Jobs at Equinix Nigeria

Job Summary

• The Access Network planning Engineer (GPON) will be responsible for designing, deploying, maintaining, and troubleshooting GPON-based fibre optics networks while ensuring optimal performance and supporting technical operations.

Responsibilities

• Assist in the design, deployment, and maintenance of GPON Enterprise/SME Networks.
• Oversee implementation of GPON network projects in line with scope, design standards, and agreed timelines.
• Translate customer requirements into scalable network designs and execute deployment projects according to technical standards.
• Conduct pre- and post-deployment GPON heatmap analysis to validate coverage, capacity, and performance.
• Overall project planning, delivering, and updating on Project milestones through out project lifecycle.
• Provide technical support during implementation, migration, and post-deployment phases.
• Provide support as required on last mile connections, involving GPON and sometimes Access radios.
• Keep inventory / database of all deployed GPON links in the network.
• Provide the required support to GPON escalated issues from field support team
• Good knowledge of other Access transmission mediums.

Qualifications

• A Bachelor’s Degree or Equivalent in Electrical Engineering/Computer Science or related discipline.
• 6 - 8 years of relevant work experience.
• Ability to interpret topography, network design maps and CAD Designs.
• Strong Experience in GPON Technology and fibre optic transmission networks.
• Good oral and written communication skills.
• Good Time management skills.
• Ability to work under minimal supervision.
• May be required to travel out of station on a very short notice.
• Good understanding of ITU-T G.984 and G.987 Standards for GPON and XG-PON.
• BBF.247 GPON ONU Certification will be an added advantage.

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Job Summary

• The Managed Service NOC Engineer will be responsible for South-South backhaul and access fiber monitoring, reporting, and first level troubleshooting, using various network management applications and trouble ticketing systems to ensure optimal performance and minimal downtime.

Responsibilities

• Monitor network in the South-South providing specific updates, status and performance of all the network components
• Responding to network alerts, diagnosing and resolving incidents
• Answer all customer support related telephone calls within defined timelines
• Receive and treat all customer access requests: MCLS and ILA sites within specified timelines
• Receive and respond to call out tickets from customers within specified timelines
• Interface with internal/external customers on operational issues and related events, using the company's standard operating procedures
• Track remote hands request with tickets and ensure they are updated accurately
• Open a trouble ticket (TT) for every fault/event and ensure it is tracked up to the point of closure
• Prepare weekly/monthly customer reports on remote hand requests, call out tickets and backhaul performance events and activities as well as tracking escalations and other key performance indicators
• Maintain and ensure full compliance with all the company's NOC processes and procedures
• Ensure all customer SLAs are met
• Undertake in any other ad hoc activity as assigned by the NOC Supervisor.

Qualifications

• B.Sc Degree or HND in Engineering
• At least 5 years relevant work experience
• Strong technical, analytical, and communication skills
• Requirement for shift work to provide 24/7 support
• Problem resolution skills with a flexible approach to problem solving
• Able to use initiative to tackle a broad range of problems, while still following procedures and processes
• Ability to assess and prioritize faults and respond or escalate accordingly
• Capable of multi-tasking, good time management and prioritization of workload
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge
• Actively encourage strong working relationships with other teams
• Good technical documentation skills.