Jobs at INTERSOS

General purpose of the position

In collaboration with the HOM, define and coordinate the implementation of protection strategy and program of the mission.

Lead and provide technical guidance to protection staffs ensuring the different components of the protection programme are delivered according to internal guidelines and in line with international standards and principles, in order to ensure quality and achieve mission’s goals effectively, according to INTERSOS vision and values.

Main responsibilities and tasks:

Definition of the strategy and implementation

• Design and draft the protection strategy for the mission based on context, identifying suitable approaches and interventions
• Design a Theory of change or a defined model of protection response and ensure it is aligned to the Global Protection Strategy
• Support the understanding of the community using participatory community engagement and strength based approaches. Ensure community mappings are done and adapt the program to the different scenarios
• Participate in exploratory missions, situation assessments in current and prospective areas of operations (providing technical inputs and recommendations for new and ongoing interventions in the country and defining protection operational priorities when needed) and support the development of the mission policy, annual plan, position papers, budget review and project proposal and reports to donors
• Ensure evidence based response through researches and evaluation of the interventions
• Draft position papers for issue based response depending on context and learning papers on challenges and best practices to ensure technical quality of protection activities
• Support the implementation and monitoring protection activities according to INTERSOS protection strategy and project plans, standards and protocols
• Identify and build Niche areas of technical expertise at mission level and share learnings and
• good practices with other missions
• Ensure proper integration of gender, inclusion, disability and age in protection program
• Ensure cohesion and harmonization of protection activities and services across the different implementation sites within the mission
• Support the Programme Coordinator and/or Project Managers to finalize project proposals ensuring protection integration in the programme and the respect of international internal and donor’s protection standards and appropriate technical language
• Facilitate and guarantee protection mainstreaming in the other sectors

Technical Quality and Capacity building

• Is responsible for the capacity building of the entire protection team ensuring technical quality
• Draft SOPs for protection interventions (Case Management, Protection Monitoring, Cash, Legal, MHPSS, CB[P) and ensure the respect of it in all projects
• Conduct regular case audits, critical case conferences and learning events to provide guidance and to ensure adherence to standards and quality
• Design training materials for capacity building of protection staffs and ensure staffs respect the basic principles of protection and are trained to implement good quality programs
• Deliver trainings and workshops to non-protection staffs to build skills and knowledge of protection principles and enable them to mainstream protection in different sectors
• Develop resources and guidelines to support protection activities targeting children and adults in Case Management, PSS, Community Based Protection, Cash, Protection Monitoring and Holistic Protection Prevention and Response
• Work along with the Protection team and Specialists to ensure that all interventions are coordinated and that technical resources are available
• Create opportunities for experience sharing and learning within the protection team to strengthen cooperation and collaboration

Analysis and reporting

• Periodically (quarterly) analyse the protection trend and the data of INTERSOS protection intervention to identify needs, issues, trends
• Provide strategic protection analysis and development of periodic trend reports (including aspects of conflict analysis, gender and risk management) from programme experience to improve development, implementation and policy and advocacy activities
• Track indicators, ensure that protection data are collected, archived, processed, analysed and disseminated in ethical modalities, in line with internal data protection protocols. Manage protection database guarantying all the data are regularly encoded
• Ensure Protection reports are submitted to HQ on a monthly basis
• Support the Programme Coordinator and/or Project Managers to finalize external reports
• ensuring the protection integration, the respect of international internal and donor’s protection standards and the appropriate technical language

Coordination and support

• Contextualize and adapt internal and global guidelines, guarantying these are rolled out and known by staffs
• Update and inform the programme teams on the protection situation analysis
• Create opportunities for experience sharing and learning within the protection team in order to strengthen cooperation and collaboration
• Work with other coordinators for building integrated programmes in response to community needs
• Undertake regular field monitoring visits and provide support tools to monitor quality of programme implementation

Supervision and Staff Management

• Directly supervise, coach and mentor Protection Specialists and conduct regular performance reviews (IRP)
• Review work plans of Protection Specialists and define priorities together with Protection Project Managers
• Organize regular meetings with Protection Specialists and Protection team to discuss implementation and ensure quality
• Organize ad hoc meetings with SMT and Project Managers to share challenges and priorities and develop action plans to address them
• Plan and supervise, in close coordination with the HR department, the associated processes (recruitment, training, performance evaluation, development and internal communication) of the staffs under her/ his responsibility in order to improve staff’s capabilities and activities and to ensure learning and development

Monitoring

• Design M&E tools for protection activities and interventions and provide guidance on use of the tools and ensure they are used
• Measure the impact of the activities and identify the best practices
• In cooperation with the accountability unit, support the development of complaints mechanisms for beneficiaries and make sure complaints are addressed properly
• In cooperation with the accountability unit, when required follow up on the implementation of the Child Safeguarding and Protection from Sexual Exploitation, Harrassment and Abuse (PSEA) policies

Networking and partnerships

• Establish and maintain collaborative relations with relevant donors, partners, project stakeholders and other organizations
• Maintain effective relationships with Protection, GBV and CP clusters and related working groups at national level
• Ensure that Protection Specialists maintain productive relationships with sub clusters at field level
• Ensure that main protection concerns are brought to relevant stakeholders to advocate for the respect of human rights and minimum protection standards
• Coordinate with other internal departments to guarantee good collaboration
• Network with Protection Coordinators from other missions to share best practices and resources and participate actively in monthly HQ Protection meetings and internal thematic Working Groups
• Collaborate and support HQ Protection Advisor in the development of technical resources and Guidelines

Required profile and experience:

• BA in relevant field (Social Science, Psychology, Social Work, Human Rights, International Humanitarian Law or other fields related to social development and humanitarian work)
• Desirable Master degree (MA or LLM) in Human Rights, International Humanitarian Law or related subjects
• Minimum 8 years of experience with NGOs in developing countries of which minimum 5 years should be in protection technical roles
• Experience in implementation of key protection interventions related to Case management, PSS and Community based Protection
• Essential computer literacy (word, excel and internet)
• Strong theoretical, technical and practical background in protection
• English mandatory.
• Excellent interpersonal and communication skills and ability to work and integrate in a multicultural team
• Ability to work under pressure, flexibility
• Problem solver, dynamic, mature, proactive
• Diplomatic skills in networking with partners, authorities and donors
• Experience in complex emergency setting involving internal displacements
• Reporting skills, experience with monitoring tools and systems, data collection and analysis
• Stress management
• Commitment to INTERSOS principles

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General purpose of the position

In collaboration with the programme team, define and plan objectives and priorities. Manage, in collaboration with support and technical departments operations and processes to achieve program goals.

S/he is responsible for the overall development, management, planning, implementation, and monitoring of a 6 months programs implemented under the area of responsibility.

The Program Manager brings together the different projects’ components and ensures quality and timely reports to the donor.

The Program Manager is budget holder and supervises/monitors closely the procurement planning, financial planning, liquidity planning and budget utilization/burn rate monitoring in compliance with INTERSOS Model and donor regulations.

Main responsibilities and tasks:

Program development and quality

• Deliver quality program activities reporting, including the findings in terms of impact/changes at the level of beneficiaries achieved through the projects, compliant and consistent reporting per INTERSOS and donor requirements, in close collaboration with MEAL and the HQ Grants Unit
• Develop a clear understanding of INTERSOS program and country strategy among projects teams – ensure also timely input/feedback by team on strategic issues.
• Contribute with the Field Coordinator to strategic growth and program/project development.
• Ensure that program delivery matches INTERSOS and donor technical minimum standards and seek technical advice and MEAL guidance and tools.
• Ensure clear overview of actors and services in area of intervention, permitting development and implementation of partnerships and referral pathways.
• Working closely with Protection and Medical technical coordinators in order to ensure quality of service delivered and respect of Protection and Medical procedures and standards
• Comply and abide by INTERSOS policies

Program management

• Ensures the planning, implementation and monitoring/evaluation and sets targets as included in the project description. Flag significant deviation from the program implementation plan and estimated expenditures; alert relevant staff.
• Supervise the implementation, monitoring, development and evaluation of the programs in collaboration with the project teams and ensure timely actions in case of delays or bottlenecks
• Work closely with Logistics to monitor procurement
• Prepare regular updates of program activities work-plan and related financial plan, ensuring timely and quality implementation in compliance with INTERSOS and donor guidelines and in line with the projects and sector-specific strategies
• In collaboration with the MEAL team develop tools to assess, analyse and evaluate the project’s impact
• Perform regular field visits to the project locations to ensure the quality of the intervention in compliance with the internal and donors' standard
• Work closely with partnership officer to oversee partnership implementation and regularly update on progress with project manager
• Guarantee close coordination and interaction with the other Program/Project Managers and technical coordinators to ensure harmonization of modalities of implementation, tools, approaches, etc.
• In collaboration with the ProgrammeField Coordinator, analyse the area of responsibility humanitarian needs of the community and assessment
• In collaboration with the Technical Coordinators design and revise project proposals
• Invest in building relationships, both with the outside community and with the population that Intersos is targeting
• Provide constant update progress of the projects to the Field Coordinator and Head of Program/Program coordinator
• Represent INTERSOS in relevant working groups, and other fora (clusters, donors meetings) in the Intersos programmatic context as delegated by the Field Coordinator and Head of Program/Program coordinator. Ensure timely reporting of highlights to Head of Program, Technical Coordinators and Field Coordinator.
• In coordination with the Programme coordinatorField Coordinator and Head of Program ensure regular update to donors representatives

Reporting

• Ensure the program’s institutional memory, keeping written records (and file them) on its development, in order to broadcast INTERSOS achievements and improve awareness
• Ensure regular internal reporting and elaborating, in coordination with Grants Unit, contractual reports according with donor rules and regulation.
• Ensure INTERSOS Project Appraisal Tool is accurate through data collection and timely submission.
• Monitor the project data collection with relevant technical referent, analysis and reporting on a timely basis to ensure correct use of the internal DB and monitoring tools.

People management

• In coordination with the HR department and relevant Managers, plan and organize the organizational charts, distribute tasks and workload among the teams, guiding their comprehension of the issues linked to the program and the mission through regular working meetings and feedback, in order to ensure an efficient deployment of the resources and the achievement of the expected goals
• Inform the field team on the instructions given by the coordination promoting fluent, smooth written and oral communication and information flow and ensuring confidentiality.
• In coordination with the HR department and relevant managers and technical coordinators, identify training needs, building the capacity, coordinate, supervise and motivate the staffs, supports ad hoc training sessions and on-the-job training, provide individual follow up and coaching, carry out end-of-mission evaluation of the team members and lead internal communication initiatives in order to facilitate people’s integration and professional development and to maximize their capabilities and commitment to INTERSOS values and project’s goals
• In coordination with the HR department is responsible for ensuring that the program staffs are trained and respect INTERSOS policies, rules and regulations

Finance and logistics

• Plan and monitor the financial expenditures ensuring the correct reporting and accounting of expenditures as per defined budget. In coordination with the Finance department supervise project financial indicators in order ensure efficiency and early detect deviations and their causes
• In coordination with the Head of Base plan and ensure overall supervision of the procurements for the program needs, monitoring the progress with relevant project manager

Required profile and experience

• Advanced university degree in Social Sciences, Political Sciences, International Relations, Humanitarian and International Cooperation or related field
• Minimum 3 years of professional experience in the management of humanitarian project/program, including financial management and logistics responsibilities
• Minimum 1-year experience in the implementation of multi-sector humanitarian programming and in security context analysis
• Experience in complex emergency settings and insecure countries
• Administration, finance and budget management skills
• Essential computer literacy (word, excel and internet)
• Analytical thinking, analysis capacity and strategic program development skills
• Experience in establishing and maintaining collaborative relationships with donors and government counterparts, and with donors compliance and reporting
• English
• Strong representation and negotiation skills
• Ability to ensure quick quality delivery in stressful environment
• Ability to adhere to deadlines and respect line management
• Strong interpersonal skills: communication, diplomatic skills and problem-solver
• Leadership, people management and development
• Organization and problem solving
• Commitment to INTERSOS principles