsibilities:

Regulatory Compliance:

• Stay up to date with local and international regulations (e.g., AML/CFT, data protection) and ensure company-wide compliance.

Policy & Procedures:

• Assist in drafting and implementing compliance policies and programs.

Risk Management:

• Conduct compliance risk assessments and recommend controls or mitigation actions.

Monitoring & Reporting:

• Monitor transactions and operations for unusual activity. Prepare reports for management and regulators.

Training:

• Promote compliance awareness by conducting training and offering guidance.

Cross-Functional Support:

• Collaborate with legal, business, and technical teams; support during audits and inspections.

Incident Handling:

• Investigate breaches, track resolutions, and maintain detailed records.

Requirements:

Education:

• Bachelor’s degree in Law, Business, Finance, or related field. Certifications (DCP, CAMS, ICA) are a plus.

Experience:

• 3 - 5 years in compliance, risk, or regulatory roles within fintech or financial services.

Skills:

• Strong understanding of payment service regulations
• Excellent analytical and problem-solving skills
• Strong communication and collaboration abilities
• High attention to detail and confidentiality
• Familiarity with compliance tools/software

Other:

• Independent, ethical, and team-oriented mindset with strong integrity.

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We are looking for high-performing Business Development Managers to own and grow PalmPay’s biller network. This includes telcos, electricity distribution companies, cable TV, gift card vendors, and more. You will be responsible for sourcing, negotiating, onboarding, and managing relationships with billers while ensuring alignment with business goals and product growth.

Key Responsibilities:

• Identify and onboard new billers in high-demand verticals.
• Strengthen existing relationships with telcos, utility providers, and digital service platforms.
• Lead contract negotiations, SLAs, pricing agreements, and marketing collaboration.
• Coordinate with operations and product teams to ensure smooth technical integrations.
• Monitor performance KPIs (success rate, uptime, MTU) and recommend improvements.
• Represent PalmPay at partner meetings, industry forums, and government regulatory bodies when necessary.
• Work with marketing to co-create user-facing campaigns (e.g. Lucky Wish, Cashback promos).
• Track competitive offerings and emerging service needs in the biller space.

Requirements:

• 3–5+ years in business development, partnerships, or account management in fintech, payments, or telecoms.
• Deep understanding of bill payment ecosystems and APIs is a plus.
• Strong negotiation, communication, and stakeholder management skills.
• Ability to manage multiple relationships and drive operational efficiency.
• Results-driven with a focus on KPIs such as MTU growth, uptime, and activation rates

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Job Purpose:

• To manage and grow the dealer network within an assigned territory.
• To ensure dealer performance aligns with company sales targets, brand standards, and customer service expectations.

Key Responsibilities:

• Identify, recruit, and onboard new dealers.
• Monitor dealer performance against sales targets and KPIs.
• Develop and implement dealer sales strategies to drive product penetration.
• Train and support dealers on product knowledge, pricing, and promotional activities.
• Conduct regular market visits to assess dealer operations, branding, and compliance.
• Resolve dealer-related issues promptly to maintain strong business relationships.
• Analyze sales data to identify growth opportunities and areas of concern.
• Prepare and submit periodic reports on dealer performance, market trends, and competitor activities.
• Enforce adherence to company policies, pricing structures, and ethical standards.

Key Performance Indicators (KPIs):

• Dealer recruitment and retention rate
• Sales target achievement by dealers
• Qualifications and Experience:
• Strong negotiation and relationship management skills
• Good knowledge of distribution networks and dealer operations
• Proficiency in MS Office tools 

Skills:

• Sales planning and forecasting
• Communication and interpersonal skills
• Problem-solving ability
• Market analysis and reporting
• Team coordination

Work Environment:

• Field and office-based activities