Jobs at eRecruiter Nigeria

Job Responsibilities

• Defining and implementing a strategic IT plan that links business goals to IT goals.
• Collaborating with cross-functional teams to integrate tech strategies with overall organizational design and process enhancement.
• Designing and managing the infrastructure on which these applications ride (Acquiring and maintaining technology infrastructure).
• Risk management – anticipate technological risks and develop plans/initiatives to mitigate it by operationalizing the IT response to mitigating these operational risks (Assessment & Management of IT risk).
• Developing an IT continuity framework (to ensure continuation of services).
• Establishing metrics for system performance and making decisions based on data-driven insights to inform the operation’s roadmap.

Requirements

• A bachelor’s or master’s degree in computer science, Engineering, or related technical field.
• A minimum of 7 years’ relevant experience as an Information Technology Professional.
• Experience in a Finance organization with experience in core banking application is an advantage.
• Expertise in .Net, Azure, AWS with a proven track record of leading innovative tech solutions.
• Extensive knowledge of backend languages (C#, JavaScript, Python, Java)
• Excellent MS Excel and Power BI skills
• Demonstrable success in driving a company's digitalization vision and ensuring its alignment with business goals.
• Strong leadership skills with experience mentoring and nurturing talent in a diverse and dynamic tech team.
• Familiarity with cybersecurity trends in fintech, with a history of maintaining robust and secure platforms.
• Exceptional communication skills, able to articulate complex technical information to stakeholders and clients.

go to method of application »

Position Overview:

• The AV System Designer is responsible for the post-sales engineering, design, and documentation of advanced audiovisual (AV) and automation systems tailored to residential and workplace environments. This role requires a blend of technical expertise, aesthetic sensibility, and up-to-date industry knowledge. The ideal candidate is not only an expert in AV and automation systems but also passionate about knowledge sharing, delivering impactful training sessions and support to System Integrators and industry partners.
• This position involves collaborating with clients and partners to assess needs and develop customized AV solutions, while ensuring quality control and experience assurance from design to implementation.

Core Responsibilities:

• Design & Engineering

Create detailed engineering documentation, including:

•   First-fix rough-in layouts
•   Schematic drawings
•   Rack elevations
•   Acoustic construction drawings
•   Lighting control schematics
•   Device placement and integration details
• Ensure all designs meet both functional and aesthetic requirements for residential and workspace environments.
• Translate project scopes and client needs into actionable designs, in collaboration with clients and project managers.
• Utilize tools such as AutoCAD or Revit to generate precise schematics and 3D renderings.

Training & Enablement

• Design and deliver Pre-sales and Post-sales AV Experience Design Training sessions for System Integrators and industry partners.
• Develop high-quality training presentations and resources that communicate integration best practices and emerging technologies.
• Provide continuous support and guidance to System Integrators to ensure high standards of execution on every project.

Project Oversight & Collaboration

• Oversee on-site implementation of designs, ensuring alignment with specifications and industry standards.
• Work closely with the engineering team to facilitate the accurate execution of technical drawings.
• Engage with industry partners to analyze client needs and recommend bespoke AV and automation solutions.
• Support sales efforts by creating and delivering dynamic, technically-informed AV experience presentations.

Innovation & Standards

• Create advanced AV system concepts including acoustic treatments, 3D visuals, and immersive design renders.
• Develop architectural lighting designs, scope of work documentation, equipment BoMs, quotations, and lighting control schedules.
• Stay up-to-date with the latest trends in AV technology, maintaining certifications in the AVIXA design track or equivalent.

Key Performance Indicators (KPIs)

• Design Quality: Accuracy, completeness, and aesthetic alignment of engineering design documentation.
• Training Impact: Effectiveness of training sessions, measured by participant feedback and performance outcomes.
• Implementation Success: High fidelity between design documentation and executed installations.
• Client Satisfaction: Positive client feedback on system performance, usability, and design quality.

Requirements & Qualifications

• Degree in Engineering, AV Technology, Architecture, or related field (or equivalent experience).
• Strong background in AV system design, especially within residential and workspace environments.
• Experience working with AutoCAD, Revit, or similar design software.
• Solid understanding of lighting, acoustics, and system integration best practices.
• Demonstrated experience designing and delivering training programs.
• Active AVIXA certification (CTS-D or equivalent) preferred.
• Strong communication and presentation skills.
• Creative, detail-oriented, and committed to continuous learning.

go to method of application »

Role Summary 

• The AV System Integrator specializes in crafting bespoke audiovisual solutions by integrating complex AV systems into diverse residential, commercial, or experiential environments. This role combines technical expertise, creative design, and project management skills to deliver seamless, user-friendly audiovisual experiences. The ideal candidate aligns with CEDIA and AVIXA professional standards, ensuring every integration is executed with precision, performance, and attention to user experience.

Project Execution & Oversight 

•   Lead AV integration from project inception through rough-in, trim, and finish stages. 
•   Ensure alignment with project requirements and compliance with CEDIA/AVIXA standards.

Technical Supervision & Support 

•   Guide AV System Installers through system installation, configuration, and integration. 
•   Collaborate with AV system designers to resolve on-site challenges and update red-line drawings to reflect actual conditions.

Quality Assurance & System Performance 

•   Conduct testing, calibration, and commissioning to validate system performance. 
•   Apply industry-recognized calibration techniques to ensure optimal audiovisual output.

Client Interaction & Documentation 

•   Serve as the on-site technical lead, working with project managers and clients to ensure satisfaction. 
•   Deliver comprehensive system documentation and user manuals in accordance with CEDIA guidelines. 
•   Provide client training focused on ease of use and system maintenance.

Knowledge Management 

•   Create and publish technical documentation, including installation guides, programming resources, and user instructions.
• Standards Compliance & Best Practices 
•   Ensure adherence to AVIXA and CEDIA installation standards. 
•   Continuously stay informed about emerging AV technologies and best practices to enhance integration quality.
• Performance KPIs

System Performance:

•   Successful calibration and commissioning to meet AVIXA/CEDIA audiovisual quality standards.

Client Education: 

•   Delivery of effective, easy-to-understand client training sessions.

Timely Project Completion: 

•   Consistent on-schedule execution of AV installation milestones.

Industry Standards Compliance: 

•   Full adherence to AVIXA and CEDIA technical and procedural guidelines.

Client Satisfaction:

•   Positive client feedback on system performance, usability, and integration experience.

Qualifications

• Technical degree or equivalent experience in AV system design and integration. 
• Active CTS (Certified Technology Specialist) certification from AVIXA or relevant CEDIA certifications. 
• Demonstrated success in delivering high-quality AV system installations.

Professional Development Requirements

• Ongoing pursuit of professional certification and training in AV technologies. 
• Regular participation in industry workshops, seminars, and technical courses to stay current with trends and standards.

Desirable Skills

• In-depth knowledge of audiovisual systems, electronics, and networking. 
• Proficiency in CAD software for developing system schematics and room layouts. 
• Strong communication skills to facilitate effective collaboration and client engagement. 

go to method of application »

Role Summary

• The Customer Experience Officer plays a pivotal role in ensuring client satisfaction and long-term loyalty through exceptional service and immersive, memorable interactions. This role goes beyond traditional relationship management to include crafting engaging sensory experiences across all customer touchpoints—physical, digital, and experiential. The ideal candidate is proactive, creative, and an excellent communicator with a passion for elevating the customer journey.

Key Responsibilities:

Client Relationship Management

•   Develop and maintain strong, long-term relationships with clients to ensure satisfaction and retention. 
•   Conduct regular customer health checks and satisfaction surveys to identify improvement areas.

Onboarding & Support

•   Oversee the onboarding process for new clients, ensuring a smooth transition and complete understanding of systems and services. 
•   Collaborate with technical teams to resolve client concerns quickly and efficiently.

Customer Advocacy 

•   Serve as the voice of the customer, providing feedback and insights to influence product and service enhancements. 
•   Proactively engage clients to encourage referrals and promote brand advocacy.

Experience Design & Management 

•   Implement strategies that enhance the sensory appeal of all customer interactions. 
•   Manage the ambiance and presentation of physical experience spaces to align with brand values. 
•   Ensure all digital touchpoints (website, phone, email, and social media) deliver a seamless and sensory-rich experience.

Collaboration & Strategy Execution 

•   Work closely with marketing, sales, and technical teams to ensure a consistent and engaging customer journey. 
•   Prepare and present reports on customer engagement, satisfaction metrics, and experience effectiveness.

Sales Enablement & Upselling

•   Identify upselling and cross-selling opportunities that meet client needs. 
•   Recommend service plans and solutions that increase client success and satisfaction. 
•   Monitor customer health metrics and strategize on maximizing Customer Lifetime Value (CLV).

Performance KPIs

Customer Experience Quality:

•   Delivery of high-quality, sensory-driven experiences across all channels, as evidenced by customer feedback.

Client Retention:

•   High client retention rates as a result of consistent service excellence.

Digital Engagement: 

•   Increased interaction across digital platforms through engaging and immersive content.

Customer Advocacy:

•   Growth in positive testimonials, referrals, and brand supporters.

Customer Lifetime Value (CLV):

•   Increased revenue and value generated from existing customers over time.

Qualifications

• 3 – 5 years of experience in customer service, customer experience, or client-facing roles. 
• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. 
• Background in Engineering, IT, or related technical fields is an added advantage. 
• Proven experience in the technology or hospitality industry, especially in roles focused on customer experience and engagement.

Additional Skills & Competencies

• Creative thinker with a strong vision for designing immersive and impactful experiences. 
• Excellent communication and interpersonal skills with the ability to engage diverse stakeholders. 
• Strong project management capabilities with experience in cross-functional coordination. 
• Proficiency in digital tools and platforms for delivering seamless online experiences.

go to method of application »

Job Summary:

• The AV Project Manager will oversee the project execution and engineering operations in their region. This role encompasses leading the project management team and providing technical oversight to AV System Integrators, ensuring that projects are delivered with excellence and that innovative solutions are provided to clients.

Key Responsibilities

• Lead regional project development from conception through completion, ensuring alignment with business goals.
• Craft comprehensive project plans, including timelines, resource allocation, and budgeting.
• Communicate project objectives to team members and stakeholders effectively.
• Allocate tasks and responsibilities among Project Administrators and AV System Integrators.
• Manage project dependencies and critical paths.
• Schedule project timelines and milestones using project management tools.
• Generate progress reports, proposals, requirements documentation, and presentations.
• Address scope changes proactively, identifying potential issues and developing contingency plans.
• Implement a structured communication plan for timely updates to clients on procurement and project milestones.
• Develop and enforce regional strategies that align with the highest industry standards and practices.
• Exhibit outstanding leadership and provide mentorship to the engineering team, promoting a culture of professional excellence.
• Collaborate with supply chain management to ensure efficient procurement aligned with project schedules.
• Manage compliance with all applicable local regulations and safety standards on project sites.
• Oversee the regional budget, optimizing costs without compromising on quality or efficiency.
• Perform project post-mortems to extract lessons learned and implement improvements.
• Establish and refine project execution and management best practices.
• Mentor and guide AV System Integrators in delivering high-quality technical solutions.
• Provide Project Valuation reports to clients, articulating the value delivered at each stage of the project lifecycle.

Key Performance Indicators (KPIs)

• Timely Project Completion: Delivering projects within set timelines.
• Budget Compliance: Managing projects within allocated financial resources.
• Client Satisfaction: Achieving high satisfaction rates from service delivery.
• Technical Solution Quality: Providing top-tier engineering solutions that satisfy client needs.

Professional Development Requirements

• Commitment to ongoing personal professional development in AV and automation through regular attendance at AVIXA, CEDIA, or OEM-specific trainings.
• Responsibility for ensuring that the regional engineering team obtains and maintains necessary industry certifications, staying current with evolving technology and practices.

Desirable Skills

• Strong leadership skills with an ability to inspire and develop a high-performing engineering team.
• Deep understanding of the latest trends and technologies in the AV and automation industry.

Qualifications:

• Bachelor’s or Master’s degree in Engineering, Project Management, or related field.
• Active Project Management Certification - PMP, Prince2 or equivalent.
• Active CTS-D (Certified Technology Specialist - Design) certification from AVIXA or ESC-D from CEDIA is an added advantage.
• Proven track record in managing complex AV and automation projects or similar projects.