Jobs at Ginos Ventures Limited

Job Summary

• The customer experience officer is the first point of contact. S/he is responsible for attending to customers’ enquiries and creating awareness of available products to customers through a variety of means, such as online chats, email, or phone calls.
• S/he is responsible for attending to feedback, complaints and redirects them to the appropriate team or department or may take other steps with the goal of achieving customer satisfaction.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Draft correspondence such as emails and letters.
• Answer phone calls, emails and take messages.
• Processing orders, forms, applications, and requests.
• Responsible for logistics and ensuring that dispatched orders get delivered.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Developing feedback surveys
• Thinking of ways to show appreciation to loyal clients
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Possess a minimum of B.Sc qualification
• 5+years’ experience in a similar role
• Must be mature and smart
• Must be familiar with Commercial phone systems, Customer relationship management software and Microsoft Office Suite (Word, Outlook, and PowerPoint).
• Must have great ability to multi-task.
• Must be very fluent in English with excellent communication skills.
• Attention to details and strong conflict management skill
• Must have good critical thinking, problem-solving, time management and record management skills

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Job Summary

The Procurement Manager will lead the planning, sourcing, negotiation, and management of all procurement activities, ensuring timely delivery of high-quality goods and services, driving cost efficiencies, and maintaining supplier relationships in line with healthcare regulations and global best practices.

Key Responsibilities

• Develop and implement procurement strategies, policies, and standard operating procedures that align with healthcare best practices.
• Lead the end-to-end procurement process including vendor identification, evaluation, tendering, negotiation, and contract management.
• Ensure procurement activities comply with Nigerian regulations and international healthcare procurement standards.
• Monitor supplier performance and maintain effective vendor relationships to ensure consistent quality and timely delivery.
• Manage inventory levels in collaboration with store staff to prevent stockouts or overstocking.
• Establish transparent procurement records and reporting systems for audits and accountability.
• Conduct regular market analysis to benchmark prices and identify reliable suppliers.
• Implement cost-saving initiatives without compromising quality or patient safety.
• Lead procurement audits and risk assessments, ensuring compliance and process improvements.
• Train and mentor procurement staff to strengthen departmental capacity.

Qualifications

• Bachelor’s Degree in Procurement, Supply Chain Management, Business Administration, or related field.
• Professional certification in procurement or supply chain (CIPS, CPSM, ISM, or equivalent) preferred.
• Minimum of 5–7 years’ progressive procurement experience, including at least 3 years in a managerial or supervisory role.
• Strong knowledge of healthcare procurement practices, vendor management, and international supply chain standards
• Experience in healthcare, pharmaceuticals, or large-scale service organizations highly desirable.
• Proven track record in vendor negotiations, contract management, and supply chain efficiency.

Core Competencies & Skills:

• Strong negotiation, analytical, and financial acumen.
• Ability to source product locally and internationally.
• Excellent vendor management and project management skills.
• High ethical standards and commitment to transparent procurement practices.
• Proficiency in procurement systems, vendor software, and Microsoft Office tools.
• Strong interpersonal and leadership skills.
• Ability to build consensus and foster collaboration across departments.