Telecom BSS Solutions Specialist at Ouranos Technologies

Job Summary

• We are seeking an experienced Telecom BSS Solutions Specialist to join our operations team. The ideal candidate will be responsible for the day-to-day operations and business configuration of Business Support Systems (BSS), including Customer Relationship Management (CRM), Billing, Interconnect, and other related modules.
• A strong preference will be given to candidates with experience in Tecnotree BSS solutions in addition to good knowledge in microservice technology.
• This role requires a deep understanding of telecom BSS operations, system configurations, and troubleshooting, ensuring efficient and reliable support for business processes and customer needs.

Key Responsibilities
BSS Operations Management:

• Oversee the daily operations of BSS modules, including CRM, Billing, Interconnect, and other related systems, ensuring smooth functionality and service availability.
• Monitor system performance and proactively identify potential issues, implementing corrective actions to prevent service disruptions.
• Perform routine maintenance tasks, such as system health checks, backups, and performance tuning, to ensure optimal operation of BSS modules.
• Collaborate with internal teams and vendors to manage system upgrades, patches, and enhancements, ensuring minimal impact on business operations.

Business Configuration:

• Configure and maintain business rules, workflows, and processes within BSS modules to support new products, services, and tariff plans.
• Work closely with business stakeholders to understand configuration requirements and ensure accurate implementation in CRM, Billing, Interconnect, and other systems.
• Manage and update customer profiles, billing rules, pricing plans, and interconnect agreements within the Tecnotree BSS solution.
• Ensure configurations are aligned with business policies and regulatory requirements, conducting regular audits to maintain compliance.

Microservice Technology Operations:

• Manage the operations of microservice-based BSS architectures, ensuring reliability, scalability, and performance.
• Monitor microservice deployments, containerization, and orchestration environments, addressing any operational issues that arise.
• Work with DevOps and IT teams to ensure continuous integration and delivery processes are functioning efficiently for BSS modules.
• Perform routine checks and maintenance on microservices to ensure they are operating effectively and securely.

Incident and Problem Management:

• Act as the primary point of contact for BSS-related incidents, managing and resolving issues to restore services as quickly as possible.
• Conduct root cause analysis for recurring problems and implement long-term solutions to prevent future occurrences.
• Maintain incident logs and problem records, documenting resolutions and lessons learned to improve future incident response.
• Collaborate with internal teams, including IT, customer service, and network operations, to coordinate resolution efforts and communicate status updates.

System Monitoring and Reporting:

• Utilize monitoring tools and dashboards to proactively monitor the health and performance of BSS modules, identifying potential issues before they impact operations.
• Generate regular reports on system performance, incidents, and changes, providing insights and recommendations for continuous improvement.
• Analyze system data and metrics to identify trends, potential risks, and opportunities for optimization.

User Support and Training:

• Provide second-line support for BSS-related issues, assisting users with system functionality, configurations, and troubleshooting.
• Develop and deliver training sessions for internal teams on BSS modules and operational processes, ensuring they are equipped to manage and support the system effectively.
• Create and maintain user guides, operational manuals, and other documentation to support ongoing operations and user training.
• Compliance and Documentation:
• Maintain comprehensive documentation for all BSS configurations, processes, and procedures, ensuring they are up-to-date and accessible.
• Participate in audits and assessments to demonstrate system compliance and operational excellence.

Qualifications:

• Bachelor’s Degree in Telecommunications, Information Technology, Computer Science, or a related field.
• 4+ years of experience in telecom BSS operations, including CRM, Billing, Interconnect, and other related modules.
• Strong experience with Tecnotree BSS solutions or similar telecom BSS platforms.
• Proven experience in business configuration and operational support for telecom BSS systems.
• In-depth knowledge of telecom BSS operations, system integration, and data management.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.

Preferred Qualifications:

• Experience with Tecnotree BSS solutions or related telecom platforms.
• Good knowledge with microservice technology, containerization, and orchestration in a telecom environment.
• Familiarity with ITIL processes and best practices for service management.