Jobs at HRD Solutions

Job Objective and Summary

• Develops and implements strategies to ensure onboarding of new customers and maintain excellent day-to-day relationships to achieve organizational goals.
• The principal objective of the role is client relationship management, business development, client acquisition, market analysis, risk monitoring and mitigation.

Responsibilities

• Initiates and develops relationships with MSMEs and others for business growth.
• Manages information flow between client and the company
• Monitors and reports on the performance of all loans, schemes and investments managed for the company against monthly/quarterly/annual plans.
• Responsible for achieving business development targets for a segment of the market
• Stays abreast of recent market trends, identifies market opportunities and develops customer relevant propositions that drive key measures such as market share, revenue, profit and brand health.
• Works with management in developing timely solutions for client requirements.
• Conducts business reviews with clients on periodic basis.
• Contacts and follows-up on prospects for new opportunities.
• Addresses customer issues/concerns in accurate and timely manner.
• Provides business advice and consultancy to clients in an effective manner.
• Maintains strong knowledge of company’s products, pricing, policies etc., so as to educate clients on benefits
• Identifies present and future business development opportunities with new and existing clients.
• Maintains security and confidentiality of client information.

Key Performance Indicators

• Contribution to company’s’ PBT
• Non-Performing Loan Ratio
• Volume of new loans disbursed to clients
• Number of new clients onboarded/disbursed to
• Total number of clients disbursed to within the year
• Number of jobs created
• Gender Empowerment (percentage of total MSMEs impacted that are female-owned)
• Youth Empowerment (percentage of total MSMEs impacted that are owned by Youth - aged 40 years and below)
• Number of errors detected on the Activity Reports to Management
• Promptness in submitting acceptable monthly report
• Rate of non-compliance with operational guidelines observed by auditors/verifiers
• Number of complaints from clients
• Number of administrative lapses observed
• Quality of reports produced.

Qualifications

• An OND, HND, Bachelor’s Degree with up to 2 years’ experience working with an MFB on Lagos Island.

Competencies:

• Good working knowledge of financial procedures and applications
• Understanding of lending practice and related policy issues, their implications and applications
• Knowledge of credit administration, operations and management
• Knowledge of risk management.

Technical Competencies:

• Meeting Facilitation skills
• Application of P/C productivity tools such as Microsoft Word, Excel, PowerPoint etc.
• Excellent written and oral communications Skills
• Excellent organisational and Coordination skills
• Expertise in credit administration/ supervision
• Excellent analytical skills
• Expertise in credit analysis and appraisal
• Expertise in loans administration / account management.

Behavioural competencies:

• Teamwork
• Motivation
• Results Orientation
• Interpersonal relationship Ability
• Action planning
• Creativity/Innovation
• Responsiveness
• Excellent Administrative ability.

Benefits

• Salary: N120,000 Monthly.
• HMO
• Pension.

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Requirement

• Previous experience as a POS Merchant sales officer

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Qualifications

• Candidates should possess a B.Sc in Biological Sciences from a reputable institution
• 1-2 years of marketing experience in Marketing Medical products or services.
• Preferably female.