Jobs at Kyosk Digital Services

Role Profile

• We are looking to bring on board an ambitious and commercially aware candidate as a Territory Manager.
• The individual will be tasked with the end-to-end management of a specific warehouse and market as a single business unit.
• He/she will be responsible for the execution of the organization’s strategy in the market including accountability of the P&L, budget, market, and business performance, operations, and people management.

Key Responsibilities:

• Business Unit Performance: Responsible for P&L management for the warehouse and market while driving profit maximization for the business unit. Oversee the business unit performance management and ensure the attainment of all organizational KPIs for the unit. Account for any performance decline and devise ways to improve the same.
• Revenue Generation: Work collaboratively with the commercial and purchasing teams to spearhead revenue generation in the market including advisory on product pricing to generate business margins. Liaise with the sales team to drive product penetration and uptake in the market including the formulation of effective sales and marketing strategies.
• Strategy Execution: Communication of the business strategy in the market and ensuring execution against the set KPIs as per the strategy. Ensure the team understands and buys into the strategy. Support the development of the pricing strategy and product pricing based on market understanding, competitor analysis, and customer feedback.
• Operations Optimization: Lead the coordination of business activities with the head office and collaborate with Functional Managers to guarantee operational efficiency. Proactively support the development and review of SOPs based on the gaps identified to maximize operations effectiveness.
• Inventory Management: Work closely with the Warehouse Supervisor and Loss Control Supervisor to facilitate proper inventory management, stock control, and loss prevention. Collaboratively formulate and implement measures to safeguard the inventory in the warehouse.
• Compliance: Drive compliance to the laid down SOPs for the warehouse, operations, and HR whilst ensuring proper team training and appreciation. Ensure legislative and regulatory compliance of the business unit including Health and safety compliance of the business unit. Undertake frequent operations audits to evaluate the level of compliance, operational gaps, and hindrances for immediate action.
• Budget Management: Develop and present the annual budget for the specific business unit; Monitor and oversee its utilization including budget control, accounting as well as reconciliation.
• Market Intelligence & Business Advisory: Undertake frequent market surveys and analyses to identify opportunities the business can capitalize on, understand competitor activities, and appreciate customer dynamics. Escalate customer feedback to the management to ensure course correction where necessary.
• People Management: Support staff recruiting for the business unit, training, supervision, and appraising of staff. Work closely with the HR team to execute key HR functions in the unit including policy implementation, performance management, disciplinary, evaluations, and training.

Minimum Requirements & Key Skills:

• A Diploma in Business Management or a related field. A Bachelor’s degree will be an added advantage;
• A minimum of 4-6 years in operations management and driving business performance in a retail or FMCG background.
• Experience handling end-to-end operations cutting across warehousing, logistics, sales, and business performance management is preferred;
• Appreciation of the business environment, key priorities, and a keen sense of what needs to be done for the business to succeed;
• Proven ability to manage cross-functional teams with indirect reporting lines to drive the execution and achievement of business objectives and strategy.

Competencies & Skills

• Strong Commercial Acumen
• Operational Excellence
• Team Player
• People Management
• Stakeholder Engagement

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Job Summary:

• You will be managing a team of field-based sales agents. You will be required to monitor the performance of each person in your team and send daily reports to the Area Commercial Manager.
• You will support in training and hiring of your team from time to time.

Duties:

• Establish relationships with new customers through recruiting and onboarding;
• Maintain and grow relationships with existing customers;
• Strive to improve customer satisfaction through excellent customer service;
• Identify and respond to client needs;
• Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in;
• Follow up on customer orders as necessary;
• Anticipate the needs of clients and address them accordingly;
• Meet with customers to determine their specific needs and wants while managing of the whole Value Chain with courtesy and Finesse to deliver results;
• Responsible for 100% of the Revenue target allocated to the team.

Minimum Requirements: 

• Diploma in sales, marketing or any relevant field;
• Bachelor's degree is an added advantage;
• Excellent oral and written communication skills;
• Superior interpersonal skills;
• Ability to take initiative and work independently;
• Exceptional organizational skills;
• Good familiarity with word processing, spreadsheet, and database applications;
• A minimum of 4 years of experience in field sales with a least 1 year experience managing a team;
• Strong knowledge of  retail industry standards;
• Confident and charismatic approach to people.