Jobs at NEAT Microcredit

Job Objectives

• The Recovery Officer is responsible for identifying, evaluating, and monitoring non-performing loan accounts and implementing effective recovery strategies to achieve maximum recovery at minimal cost.
• The role requires ensuring compliance with legal frameworks and maintaining ethical recovery standards.

Duties & Responsibilities

• Investigate and report fraudulent activities with supporting evidence.
• Audit high-risk loan portfolios to detect and mitigate fraud.
• Identify and report potential bad loans or defaulting clients, providing solutions and recovery strategies.
• Conduct random compliance inspections and report deviations.
• Collaborate with Branch Managers (BM) and Relationship Officers (RO) to ensure prompt debt recovery.
• Collect delinquent and written-off debts within the designated area.
• Conduct spot checks, scheduled visits, and tracking of debtors, including necessary petitions or arrests.
• Maintain accurate monthly collections reports and debt status updates.
• Consistently reduce non-performing debts through aggressive recovery efforts and viable restructuring options.

Qualifications & Experience

• Bachelor’s Degree or HND in a relevant field.
• 1 - 3 years of experience in a similar role.

Key Competencies & Knowledge:

• Proven ability to meet and exceed monthly and quarterly recovery targets.
• Strong analytical and problem-solving skills.
• Sound decision-making ability, even under pressure.
• Self-motivated with excellent interpersonal and communication skills.
• Effective persuasion and conflict resolution skills.
• Ability to liaise effectively with local authorities and legal professionals.
• High ethical standards and commitment to integrity.

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Job Objective

• We are seeking dynamic and motivated Relationship Officers to join our team.
• The ideal candidates will be responsible for building and maintaining strong relationships with clients, ensuring their financial needs are met while contributing to the growth and success of the organization.

Key Responsibilities

• Achieve loan disbursement targets and meet sales objectives.
• Acquire new customers who meet the company’s policies and standards.
• Ensure a collection rate of at least 90% from customers.
• Conduct financial assessments to understand clients’ needs and risk tolerance.
• Provide financial advice and recommend suitable banking products.
• Maintain compliance with banking regulations and organizational policies.
• Keep accurate and up-to-date client records and interactions.

Required Qualifications & Experience

• Bachelor's Degree or HND in a relevant field.
• 0 - 3 years of sales experience in banking, microcredit, or finance.

Key Competencies:

• Basic technological skills.
• Proven experience in sales and customer relationship management.
• Excellent communication and interpersonal skills.
• Understanding of financial products and services.
• Ability to work collaboratively and adapt to a dynamic environment.