Jobs at Mulligan Hotel

Job Description

• Answer immediately to requests from guests.
• Replace used amenities in guest rooms.
• Provide clean linens and terry for dirty ones.
• Fold terry, make beds, and ensure bathrooms are clean.
• Take away, room service items, dirty linen, and trash.
• Perform checks on all room appliances to ensure they are in good working condition.
• Adjust furniture, desk items, and appliances when necessary.
• Dust furnishings and walls and remove marks from them.
• Carry out floor care duties in hallway and guest rooms, and vacuum carpets.
• Adhere to all safety, security, and company procedures and policies.
• Provide immediate reports of any safety hazards, injuries, maintenance problems, or accidents to the supervisor.
• Apply professional language in communicating with guests and other people.
• Provide support to the team to achieve common goals.
• Maintain quality standards and expectations.
• Keep your uniform clean and make sure to appear professional always.
• Basic knowledge of cleaning equipment and supplies.
• Ensure company standards are followed in welcoming and acknowledging all guests.

Requirements

• A Degree or HND holder in any field.
• 2 - 3 years of experience.
• Meticulous attention to detail.
• Must possess excellent interpersonal and communication skills.
• Certified or experienced housekeeping executive or similar role.
• Good understanding and hands-on experience of maintenance tasks; housekeeping cleaning and washing equipment, tools and cleaning chemicals.

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Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Perform check-in and check-out procedures efficiently, ensuring accuracy and attention to detail.
• Assist guests with inquiries, requests, and reservations, both in person and over the phone.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest complaints and resolve issues promptly and effectively, aiming for complete guest satisfaction.
• Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked.
• Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
• Handle cash and credit card transactions accurately and securely.

Requirements

• Candidates should possess a Bachelor's Degree / HND / OND qualification.
• 2 - 5 years of work experience.
• Previous experience in a customer service role, preferably in a hotel setting.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficient in using hotel management software and standard office applications.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work in shifts, including weekends and holidays.
• Fluency in multiple languages is a plus.

Experience:

• 1 to 2 years’ experience as a Receptionist in a full-service hotel preferred.

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Responsibilities

• Report faulty equipment, and maintenance needs, to the Laundry Supervisor.
• Knowledge on all laundry procedures, including safety procedures and equipment operation.
• Sorting, washing, drying, pressing, and folding clothing and other textile items.
• Removing stains from items using the appropriate procedures.
• Make sure all clothes are packaged properly with tag numbers and are all in good condition.
• Clean and maintain laundry and dry-cleaning machines.
• Ensure uniform and personal appearance are clean and professional.
• Speak with others using clear and professional language.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Adherence to quality expectations and standards.

Requirements

• Candidates should possess relevant qualifications.
• 2+ years of experience in a similar position.
• Excellent communication skills