Recovery Officer at NEAT Microcredit

Job Objectives

• The Recovery Officer is responsible for identifying, evaluating, and monitoring non-performing loan accounts and implementing effective recovery strategies to achieve maximum recovery at minimal cost.
• The role requires ensuring compliance with legal frameworks and maintaining ethical recovery standards.

Duties & Responsibilities

• Investigate and report fraudulent activities with supporting evidence.
• Audit high-risk loan portfolios to detect and mitigate fraud.
• Identify and report potential bad loans or defaulting clients, providing solutions and recovery strategies.
• Conduct random compliance inspections and report deviations.
• Collaborate with Branch Managers (BM) and Relationship Officers (RO) to ensure prompt debt recovery.
• Collect delinquent and written-off debts within the designated area.
• Conduct spot checks, scheduled visits, and tracking of debtors, including necessary petitions or arrests.
• Maintain accurate monthly collections reports and debt status updates.
• Consistently reduce non-performing debts through aggressive recovery efforts and viable restructuring options.

Qualifications & Experience

• Bachelor’s Degree or HND in a relevant field.
• 1 - 3 years of experience in a similar role.

Key Competencies & Knowledge:

• Proven ability to meet and exceed monthly and quarterly recovery targets.
• Strong analytical and problem-solving skills.
• Sound decision-making ability, even under pressure.
• Self-motivated with excellent interpersonal and communication skills.
• Effective persuasion and conflict resolution skills.
• Ability to liaise effectively with local authorities and legal professionals.
• High ethical standards and commitment to integrity.