Jobs at Ouranos Technologies

Job Summary

• We are looking for an experienced Ericsson Charging Systems & CIS Operation Specialist to join our team.
• The ideal candidate will be responsible for the operation and maintenance of various Ericsson systems, including the Charging System, Mediation System, Provisioning System, Voucher System, and Customer Integration System (CIS).
• This role requires a deep understanding of telecom operations, systems administration, and troubleshooting, ensuring the smooth operation of all services and systems.

Key Responsibilities
Ericsson Charging System Operations:

• Monitor and maintain the Ericsson Charging System (CS) to ensure optimal performance and availability.
• Perform routine checks, system audits, and health checks on Charging Nodes (CCN,AIR, OCC, SDP), and other related components.
• Troubleshoot and resolve issues related to charging processes, including real-time charging, tariff configurations, and rating scenarios.
• Implement system updates, patches, and upgrades to ensure the Charging System is up-to-date with the latest software releases and security protocols.

Ericsson Mediation System Operations:

• Manage and maintain the Ericsson Mediation System, ensuring seamless data processing between network elements and the billing system.
• Monitor mediation workflows and processes, resolving any data discrepancies or processing errors.
• Configure and maintain mediation rules and interfaces to support new products, services, and network elements.
• Collaborate with network and IT teams to integrate new network elements and data sources into the mediation system.

Ericsson Provisioning System Operations:

• Oversee the operation of the Ericsson Provisioning System, ensuring accurate and timely provisioning of customer services and products.
• Monitor provisioning workflows and processes, troubleshooting and resolving issues that impact service delivery.
• Implement changes and updates to provisioning rules and configurations as required by business needs.
• Coordinate with internal teams to support new product launches and service modifications.

Ericsson Voucher System Operations:

• Manage the Ericsson Voucher System, ensuring the availability and accuracy of voucher generation, distribution, and redemption processes.
• Monitor voucher system performance and resolve any issues related to voucher management, including inventory, activation, and usage.
• Update voucher system configurations and manage voucher campaigns to support marketing and business initiatives.
• Collaborate with finance and sales teams to reconcile voucher transactions and ensure accurate accounting.

Ericsson Customer Integration System (CIS) Operations:

• Operate and maintain the Ericsson Customer Integration System (CIS), ensuring effective customer data management and integration with other systems.
• Monitor CIS performance, troubleshoot issues, and implement solutions to maintain system stability and performance.
• Manage customer data integration workflows and processes, ensuring data accuracy and consistency across systems.
• Work with IT and customer service teams to support customer data requirements and enhance system capabilities.

System Monitoring and Reporting:

• Utilize monitoring tools and dashboards to proactively monitor the health and performance of all systems, identifying potential issues before they impact operations.
• Generate regular reports on system performance, incidents, and changes, providing insights and recommendations for continuous improvement.
• Analyze system data and metrics to identify trends, potential risks, and opportunities for optimization.

Incident and Problem Management:

• Respond to system incidents and outages, performing root cause analysis and implementing corrective actions to restore services.
• Maintain incident logs and problem records, documenting issues and resolutions to improve future incident response.
• Collaborate with internal and external stakeholders to manage escalations and communicate status updates during major incidents.

Documentation and Compliance:

• Maintain comprehensive documentation for all systems, including configuration details, process flows, troubleshooting guides, and operational procedures.
• Ensure all system operations are compliant with company policies, industry standards, and regulatory requirements.
• Participate in audits and assessments to demonstrate system compliance and operational excellence.

Qualifications

• Bachelor’s Degree in Telecommunications, Information Technology, Computer Science, or a related field.
• 4+ years of experience working with Ericsson Charging System, Mediation System, Provisioning System, Voucher System, and CIS or similar telecom platforms.
• Strong understanding of telecom operations, including real-time charging, mediation, provisioning, voucher management, and customer integration.
• Proven experience in system operation, maintenance, and troubleshooting in a telecom environment.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.

Preferred Qualifications:

• Certifications in Ericsson Charging System, Ericsson CIS, or related telecom platforms.
• Experience with other telecom systems such as SMSC, USSD, Subscription Systems, and Network Management Systems.
• Familiarity with ITIL processes and best practices for service management.

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Job Summary

• We are seeking an experienced Ericsson Mediation System ADM Specialist responsible for the administration, configuration, business development, and integration of the Ericsson Mediation System.
• The specialist will play a key role in ensuring that the mediation platform is optimally configured to support business growth, by integrating network elements and downstream systems such as billing and BSS systems.
• This role involves working closely with business stakeholders and technical teams to configure new services, implement business rules, and integrate the system with existing telecom infrastructure, without direct operational responsibilities.

Key Responsibilities
Administration and System Configuration:

• Administer and configure the Ericsson Mediation System to ensure it meets current and future business needs.
• Manage system parameters, rules, and workflows related to mediation processes.
• Perform advanced configurations to support new services, pricing models, and network elements, ensuring that data flows smoothly to downstream systems.
• Apply updates, patches, and version upgrades to maintain system stability and security, in coordination with the IT and network teams.

Business Development Support:

• Work closely with the business team to understand and translate business needs into technical requirements within the Ericsson Mediation System.
• Support the introduction of new products and services by configuring and adapting mediation rules to capture and process data effectively.
• Collaborate with business units to enhance service offerings, such as creating new billing categories, managing charging rules, and integrating with CRM and other BSS systems.
• Conduct feasibility analysis for the development of new services and features, ensuring they align with system capabilities and business goals.

Integration and System Interface Management:

• Lead the integration of the Ericsson Mediation System with various network elements, billing systems, customer relationship management (CRM) platforms, and other BSS systems.
• Develop and maintain integration points between the mediation system and other telecom platforms, ensuring smooth data transfer between systems.
• Configure and support interfaces for new services and network upgrades, adapting data collection and mediation rules as necessary.
• Troubleshoot and resolve integration issues with internal teams and external vendors, ensuring smooth implementation of system integrations.

Mediation Process Enhancement:

• Continuously review mediation processes to identify opportunities for optimization and automation, improving overall system efficiency.
• Implement custom business logic in the mediation platform to support complex data mediation requirements, such as multi-service data collection and advanced rating.
• Collaborate with development teams to enhance system features and add new functionalities that support business growth.
• Ensure proper management of mediation data formats, such as converting data from network elements into billing-compatible formats.

Business Rule and Service Configuration:

• Configure business rules within the mediation platform to reflect changes in service offerings, including new tariffs, pricing models, and promotions.
• Collaborate with product and billing teams to ensure that all mediation configurations are accurate and aligned with billing requirements.
• Test and validate business rule configurations to ensure accuracy in service delivery, charging, and billing processes.
• Work on the lifecycle management of services, including the implementation of upgrades, configuration changes, and the phasing out of legacy services.

Documentation and Knowledge Management:

• Develop and maintain detailed documentation for system configurations, integration points, and business rules related to the mediation platform.
• Maintain a knowledge base of best practices, troubleshooting guides, and technical documentation to support continuous improvement of mediation system processes.
• Ensure that all documentation is kept up-to-date, reflecting the latest configurations, integrations, and service changes.

Qualifications

• Bachelor’s Degree in Telecommunications, Information Technology, Computer Science, or a related field.
• 4+ years of experience in administering, configuring, and integrating telecom mediation systems, preferably with Ericsson Mediation.
• Strong understanding of telecom mediation processes, including CDR and EDR processing, and integration with billing and BSS systems.
• Proven experience in system configuration and business development for telecom systems, with a focus on supporting business growth and service innovation.
• Strong expertise in integration management, working with both network and business support systems (BSS).
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong communication and interpersonal skills to collaborate with business and technical teams.

Preferred Qualifications:

• Experience with Ericsson Mediation.
• Experience with other telecom systems, such as billing, CRM, OSS, and network management systems.
• Familiarity with microservices architecture and API integration in a telecom environment.

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Job Summary

• We are seeking an experienced Telecom BSS Solutions Specialist to join our operations team. The ideal candidate will be responsible for the day-to-day operations and business configuration of Business Support Systems (BSS), including Customer Relationship Management (CRM), Billing, Interconnect, and other related modules.
• A strong preference will be given to candidates with experience in Tecnotree BSS solutions in addition to good knowledge in microservice technology.
• This role requires a deep understanding of telecom BSS operations, system configurations, and troubleshooting, ensuring efficient and reliable support for business processes and customer needs.

Key Responsibilities
BSS Operations Management:

• Oversee the daily operations of BSS modules, including CRM, Billing, Interconnect, and other related systems, ensuring smooth functionality and service availability.
• Monitor system performance and proactively identify potential issues, implementing corrective actions to prevent service disruptions.
• Perform routine maintenance tasks, such as system health checks, backups, and performance tuning, to ensure optimal operation of BSS modules.
• Collaborate with internal teams and vendors to manage system upgrades, patches, and enhancements, ensuring minimal impact on business operations.

Business Configuration:

• Configure and maintain business rules, workflows, and processes within BSS modules to support new products, services, and tariff plans.
• Work closely with business stakeholders to understand configuration requirements and ensure accurate implementation in CRM, Billing, Interconnect, and other systems.
• Manage and update customer profiles, billing rules, pricing plans, and interconnect agreements within the Tecnotree BSS solution.
• Ensure configurations are aligned with business policies and regulatory requirements, conducting regular audits to maintain compliance.

Microservice Technology Operations:

• Manage the operations of microservice-based BSS architectures, ensuring reliability, scalability, and performance.
• Monitor microservice deployments, containerization, and orchestration environments, addressing any operational issues that arise.
• Work with DevOps and IT teams to ensure continuous integration and delivery processes are functioning efficiently for BSS modules.
• Perform routine checks and maintenance on microservices to ensure they are operating effectively and securely.

Incident and Problem Management:

• Act as the primary point of contact for BSS-related incidents, managing and resolving issues to restore services as quickly as possible.
• Conduct root cause analysis for recurring problems and implement long-term solutions to prevent future occurrences.
• Maintain incident logs and problem records, documenting resolutions and lessons learned to improve future incident response.
• Collaborate with internal teams, including IT, customer service, and network operations, to coordinate resolution efforts and communicate status updates.

System Monitoring and Reporting:

• Utilize monitoring tools and dashboards to proactively monitor the health and performance of BSS modules, identifying potential issues before they impact operations.
• Generate regular reports on system performance, incidents, and changes, providing insights and recommendations for continuous improvement.
• Analyze system data and metrics to identify trends, potential risks, and opportunities for optimization.

User Support and Training:

• Provide second-line support for BSS-related issues, assisting users with system functionality, configurations, and troubleshooting.
• Develop and deliver training sessions for internal teams on BSS modules and operational processes, ensuring they are equipped to manage and support the system effectively.
• Create and maintain user guides, operational manuals, and other documentation to support ongoing operations and user training.
• Compliance and Documentation:
• Maintain comprehensive documentation for all BSS configurations, processes, and procedures, ensuring they are up-to-date and accessible.
• Participate in audits and assessments to demonstrate system compliance and operational excellence.

Qualifications:

• Bachelor’s Degree in Telecommunications, Information Technology, Computer Science, or a related field.
• 4+ years of experience in telecom BSS operations, including CRM, Billing, Interconnect, and other related modules.
• Strong experience with Tecnotree BSS solutions or similar telecom BSS platforms.
• Proven experience in business configuration and operational support for telecom BSS systems.
• In-depth knowledge of telecom BSS operations, system integration, and data management.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.

Preferred Qualifications:

• Experience with Tecnotree BSS solutions or related telecom platforms.
• Good knowledge with microservice technology, containerization, and orchestration in a telecom environment.
• Familiarity with ITIL processes and best practices for service management.

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Job Summary

• We are seeking a dedicated Enterprise Application Support Specialist to manage the day-to-day operations of critical business applications.
• The ideal candidate will have experience in managing application servers, basic knowledge of database operations, workflow administration, data ingestion and ETL management, and APIs Gateway management.
• This role requires hands-on support for enterprise applications, ensuring uptime, performance, and seamless integration with business processes, with a basic understanding of telecom data streams.

Key Responsibilities
Application Server Management:

• Manage and maintain enterprise application servers such as Weblogic, Apache, Tomcat, and others.
• Monitor and optimize application server performance to ensure high availability and reliability.
• Perform routine maintenance, updates, and patching on application servers, adhering to security protocols.
• Troubleshoot and resolve application server issues, coordinating with other IT teams as necessary.

Database Operations Support:

• Provide basic support for database operations, including Oracle, MySQL, and SQL Server environments.
• Assist in routine database maintenance tasks such as backups, performance monitoring, and indexing.
• Collaborate with database administrators to troubleshoot database-related issues and maintain data integrity.
• Monitor database connections and ensure proper data flow between applications and databases.

Workflow Administration:

• Administer and manage workflows within enterprise applications, ensuring that business processes run smoothly.
• Troubleshoot workflow issues, such as failures or performance bottlenecks, and implement corrective actions.
• Collaborate with business users to configure and modify workflows based on evolving business needs.
• Ensure that workflows are documented and adhere to company processes.

Data Ingestion and ETL Management:

• Oversee and manage data ingestion processes, ensuring that data from various sources is ingested correctly into the systems.
• Administer ETL (Extract, Transform, Load) processes to maintain data pipelines and ensure timely and accurate data transformation.
• Monitor ETL jobs for performance and troubleshoot any failures or inconsistencies.
• Collaborate with data teams to optimize data ingestion and ETL processes for better performance and reliability.

API Gateway Management:

• Manage and monitor API gateways, ensuring that applications communicate effectively with internal and external systems.
• Perform regular monitoring of API usage, performance, and security, ensuring that API traffic is handled efficiently.
• Troubleshoot API integration issues and coordinate with development teams to resolve API-related problems.
• Maintain API documentation and ensure that API configurations are aligned with business and technical requirements.

Incident Management and Troubleshooting:

• Act as the first point of contact for enterprise application issues, providing timely and effective support to internal users.
• Troubleshoot application issues, work closely with other technical teams, and escalate to senior support or vendors when necessary.
• Document and track incidents, ensuring that root cause analysis is conducted and corrective actions are implemented.

Documentation and Reporting:

• Maintain detailed documentation of application configurations, workflows, API connections, and operational procedures.
• Provide regular reports on system performance, incidents, and trends to support continuous improvement initiatives.
• Document troubleshooting steps and resolutions for common issues to support knowledge sharing within the team.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 3+ years of experience in enterprise application support or a related role.
• Hands-on experience with application servers like WebLogic, Apache, Tomcat, or similar technologies.
• Basic understanding of database operations in Oracle, MySQL, and SQL Server environments.
• Experience with workflow administration, ETL management, and API gateways.
• Basic knowledge of telecom data streams and data ingestion practices.
• Strong troubleshooting and problem-solving skills.
• Ability to collaborate with cross-functional teams and communicate technical information effectively.

Preferred Qualifications:

• Experience with telecom data handling, especially CDRs (Call Detail Records).
• Certifications in any of the relevant technologies such as WebLogic, Oracle Database, or API Management platforms.
• Experience with monitoring and alerting tools to ensure system health and performance.