Jobs at Marriott International, Inc.

The Voyage Global Leadership Development Program 

Voyage: Training tomorrow’s leaders today 

• Marriott International welcomes recent university graduates to experience the career development adventure of a lifetime and a world of leadership opportunities. 
• Our global leadership development program, Voyage, propels participants on a mentored, learning-inspired journey to prepare you for a successful career. Voyage is a full-time, paid development program. 
• As an associate and trainee, you’ll build upon the skills you developed in school by participating in real world assignments.

About the journey

• Voyage is an elite, award-winning program that provides a combination of hands-on, discipline-specific training and a leadership-focused curriculum. 
• The program takes place at a Marriott International managed hotel, not a classroom, and is offered in over 50 countries. Voyage is available in the following disciplines:
  • Culinary

Work Authorization Required

• When you join Voyage, you gain access to Marriott’s senior leaders and coaches and have many opportunities to stand out. 
• You’ll participate in mini-rotations across the disciplines to learn firsthand how to manage various hotel functions and to connect with current and former Voyage participants through our social collaboration tools. 
• Each individual’s Voyage journey is unique, spanning 12-18 months dependent upon your career interests, passions, goals, and location. 
• You’ll immediately be immersed in our rich culture and portfolio of global brands to learn how Marriott sets the standard of industry excellence.
• The experience you’ll gain
• Voyage participants learn by doing! You’ll be fully immersed in the day-to-day operations of a hotel.  
• If accepted into this elite program, you will:
  • Cultivate customer relationships
  • Be a champion for innovation within the organization
  • Get exposure to managing projects & people
  • Improve processes & pitch new initiatives through your Voyage project
  • Take on special projects that will draw upon all your training

Destination: Marriott leadership 

• You’ll participate in management meetings and collaborate with Voyage participants worldwide. You’ll be expected to solve challenges, as well as offer ideas and innovative solutions. 
• You will also have an opportunity to provide feedback on your curriculum and have an impact on future Voyage hires’ experiences.
• After graduation, you’ll be well-prepared to pursue your passion and take on new challenges.
• Many program graduates are ready to step into a Marriott supervisory or entry-level management role right away, because the program has provided a foundation for future leadership.

Ready to embark? 

• To become a Voyage participant, you must have graduated from a university or hotel school within the past year. Other qualifications include:
• Bachelor's Degree or equivalent higher level education required (Associates Degree acceptable for Culinary)
• (Degree should have been received within 24 months prior to the start of the program)
• Superior critical-thinking & interpersonal communication skills
• The ability to foster relationships & work collaboratively
• The ability to self-manage & be a self-starter
• A real desire for personal & professional growth
• Work authorization (Nigeria)
• Application Process
• Online Application
• Video Interview
• Management Assessment
• Live Screening Call
• Final Interview.

go to method of application »

The Voyage Global Leadership Development Program 

Voyage: Training tomorrow’s leaders today 

• Marriott International welcomes recent university graduates to experience the career development adventure of a lifetime and a world of leadership opportunities.
• Our global leadership development program, Voyage, propels participants on a mentored, learning-inspired journey to prepare you for a successful career. Voyage is a full-time, paid development program.
• As an associate and trainee, you’ll build upon the skills you developed in school by participating in real world assignments.

About the journey

• Voyage is an elite, award-winning program that provides a combination of hands-on, discipline-specific training and a leadership-focused curriculum. 
• The program takes place at a Marriott International managed hotel, not a classroom, and is offered in 50+ countries. Voyage is available in the following disciplines:
  • Accounting & Finance

Work Authorization Required

• When you join Voyage, you gain access to Marriott’s senior leaders and coaches and have many opportunities to stand out. 
• You’ll participate in mini-rotations across the disciplines to learn firsthand how to manage various hotel functions and to connect with current and former Voyage participants through our social collaboration tools. 
• Each individual’s Voyage journey is unique, spanning 12-18 months dependent upon your career interests, passions, goals, and location. 
• You’ll immediately be immersed in our rich culture and portfolio of global brands to learn how Marriott sets the standard of industry excellence.

The experience you’ll gain

• Voyage participants learn by doing! You’ll be fully immersed in the day-to-day operations of a hotel.  
• If accepted into this elite program, you will:
  • Cultivate customer relationships
  • Be a champion for innovation within the organization
  • Get exposure to managing projects & people
  • Improve processes & pitch new initiatives through your Voyage project
  • Take on special projects that will draw upon all your training

Destination: Marriott leadership 

• You’ll participate in management meetings and collaborate with Voyage participants worldwide.
• You’ll be expected to solve challenges, as well as offer ideas and innovative solutions.
• You will also have an opportunity to provide feedback on your curriculum and have an impact on future Voyage hires’ experiences.
• After graduation, you’ll be well-prepared to pursue your passion and take on new challenges.
• Many program graduates are ready to step into a Marriott supervisory or entry-level management role right away, because the program has provided a foundation for future leadership.

Ready to embark? 

• To become a Voyage participant, you must have graduated from a university or hotel school within the past year. Other qualifications include:
• Bachelor's Degree or equivalent higher level education required (Associates Degree acceptable for Culinary)
• (Degree should have been received within 24 months prior to the start of the program)
• Superior critical-thinking & interpersonal communication skills
• The ability to foster relationships & work collaboratively
• The ability to self-manage & be a self-starter
• A real desire for personal & professional growth
• Work authorization (Nigeria)
• Application Process
• Online Application
• Video Interview
• Management Assessment
• Live Screening Call
• Final Interview.

go to method of application »

Job Summary

• Responsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities not handled by the Event Booking Center. 
• Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. 
• Ensures business is turned over properly and in a timely fashion for proper service delivery.
• Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. 
• Provide service to our customers in order to grow share of the account on behalf of the company.

Requirements 

Education and Experience

• High School Diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

• 2-year Degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Core Work Activities

Understanding Markets & Maximizing Revenue:

• Identifies new group/catering business to achieve personal and property revenue goals.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Monitors same day selling procedures to maximize room revenue and control property occupancy.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Conducting Daily Sales Activities:

• Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Uses sales resources and administrative/support staff effectively.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Providing Exceptional Customer Service:

• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
• Provides excellent customer service consistent with the daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

Building Successful Relationships:

• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate, complete and effective turnover to Event Management.

Additional Responsibilities:

• Utilizes intranet for resources and information.
• Conducts site inspections.
• Creates contracts as required.
• Participates in and practices daily service basics of the brand.