Jobs at Hotel Capitol

Job ID: 25096759

Job Summary

• Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point of sale systems.
• Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High School Diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

go to method of application »

Responsibilities

• Greet guests as they arrive and ensure they feel welcome.
• Checking guests in and out efficiently and accurately, following hotel procedures.
• Handling guest inquiries and providing accurate information about the hotel’s facilities, services, and local attractions.
• Processing reservations by phone, email, or in person and ensuring all reservations are accurately recorded.
• Handling cash and credit card transactions accurately and efficiently, maintaining a balanced cash register.
• Resolving guest complaints and concerns promptly and effectively, escalating to management when necessary.
• Maintaining an orderly front desk area and lobby, ensuring cleanliness and organization at all times.
• Collaborating with other hotel departments to ensure guests’ needs are met and special requests are handled appropriately.
• Keeping up-to-date with hotel policies, procedures, and promotions.

Skills and Qualifications

• Interested candidates should possess an HND / Bachelor's Degree with 2 years of experience.
• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work effectively as part of a team as well as independently.
• Proficiency in computer systems such as MS Office, hotel management software and POS systems.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Flexibility to work various shifts, including weekends and holidays.
• Candidates should reside within Ojodu, Akute, Ogba, Iyana Ipaja, Ketu

go to method of application »

Job Overview

• We are seeking an enthusiastic and competent Graduate Trainee to join our Hospitality Networks.
• As a Graduate Trainee, you will be responsible for supporting the Supervisors, Management and other team members.
• You will also be responsible for supervising the hotel operations

Responsibilities

• Supervising and monitoring the staff members.
• Helping Managers in completing day-to-day activities.
• Writing and analyzing the daily report.
• Understanding the company’s policies and protocols.
• Participating in training, workshops, and meetings.
• Performing administrative duties as and when required.
• Planning the work output with the Manager for the organization.
• Implementing new policies along with the Management
• Adhering to guidelines for writing formal training programs.
• Providing support to various departments of the organization.
• Maintaining a positive working environment for the employees.
• Complying with the company’s rules and regulations.

Requirements

• Ideally, you should hold a First Degree whether BSc, BEd, HND in any field and you should have completed NYSC.
• Candidates should reside within Ojodu, Ogba, Agege, Ikeja, Ketu axis.
• Candidates must have a good attitude
• No experience required
• Candidates should be available to resume immediately
• Excellent verbal and written communication skills.
• Good interpersonal and organizational skills.
• Ability to manage and handle multiple tasks.
• Strong work ethics.

go to method of application »

Job Description

• We are looking for hardworking Housekeepers who can attend to our facility with attention to detail and integrity.
• The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation.

Essential Duties and Responsibilities

• Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing.
• Ensure all rooms are cared for and inspected according to standards.
• Protect equipment and make sure there are no inadequacies.
• Notify superiors of any damages, deficits, and disturbances.
• Deal with reasonable complaints/requests with professionalism and patience.
• Check stocking levels of all consumables and replace them as required.

Requirements

• Candidates should possess an SSCE / GCE / NECO qualification.
• Candidates should reside within Ojodu, Ogba, Agege, Iyana Ipaja and Ikeja axis.

go to method of application »

Job Description

• Inspect and patrol premises regularly.
• Monitor property entrance.
• Authorize entrance of people and vehicles.
• Report any suspicious behaviors and happenings.
• Secure all exits, doors, and windows.
• Respond to alarms and react in a timely manner.
• Provide assistance to people in need.
• Help guests to park cars properly.

Requirements

• Candidates should possess an SSCE qualification with 2+ years relevant work experience.
• Candidates should reside within Ojodu, Ikeja, Agege, Ogba axis.