Charging System CIS Operation Specialist at Ouranos Technologies

Job Summary

• We are looking for an experienced Ericsson Charging Systems & CIS Operation Specialist to join our team.
• The ideal candidate will be responsible for the operation and maintenance of various Ericsson systems, including the Charging System, Mediation System, Provisioning System, Voucher System, and Customer Integration System (CIS).
• This role requires a deep understanding of telecom operations, systems administration, and troubleshooting, ensuring the smooth operation of all services and systems.

Key Responsibilities
Ericsson Charging System Operations:

• Monitor and maintain the Ericsson Charging System (CS) to ensure optimal performance and availability.
• Perform routine checks, system audits, and health checks on Charging Nodes (CCN,AIR, OCC, SDP), and other related components.
• Troubleshoot and resolve issues related to charging processes, including real-time charging, tariff configurations, and rating scenarios.
• Implement system updates, patches, and upgrades to ensure the Charging System is up-to-date with the latest software releases and security protocols.

Ericsson Mediation System Operations:

• Manage and maintain the Ericsson Mediation System, ensuring seamless data processing between network elements and the billing system.
• Monitor mediation workflows and processes, resolving any data discrepancies or processing errors.
• Configure and maintain mediation rules and interfaces to support new products, services, and network elements.
• Collaborate with network and IT teams to integrate new network elements and data sources into the mediation system.

Ericsson Provisioning System Operations:

• Oversee the operation of the Ericsson Provisioning System, ensuring accurate and timely provisioning of customer services and products.
• Monitor provisioning workflows and processes, troubleshooting and resolving issues that impact service delivery.
• Implement changes and updates to provisioning rules and configurations as required by business needs.
• Coordinate with internal teams to support new product launches and service modifications.

Ericsson Voucher System Operations:

• Manage the Ericsson Voucher System, ensuring the availability and accuracy of voucher generation, distribution, and redemption processes.
• Monitor voucher system performance and resolve any issues related to voucher management, including inventory, activation, and usage.
• Update voucher system configurations and manage voucher campaigns to support marketing and business initiatives.
• Collaborate with finance and sales teams to reconcile voucher transactions and ensure accurate accounting.

Ericsson Customer Integration System (CIS) Operations:

• Operate and maintain the Ericsson Customer Integration System (CIS), ensuring effective customer data management and integration with other systems.
• Monitor CIS performance, troubleshoot issues, and implement solutions to maintain system stability and performance.
• Manage customer data integration workflows and processes, ensuring data accuracy and consistency across systems.
• Work with IT and customer service teams to support customer data requirements and enhance system capabilities.

System Monitoring and Reporting:

• Utilize monitoring tools and dashboards to proactively monitor the health and performance of all systems, identifying potential issues before they impact operations.
• Generate regular reports on system performance, incidents, and changes, providing insights and recommendations for continuous improvement.
• Analyze system data and metrics to identify trends, potential risks, and opportunities for optimization.

Incident and Problem Management:

• Respond to system incidents and outages, performing root cause analysis and implementing corrective actions to restore services.
• Maintain incident logs and problem records, documenting issues and resolutions to improve future incident response.
• Collaborate with internal and external stakeholders to manage escalations and communicate status updates during major incidents.

Documentation and Compliance:

• Maintain comprehensive documentation for all systems, including configuration details, process flows, troubleshooting guides, and operational procedures.
• Ensure all system operations are compliant with company policies, industry standards, and regulatory requirements.
• Participate in audits and assessments to demonstrate system compliance and operational excellence.

Qualifications

• Bachelor’s Degree in Telecommunications, Information Technology, Computer Science, or a related field.
• 4+ years of experience working with Ericsson Charging System, Mediation System, Provisioning System, Voucher System, and CIS or similar telecom platforms.
• Strong understanding of telecom operations, including real-time charging, mediation, provisioning, voucher management, and customer integration.
• Proven experience in system operation, maintenance, and troubleshooting in a telecom environment.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.

Preferred Qualifications:

• Certifications in Ericsson Charging System, Ericsson CIS, or related telecom platforms.
• Experience with other telecom systems such as SMSC, USSD, Subscription Systems, and Network Management Systems.
• Familiarity with ITIL processes and best practices for service management.