Jobs at E-Terra Technologies Limited

Job Summary

• To provide high-level administrative, secretarial, organizational and executive support to the Chief Executive Officer, ensuring effective management of the CEO's schedule, correspondence, meetings, travel arrangements and other official responsibilities.
• The Personal Assistant will serve as a key administrative link between the CEO, management, employees, business partners, clients and other external stakeholders, ensuring that the CEO's office operates efficiently, professionally and confidentially.

Key Responsibilities
Executive and administrative support:

• Manage the CEO's daily schedule, appointments and calendar.
• Coordinate meetings, conferences and official engagements.
• Prepare, review and format reports, presentations, letters and official correspondence.
• Maintain an organized filing and documentation system.
• Monitor the CEO's daily priorities and ensure timely execution of assigned tasks.

Communication and correspondence:

• Screen and manage incoming calls, emails and official communications.
• Draft professional responses, memos and official letters on behalf of the CEO.
• Liaise with senior management, employees, clients and external stakeholders.
• Ensure that important correspondence receives appropriate attention and follow-up.

Meeting coordination and management:

• Schedule management and executive meetings.
• Prepare meeting agendas and distribute relevant documents.
• Record accurate minutes of meetings where required.
• Track resolutions, action points, responsibilities and deadlines.
• Follow up with relevant departments to ensure implementation of management directives.

Travel and logistics management:

• Coordinate local and international travel arrangements.
• Arrange flight bookings, hotel reservations, transportation and itineraries.
• Process travel-related documentation and reimbursements.
• Ensure that all logistical arrangements are completed ahead of scheduled engagements.

Confidentiality and information management:

• Maintain strict confidentiality regarding company information and executive discussions.
• Handle sensitive documents and communications with discretion.
• Ensure proper custody and protection of confidential records.
• Exercise sound judgement when dealing with sensitive organisational matters.

Executive liaison and stakeholder management:

• Serve as a liaison between the CEO and internal and external stakeholders.
• Receive and direct visitors appropriately.
• Communicate management instructions to relevant departments when authorised.
• Maintain professional relationships with stakeholders and business associates.

Follow-up and task monitoring:

• Maintain a tracker of the CEO's assignments and management directives.
• Monitor pending requests and outstanding deliverables.
• Provide regular updates on the status of assigned responsibilities.
• Escalate urgent matters and potential delays appropriately.

Other responsibilities:

• Perform additional administrative and executive support duties as assigned by the CEO.
• Support special projects and management initiatives.
• Undertake other reasonable responsibilities consistent with the position.

Requirements
Educational qualifications:

• Bachelor's Degree or HND in Business Administration, Office Technology and Management, Secretarial Studies, Management, Public Administration or a related discipline.
• Professional certification in Executive Assistance, Office Administration or Management will be an added advantage.
• Relevant computer and administrative training.

Work experience:

• 5 – 8 years' experience as a Personal Assistant, Executive Assistant, Administrative Officer or in a similar role.
• Previous experience supporting a CEO, Managing Director or senior executive is highly desirable.
• Demonstrable experience in managing executive calendars, meetings, correspondence and confidential documentation.
• Experience in a corporate, technology, manufacturing or professional services environment is an advantage.

Technical skills:

• Excellent proficiency in Microsoft Word, Excel and PowerPoint.
• Strong knowledge of Microsoft Outlook and calendar management.
• Excellent report writing and business correspondence skills.
• Ability to prepare professional presentations and meeting minutes.
• Familiarity with virtual meeting platforms such as Microsoft Teams and Zoom.
• Strong document management and record-keeping abilities.

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Job purpose

• The Sales & Marketing Director will provide strategic leadership and direction for the company's sales, marketing, business development, and commercial growth initiatives.
• The successful candidate will be responsible for developing and implementing revenue-generating strategies, expanding the company's customer base, securing high-value corporate contracts, strengthening strategic partnerships, and increasing brand visibility within Nigeria and other relevant markets.
• The role requires a commercially astute leader with a strong understanding of B2B sales, enterprise relationship management, technology solutions, electronic waste management, recycling, sustainability, and the circular economy.
• The successful candidate will translate the company's business objectives into measurable commercial outcomes, establish a high-performing sales and marketing team, identify new revenue streams, and ensure sustainable growth in profitability and market share.

Key Responsibilities
Sales Strategy and Revenue Growth:

• Develop, implement, and periodically review the company's sales strategy in alignment with its overall business objectives.
• Establish annual, quarterly, and monthly sales targets, revenue projections, and growth objectives.
• Identify new business opportunities across corporate organizations, government agencies, technology companies, manufacturers, distributors, financial institutions, telecommunications companies, and other relevant sectors.
• Drive the acquisition of high-value corporate accounts and long-term commercial contracts.
• Develop and manage a structured sales pipeline, ensuring consistent lead generation, prospect qualification, proposal submission, negotiation, and contract closure.
• Establish effective sales forecasting and reporting systems to support management decision-making.
• Monitor market trends, customer demand, competitive activity, and emerging opportunities to improve the company's commercial positioning.
• Develop strategies to increase customer retention, cross-selling, upselling, and recurring revenue.
• Identify opportunities for geographical expansion, new service offerings, and market diversification.
• Take ownership of the company's overall sales performance and ensure that agreed targets are achieved.

Business Development and Strategic Partnerships:

• Identify, initiate, and negotiate strategic partnerships that support the company's commercial and operational objectives.
• Build relationships with OEMs, technology distributors, telecommunications providers, corporate organizations, government institutions, environmental agencies, and recycling stakeholders.
• Identify opportunities within corporate e-waste collection, IT asset disposition, electronics recovery, recycling, refurbishment, and related sustainability services.
• Develop strategic proposals, commercial presentations, partnership frameworks, and business cases for prospective clients and partners.
• Lead commercial negotiations for major contracts, framework agreements, service-level agreements, and strategic collaborations.
• Explore opportunities in environmental, social, and governance (ESG) programs, extended producer responsibility (EPR) initiatives, and corporate sustainability projects.
• Identify relevant public and private sector tenders, requests for proposals (RFPs), and procurement opportunities.
• Build and maintain a network of senior decision-makers, procurement executives, sustainability officers, business owners, and industry stakeholders.
• Develop a strategic account management framework for key clients and ensure consistent engagement with major accounts.
• Track partnership performance and ensure that commercial agreements deliver measurable business value.

Marketing Strategy and Brand Positioning:

• Develop and execute an integrated marketing strategy that supports sales growth, brand awareness, and market expansion.
• Position E-Terra Technologies as a credible and competitive provider of technology-related sustainability and electronic waste management solutions.
• Oversee digital marketing, corporate communications, content development, public relations, and other brand-building initiatives.
• Develop targeted marketing campaigns for different customer segments, industries, and service offerings.
• Direct the development of company profiles, service brochures, sales presentations, case studies, proposals, and other marketing materials.
• Coordinate industry events, exhibitions, conferences, stakeholder engagements, and corporate networking initiatives.
• Strengthen the company's digital presence through appropriate channels, including its website, LinkedIn, email marketing, and other relevant platforms.
• Monitor marketing campaign performance and ensure that marketing expenditure generates measurable commercial returns.
• Work with internal teams and external agencies to maintain consistent corporate messaging and brand standards.
• Conduct market research and customer surveys to understand buyer behavior, brand perception, and emerging market needs.

Market Research and Competitive Intelligence:

• Conduct regular market assessments to identify commercial opportunities, industry trends, customer needs, and emerging market segments.
• Monitor competitors' service offerings, pricing strategies, market positioning, and business development activities.
• Identify underserved markets and develop strategies to establish a competitive advantage.
• Assess the commercial potential of new services, partnerships, geographical markets, and customer segments.
• Prepare market intelligence reports and provide strategic recommendations to senior management.
• Track relevant regulatory, environmental, technological, and industry developments affecting demand for the company's services.
• Use market data and customer insights to guide product positioning, pricing, sales strategy, and marketing investments.

Customer Relationship Management and Retention:

• Develop and implement a customer relationship management strategy that promotes long-term partnerships and repeat business.
• Ensure timely follow-up on leads, proposals, quotations, customer enquiries, and contractual commitments.
• Establish systems for collecting customer feedback, monitoring satisfaction, and resolving commercial complaints.
• Maintain strong relationships with key accounts and senior client representatives.
• Develop customer retention and reactivation programs to minimize client attrition.
• Collaborate with operations and other departments to ensure that service delivery meets customer expectations.
• Review customer account performance and identify opportunities for additional services and revenue growth.
• Ensure accurate customer records, sales activities, opportunities, and communications are maintained within the company's CRM or approved reporting system.

Commercial Management, Pricing, and Profitability:

• Develop pricing strategies that balance market competitiveness, customer value, operating costs, and profitability.
• Review commercial proposals and ensure that pricing, discounts, and contract terms comply with approved company policies.
• Monitor revenue, gross margin, customer acquisition costs, marketing expenditure, and sales profitability.
• Prepare annual sales and marketing budgets and manage expenditure within approved limits.
• Evaluate the commercial viability of major opportunities before committing company resources.
• Work with Finance to monitor invoicing, outstanding receivables, payment milestones, and customer credit exposure.
• Ensure that sales agreements contain appropriate commercial terms and are reviewed by relevant internal stakeholders.
• Provide management with accurate revenue forecasts, pipeline reports, budget updates, and profitability analyses.
• Identify opportunities to improve sales productivity, reduce customer acquisition costs, and increase commercial efficiency.

Leadership and Team Development:

• Lead, supervise, and motivate the sales, marketing, and business development teams.
• Establish clear departmental objectives, individual targets, and performance expectations.
• Recruit, develop, coach, and retain high-performing commercial personnel.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Develop sales training programs covering prospecting, negotiation, presentation, account management, and closing techniques.
• Introduce performance-based accountability and appropriate incentive structures, subject to management approval.
• Promote collaboration between Sales & Marketing, Operations, Finance, Procurement, and other relevant departments.
• Ensure that team activities align with company policies, ethical standards, and approved business strategies.
• Prepare succession and talent development plans for critical commercial roles.
• Foster a results-driven culture focused on revenue generation, customer satisfaction, accountability, and continuous improvement.

Cross-Functional Collaboration and Compliance:

• Work closely with the Managing Director/CEO to align commercial activities with the company's strategic priorities.
• Collaborate with Operations to ensure that proposed sales commitments are operationally feasible.
• Work with Finance to ensure accurate forecasting, invoicing, collections monitoring, and commercial reporting.
• Coordinate with Procurement and other internal stakeholders when preparing client proposals and service delivery plans.
• Ensure that sales and marketing activities comply with applicable laws, company policies, environmental requirements, and contractual obligations.
• Support relevant environmental compliance, sustainability reporting, and responsible recycling initiatives.
• Maintain accurate records of commercial agreements, customer engagements, marketing expenditure, and sales performance.
• Prepare management reports, board presentations, and strategic recommendations as required.

Qualifications and Experience
Educational Qualifications:

• A Bachelor's Degree in Business Administration, Marketing, Economics, Management, Engineering, Environmental Management, or a related discipline.
• An MBA or Master's Degree in Business Administration, Marketing, Strategic Management, or a related field is an advantage.
• Relevant professional certifications in sales, marketing, business development, digital marketing, or strategic management are desirable.

Required Professional Experience:

• 20– 25 years of progressive professional experience in sales, marketing, commercial management, or business development.
• At least 20 years in a senior leadership or management role with demonstrable responsibility for revenue growth and team leadership.
• Proven experience developing and executing commercial strategies, securing major contracts, and managing key corporate accounts.
• Demonstrable experience in B2B sales, enterprise sales, strategic partnerships, and complex commercial negotiations.
• Experience in e-waste management, electronics recycling, technology, IT asset disposition, environmental services, sustainability, manufacturing, or a related industry is strongly preferred.
• Evidence of achieving measurable revenue growth, expanding market share, and improving profitability.

Technical and Professional Competencies:

• Strategic sales planning and execution.
• Commercial negotiations and contract management.
• Market research and competitive analysis.
• Customer relationship management and key account development.
• Digital marketing and brand positioning.
• Financial analysis, budgeting, and commercial forecasting.
• CRM systems, sales analytics, and performance reporting.
• Leadership, communication, presentation, and stakeholder management.
• Business acumen and a strong results-oriented mindset.
• Knowledge of sustainability, recycling value chains, and relevant environmental business opportunities.

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Job Purpose

• The Internal Auditor is responsible for providing independent, objective assurance and advisory services to E-Terra Technologies Limited on the effectiveness of its internal controls, risk management processes, financial and operational procedures, and compliance with applicable laws, regulations, company policies and contractual obligations.
• The role is designed to safeguard company assets, promote financial integrity, prevent and detect fraud, identify operational inefficiencies, verify the accuracy of financial and operational records, and ensure that company resources are used economically, efficiently and effectively.
• Considering E-Terra Technologies Limited's involvement in electronic waste management, recycling, material recovery and environmental sustainability, the Internal Auditor will also assess controls over inventory, electronic waste materials, recovered commodities, procurement, equipment, logistics, facility operations, regulatory obligations and related revenue streams.
• The successful candidate must demonstrate professional independence, integrity, analytical ability, sound judgement and a strong commitment to confidentiality and accountability.

Key Duties and Responsibilities
Internal Audit Planning and Execution:

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• Develop and implement a risk-based annual internal audit plan for review and approval by the appropriate authority.
• Conduct periodic audits of the company's financial, operational, administrative and commercial activities.
• Perform audit assignments in line with approved audit procedures, professional standards and established company policies.
• Review departmental processes to identify weaknesses, inefficiencies, control gaps and areas of potential financial exposure.
• Conduct walkthroughs, interviews, document reviews, sample testing and substantive verification of transactions.
• Evaluate the adequacy and effectiveness of internal controls, approval processes and segregation of duties.
• Prepare audit work papers, supporting schedules and evidence sufficient to substantiate audit findings.
• Conduct special audits, investigations and management-requested reviews when authorized.
• Ensure audit engagements are completed within approved timelines and communicate significant findings promptly.
• Maintain appropriate independence and objectivity throughout all audit assignments.

Financial Audit and Accounting Controls:

• Review financial transactions, accounting records, journals, ledgers, bank reconciliations and supporting documentation.
• Verify the accuracy, completeness, validity and appropriate authorization of payments, receipts, expenses and other financial transactions.
• Examine cash management, bank transactions, petty cash, advances, reimbursements and other disbursements.
• Review accounts payable and receivable, customer balances, supplier balances and outstanding obligations.
• Assess compliance with approved budgets, expenditure limits, delegated authorities and financial policies.
• Verify the adequacy of supporting documents for payment requests, purchase orders, invoices and expense claims.
• Review payroll controls, employee-related payments, statutory deductions and reconciliations in coordination with the responsible departments.
• Examine revenue recognition, invoicing, collections, credit notes and outstanding customer balances.
• Identify unusual transactions, duplicate payments, unsupported expenses, unexplained variances and potential financial irregularities.
• Provide practical recommendations to improve financial reporting, transaction processing and accountability.

Procurement and Vendor Management Audit:

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• Review procurement activities to ensure compliance with approved procurement policies and authorization procedures.
• Verify the existence of appropriate requisitions, quotations, purchase orders, approvals, invoices and delivery documentation.
• Assess the transparency and fairness of vendor selection and supplier engagement processes.
• Review supplier onboarding, vendor records, contract documentation and conflict-of-interest declarations where applicable.
• Compare purchase prices, quantities and specifications against approved purchase orders and delivery records.
• Identify potential procurement fraud, inflated pricing, duplicate orders, fictitious vendors, unauthorized purchases and irregular payments.
• Examine contract variations, advance payments, supplier balances and procurement exceptions.
• Review vendor performance documentation and the effectiveness of procurement controls.
• Report procurement irregularities and recommend appropriate corrective actions.

Inventory, Warehouse and Asset Management Audit:

• Conduct periodic physical verification of company assets, equipment, inventory and other accountable resources.
• Reconcile physical inventory counts with stock registers, warehouse records and accounting balances.
• Review controls over the receipt, storage, movement, transfer, processing and dispatch of materials.
• Examine records relating to electronic waste received, processed, dismantled, sorted, recovered, stored and dispatched.
• Verify quantities, weights and supporting records for incoming e-waste, recovered materials and outbound recyclable commodities.
• Review weighbridge records, delivery notes, gate passes, stock movement records and other relevant operational documentation, where applicable.
• Investigate unexplained stock discrepancies, losses, damage, unauthorized disposals and potential diversion of materials.
• Assess controls over company vehicles, machinery, IT equipment, tools and other fixed assets.
• Verify asset tagging, maintenance records, custody assignments, depreciation schedules and approved disposals.
• Recommend measures to minimize wastage, stock losses, asset misuse and operational leakage.

Revenue Assurance and Commercial Audit:

• Review the completeness and accuracy of revenue generated from the company's products, services, recovered materials and other approved business activities.
• Verify that sales and service transactions are properly authorized, documented, invoiced and recorded.
• Reconcile sales records, dispatch documentation, delivery confirmations, customer invoices and payment receipts.
• Review pricing approvals, discounts, credit notes, customer credit terms and revenue adjustments.
• Assess controls over customer collections, outstanding receivables and credit exposure.
• Identify revenue leakage, unrecorded sales, unauthorized discounts, underbilling and discrepancies between materials dispatched and amounts invoiced.
• Evaluate the reliability of commercial performance reports and supporting records.
• Recommend improvements to revenue protection, receivables  management and commercial controls.

Operational, Regulatory and Environmental Compliance Audit:

• Assess compliance with applicable Nigerian laws, regulatory requirements, contractual obligations and internal company policies relevant to the business.
• Review whether operational activities are performed in accordance with approved procedures and delegated authority.
• Examine available records relating to permits, licenses, regulatory submissions, inspection reports and statutory obligations.
• Evaluate controls over health, safety, environmental protection and operational risk in coordination with the responsible departments.
• Review documentation supporting e-waste handling, material recovery, storage, transportation and recycling processes.
• Verify that reported environmental and operational performance information is supported by reliable evidence.
• Review incident reports, corrective-action records and follow-up on identified safety or environmental non-conformities.
• Identify potential regulatory, contractual, financial and reputational risks arising from control weaknesses.
• Escalate material compliance failures to management and the appropriate governance authority.
• Avoid assuming the responsibilities of operational or compliance managers whose activities are subject to independent audit.

Fraud Prevention, Detection and Investigation:

• Evaluate fraud risks across finance, procurement, inventory, payroll, revenue, logistics and other high-risk activities.
• Review controls designed to prevent asset misappropriation, bribery, conflicts of interest, falsification of records and unauthorized transactions.
• Examine unusual transaction patterns, suspicious supporting documents, unexplained balances and reported irregularities.
• Conduct authorized preliminary reviews or investigations into suspected fraud, misconduct or financial impropriety.
• Preserve relevant evidence and maintain a documented chain of custody where formal investigations require it.
• Maintain strict confidentiality and avoid making allegations that are not supported by evidence.
• Submit factual investigation reports to the authorized management or governance body.
• Recommend improvements to preventive controls, approval processes, monitoring and reporting mechanisms.

Internal Control and  Risk Management:

• Assess the design and operating effectiveness of internal controls across all relevant departments.
• Identify control weaknesses arising from inadequate authorization, poor documentation, system access deficiencies or lack of segregation of duties.
• Evaluate departmental risk registers and the adequacy of controls addressing identified risks.
• Review the implementation and effectiveness of financial and operational policies.
• Recommend corrective and preventive measures with clearly defined responsibilities and completion deadlines.
• Assess whether management's controls are proportionate to the company's business risks and operational complexity.
• Monitor recurring audit findings and identify root causes of persistent non-compliance.
• Support the development of a strong internal control culture throughout the organization.

Audit Reporting and Corrective-Action Monitoring:

• Prepare clear, factual and evidence-based audit reports detailing the scope, objectives, findings, risk implications and recommendations.
• Classify findings according to the company's approved risk-rating framework.
• Communicate significant or urgent issues to the appropriate authority without waiting for the final audit report where necessary.
• Agree action plans and realistic implementation deadlines with responsible departmental managers.
• Maintain an audit issue register recording finding, risk ratings, responsible persons, agreed actions and status.
• Conduct follow-up reviews to verify whether corrective actions have been implemented effectively.
• Validate evidence submitted by departments before closing audit findings.
• Submit monthly, quarterly or annual audit reports to management or the designated governance body.
• Highlight unresolved high-risk findings, overdue corrective actions and recurring control deficiencies.
• Track measurable improvements arising from audit recommendations.

Governance, Ethics and Professional Development:

• Uphold independence, objectivity, integrity, confidentiality and professional competence.
• Comply with applicable professional internal auditing standards and the company's approved audit charter.
• Avoid auditing activities for which the auditor has direct operational responsibility or an unmanaged conflict of interest.
• Maintain proper custody of audit working papers and confidential documents.
• Keep abreast of changes in  accounting practices, audit methodologies, Nigerian regulatory requirements and relevant industry risks.
• Provide objective advice on improving controls without assuming management's responsibility for implementing them.
• Perform other reasonable audit-related duties assigned by the authorized reporting authority.

Educational Qualifications and Professional Requirements

• Minimum Academic Qualification: Bachelor’s Degree or HND in Accounting, Finance, Auditing, Business Administration, Economics, or any other relevant discipline from a recognised institution.
• Professional Certification: Membership or qualification with a recognised professional accounting or auditing body, such as ICAN, ACCA, ANAN, or the Institute of Internal Auditors (IIA), will be a strong advantage. Candidates pursuing relevant professional certifications may also be considered.
• Relevant Experience: Minimum of 3–5 years of relevant experience in internal auditing, external auditing,  risk management, financial control, compliance, or a related field. Experience in manufacturing, recycling, waste management, logistics, or other operationally intensive industries will be an added advantage.
• Technical Knowledge: Good understanding of internal control systems, financial reporting, risk assessment, audit procedures, regulatory compliance, fraud prevention, and corporate governance.
• Industry Knowledge: Familiarity with inventory management, procurement processes, asset verification, operational controls, environmental compliance, and waste management procedures will be beneficial, considering E-Terra Technologies Limited’s e-waste management and recycling operations.
• Computer Proficiency: Proficiency in Microsoft Excel, Word, and other relevant accounting, audit, data analysis, or enterprise resource planning (ERP) software.
• Professional Development: Willingness to participate in continuous professional development and remain updated on applicable accounting standards, tax regulations, statutory requirements, audit practices, and relevant environmental and operational regulations.

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Job purpose

• The Podcaster / Communications Officer will be responsible for developing, producing and managing E-Terra Technologies Limited's podcast and broader corporate communications activities to strengthen the company's brand visibility, stakeholder engagement, public image and market positioning within the electronic waste (e-waste) management, recycling, sustainability and environmental technology sectors.
• The successful candidate will combine strong communication and storytelling skills with practical expertise in podcast production, digital content creation, media relations and corporate messaging.
• The role will involve translating complex technical and environmental topics into engaging content that educates the public, attracts business opportunities, promotes responsible electronic waste management and positions E-Terra as a credible voice in the circular economy.
• The role holder will work closely with Management, Operations, Sales and Marketing, Human Resources and other relevant departments to ensure that all communications align with the company's strategic objectives, brand identity and approved communication policies.

Key duties and responsibilities
Podcast strategy and production:

• Develop and implement a podcast strategy aligned with E-Terra's corporate communications, marketing and sustainability objectives.
• Propose podcast themes, episode formats, editorial calendars and content series relevant to e-waste management, recycling, environmental sustainability, technology and the circular economy.
• Research, script, host, record, edit and publish podcast episodes in audio and video formats, as required.
• Identify and coordinate credible guests, including industry experts, environmental professionals, corporate executives, technology companies, regulators, sustainability advocates and other relevant stakeholders.
• Prepare interview questions, episode briefs, introductions, transitions, conclusions and supporting research materials.
• Manage recording sessions, production schedules, audio quality, lighting, equipment and post-production activities.
• Produce short-form clips, trailers, teasers, highlights and promotional materials from each episode for digital distribution.
• Maintain a consistent publishing schedule and ensure that all episodes meet approved editorial and quality standards.
• Monitor audience feedback, episode performance and emerging topics to continuously improve content relevance and engagement.

Corporate communications and brand management:

• Develop, review and distribute corporate communications, including announcements, newsletters, internal updates, press releases, speeches, statements and official correspondence as assigned.
• Maintain consistency in E-Terra's tone of voice, corporate identity, messaging and public communications.
• Communicate the company's activities, achievements, services, partnerships, sustainability initiatives and milestones to relevant audiences.
• Support the preparation of corporate profiles, company presentations, brochures, capability statements and other communication materials.
• Translate technical information from the company's operations into accurate, accessible and engaging content for non-technical audiences.
• Ensure that all external communications are factually accurate, professionally presented and appropriately approved before publication.
• Support Management in communicating strategic initiatives, organizational developments and approved corporate messages.

Digital communications and social media management:

• Plan, create and publish content across approved platforms, including LinkedIn, YouTube, Instagram, Facebook and other relevant channels.
• Develop monthly content calendars that integrate podcast episodes, corporate news, educational campaigns, project updates and sustainability awareness.
• Write engaging captions, headlines, video descriptions, articles and calls to action that support brand awareness and audience interaction.
• Optimize podcast titles, descriptions, keywords, thumbnails and video content for discoverability.
• Coordinate the repurposing of long-form podcast content into short videos, quote cards, infographics, articles and other digital assets.
• Monitor comments, messages, audience reactions and relevant online conversations, escalating sensitive issues to Management.
• Track audience growth, engagement, reach, watch time, listening time, click-through rates and other relevant performance indicators.
• Maintain an organized digital archive of published content and source materials.

Public relations and media engagement:

• Support media relations by identifying relevant journalists, publications, broadcasters, industry platforms and communications partners.
• Draft press releases, media pitches, interview briefs, media statements and background notes for approval.
• Coordinate media interviews, podcast guest appearances, event coverage and other public-facing engagements.
• Build professional relationships with industry associations, sustainability organisations, technology stakeholders and relevant media contacts.
• Monitor public discussion and media coverage relating to E-Terra, e-waste management, recycling and environmental sustainability.
• Prepare media coverage summaries and report relevant reputational opportunities or concerns to Management.
• Support crisis and reputational  communications in accordance with approved company procedures.

Sustainability education and thought leadership:

• Develop educational content that promotes responsible electronic waste disposal, recycling, resource recovery and environmental protection.
•  Communicate the environmental, social and economic implications of improper e-waste handling.
• Highlight E-Terra's approved sustainability initiatives, operational capabilities, achievements and contributions to the circular economy.
• Research relevant industry trends, policies, innovations and developments to inform editorial planning.
• Collaborate with technical and operational teams to verify claims and ensure that published information reflects actual company practices.
• Develop thought-leadership articles, opinion pieces, interviews and educational campaigns that position E-Terra as an informed industry participant.
• Support awareness campaigns, community engagement initiatives and approved corporate social responsibility activities.

Internal communications and stakeholder engagement:

• Assist in developing internal newsletters, staff announcements, management messages and other approved employee communications.
• Work with relevant departments to gather accurate information about projects, milestones, staff initiatives and company activities.
• Support employee engagement through storytelling, interviews, internal campaigns and approved multimedia content.
• Maintain professional relationships with internal and external stakeholders.
• Ensure sensitive company information is handled confidentially and shared only with authorized persons.
• Obtain the necessary approvals before publishing content involving employees, clients, partners, facilities or confidential business activities.

Content analytics, reporting and administration:

• Prepare monthly communications and  podcast performance reports for Management.
• Maintain a content production tracker covering topics, scripts, guests, recording dates, approvals, publication dates and performance results.
• Track expenditure on production, advertising, equipment, freelancers and other approved communications activities.
• Evaluate content performance against agreed targets and recommend improvements.
• Maintain organized records of media contacts, guest releases, content assets, approvals and publication links.
• Ensure the proper use, maintenance and security of company-owned recording equipment and communication resources.
• Perform other related communications, content production and brand support duties as assigned by Management.

Qualifications and experience
The ideal candidate should possess the following:

• A Bachelor's Degree or HND in Mass Communication, Journalism, Public Relations, Marketing, Media Production, English, Communications or a related discipline.
• Typically, 5-8 years of relevant experience in podcasting, broadcasting, corporate communications, journalism, digital media or content production.
• Demonstrable experience in audio/video recording, editing, scripting, interviewing and content publishing.
• Experience managing social media platforms, editorial calendars and digital performance analytics.
• Strong written and spoken English, with excellent presentation and interpersonal communication skills.
• A portfolio of published podcast episodes, videos, campaigns, articles or other relevant work.
• Experience in e-waste management, recycling, sustainability, environmental services or technology communications will be an added advantage.

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Job Purpose

• The Front Desk / Customer Service Officer serves as the first point of contact for visitors, clients, business partners, vendors, employees and other stakeholders of E-Terra Technologies Limited.
• The successful candidate will be responsible for creating a professional and welcoming reception experience, managing enquiries and communication channels, coordinating visitor access, and providing effective administrative and customer service support.
• Given E-Terra Technologies Limited's focus on electronic waste management, recycling, resource recovery and environmental sustainability, the officer is also expected to communicate approved company information accurately, direct technical and operational enquiries to the appropriate departments, and uphold the company's professional image and commitment to service excellence.

Key Duties and Responsibilities
Front Desk and Reception Management:

• Welcome and attend to all visitors, clients, consultants, vendors and business associates courteously and professionally.
• Maintain a neat, organized and presentable reception area at all times.
• Identify visitors, establish the purpose of their visits and notify the appropriate employees or departments.
• Maintain an accurate visitor register, including visitor details, purpose of visit, arrival time, person visited and departure time, in accordance with company policy.
• Coordinate appointments, meeting schedules and visitor waiting arrangements.
• Ensure visitors comply with established access-control, identification and health and safety procedures.
• Notify the appropriate personnel of scheduled visitors and follow up where necessary.
• Prevent unauthorized access to restricted office areas by following approved security procedures.
• Ensure that visitors to operational facilities or recycling sites are referred to the appropriate authorized personnel and comply with applicable site safety requirements.

Customer Service and Enquiry Management:

• Respond promptly, courteously and accurately to customer enquiries received in person, by telephone, email and other approved communication channels.
• Provide approved information about the company's services, operations, business processes and contact channels.
• Attend to enquiries relating to electronic waste collection, recycling services, material recovery and other company offerings, referring technical or commercial matters to the relevant teams.
• Record customer complaints, requests, feedback and service concerns in the designated register or customer relationship management system.
• Acknowledge complaints promptly and ensure they are escalated to the appropriate department for resolution.
• Monitor outstanding enquiries and follow up with the responsible teams to ensure timely responses.
• Maintain a customer-focused attitude and demonstrate patience, empathy, professionalism and confidentiality in all interactions.
• Identify recurring customer concerns and recommend practical improvements to service delivery.
• Ensure that no customer is given unauthorized commitments, unapproved pricing information or inaccurate representations of company policy.

Telephone, Email and Communication Management:

• Manage incoming telephone calls and direct them to the appropriate employees or departments.
• Answer calls professionally using the company's approved telephone etiquette.
• Take accurate messages where the intended recipient is unavailable and ensure prompt delivery.
• Monitor the official reception email inbox and respond to routine enquiries within approved service timelines.
• Forward technical, operational, financial, procurement, human resources and commercial enquiries to the appropriate departments.
• Maintain accurate records of calls, enquiries, messages and follow-up actions where required.
• Ensure all official communications are clear, professional and consistent with company standards.
• Handle sensitive communications discreetly and avoid disclosing confidential company or employee information to unauthorized persons.

Administrative and Clerical Support:

• Receive, record, sort and distribute incoming correspondence, parcels and official documents.
• Maintain an outgoing correspondence register and arrange dispatch of documents where required.
• Assist with photocopying, scanning, printing, filing and document organization.
• Support meeting arrangements, including scheduling, preparing the reception or meeting area and notifying participants.
• Maintain an organized filing system for visitor records, customer enquiries, correspondence and other assigned documents.
• Monitor basic reception supplies, stationery and office consumables and notify the supervisor when replenishment is required.
• Assist the HR and Administration Department with assigned administrative duties.
• Prepare daily, weekly or monthly reception and  customer service reports as required.

Customer Relationship and Stakeholder Engagement:

• Maintain positive working relationships with  customers, vendors, regulators, business partners and other stakeholders.
• Represent E-Terra Technologies Limited professionally in all customer-facing interactions.
• Support customer retention by ensuring enquiries are handled efficiently and customers receive appropriate guidance.
• Direct prospective customers and business development enquiries to the Sales and Marketing Department.
• Maintain accurate customer contact and enquiry records in accordance with company procedures.
• Gather customer feedback and communicate service improvement opportunities to  management.
• Assist with coordinating stakeholder visits, business meetings and other approved engagements.

Health, Safety, Security and Environmental Compliance:

• Comply with all company policies, procedures, workplace rules and applicable regulations.
• Maintain awareness of emergency exits, evacuation procedures, first-aid arrangements and emergency contacts.
• Report suspicious activities, security breaches, accidents, hazards and unsafe conditions immediately to the appropriate authority.
• Ensure visitors are directed to designated waiting areas and do not enter operational areas without authorization.
• Support the company's environmental sustainability objectives by encouraging responsible use of office resources and proper waste segregation in accordance with company procedures.
• Follow applicable data protection, privacy and records-management requirements when handling customer and visitor information.

Reporting and Performance Improvement:

• Maintain accurate and up-to-date records of visitors, telephone calls, enquiries, complaints and outstanding requests.
• Submit periodic reports to the designated supervisor within established deadlines.
• Track unresolved customer complaints and follow up with the relevant departments until closure or formal handover.
• Identify recurring administrative and customer service challenges and propose corrective measures.
• Participate in performance reviews, staff training and customer service improvement initiatives.
• Perform other reasonable duties assigned by management that are consistent with the role.

Educational Qualifications and Professional Requirements

• Candidates must possess a minimum of an OND, HND, or Bachelor’s Degree in Business Administration, Mass Communication, Public Relations, Office Technology and Management, Hospitality Management, or any other relevant discipline from a recognised institution.
• A professional certification or training in Customer Service Management, Front Desk Operations, Customer Relationship Management (CRM), Office Administration, or Business Communication will be an added advantage.
• The ideal candidate must demonstrate excellent verbal and written communication skills, strong interpersonal abilities, professional telephone etiquette, proficiency in Microsoft Office applications, and the ability to manage visitors, handle enquiries, maintain records, and provide efficient administrative support.
• Relevant Experience: A minimum of 5 – 8 years of experience in a front desk, reception, customer service, or administrative support role is preferred. Candidates must be organised, courteous, presentable, customer-focused, and capable of handling multiple tasks professionally while maintaining confidentiality and a positive corporate image.

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Job Summary

• We are seeking a competent, analytical, and results-driven Procurement Officer to manage the organization’s procurement activities, supplier relationships, purchasing processes, and cost-control initiatives.
• The successful candidate will be responsible for sourcing quality goods and services at competitive prices, ensuring timely delivery of procured items, maintaining accurate procurement records, and implementing transparent procurement procedures in line with the company’s policies and operational requirements.
• The role requires a professional with strong negotiation skills, sound commercial judgement, excellent record-keeping abilities, and a proven track record of managing procurement processes efficiently.
• Experience in technology, manufacturing, recycling, electronic-waste management, or other industrial environments will be an added advantage.

Key Responsibilities
Procurement Planning and Execution:

• Develop and implement procurement plans in line with departmental budgets and operational requirements.
• Receive, review, and process purchase requisitions from relevant departments.
• Ensure that all procurement requests are properly authorized before commitments are made to suppliers.
• Prepare and issue requests for quotations (RFQs), requests for proposals (RFPs), purchase orders, and other relevant procurement documents.
• Ensure that goods and services are procured in the right quantities, at the right quality, at competitive prices, and within agreed timelines.
• Maintain a procurement schedule to monitor pending requests, deliveries, and outstanding orders.
• Coordinate urgent procurement requirements while maintaining established approval and control procedures.

Supplier Sourcing and Relationship Management:

• Identify, evaluate, and maintain a database of qualified suppliers, vendors, and service providers.
• Obtain and compare quotations from multiple vendors to ensure value for money.
• Conduct supplier due diligence, including verification of business credentials, pricing, delivery capacity, product quality, and applicable regulatory documentation.
• Negotiate competitive prices, payment terms, delivery timelines, warranties, and service-level agreements.
• Conduct periodic supplier performance assessments and recommend the retention, development, or replacement of underperforming vendors.
• Maintain professional relationships with suppliers while ensuring transparency, fairness, and avoidance of conflicts of interest.

Cost Control and Budget Management:

• Monitor procurement expenditure against approved departmental budgets.
• Identify cost-saving opportunities through supplier negotiations, bulk purchasing, alternative sourcing, and improved purchasing processes.
• Analyze price trends and recommend cost-effective alternatives without compromising quality or operational requirements.
• Prepare cost comparisons and procurement justifications for management approval.
• Monitor variations between budgeted and actual procurement expenditure.
• Ensure that all purchasing decisions are commercially sound and support the organization’s financial objectives.

Inventory and Materials Management:

• Liaise with Stores, Operations, Finance, and other relevant departments to determine stock requirements and replenishment schedules.
• Monitor inventory levels to minimize stockouts, excessive inventory, wastage, and unnecessary purchases.
• Ensure that deliveries are properly documented, inspected, and reconciled against approved purchase orders and delivery notes.
• Coordinate the timely replacement of defective, damaged, or non-conforming items.
• Support periodic stock counts and investigate discrepancies between physical inventory and recorded balances.
• Maintain appropriate records for the movement, receipt, and issuance of procured materials.

Procurement for E-Waste and Recycling Operations:

• Support the sourcing and procurement of operational equipment, recycling machinery, spare parts, tools, personal protective equipment (PPE), consumables, and maintenance services.
• Where assigned, coordinate the sourcing of electronic-waste feedstock, used electrical and electronic equipment, and recyclable materials from approved suppliers.
• Verify supplier documentation and ensure that relevant environmental, health, safety, and handling requirements are observed.
• Work with Operations and Environmental, Health and Safety personnel to ensure that procured materials meet applicable technical and safety specifications.
• Maintain traceable procurement documentation for materials and equipment where environmental compliance or chain-of-custody records are required.
• Support responsible sourcing practices and compliance with applicable Nigerian procurement, environmental, and waste-management requirements.

Documentation, Reporting, and Compliance:

• Maintain accurate and up-to-date procurement records, including requisitions, quotations, bid comparisons, approvals, purchase orders, invoices, delivery notes, and supplier contracts.
• Ensure procurement activities comply with approved company policies, financial controls, delegation-of-authority limits, and applicable regulations.
• Prepare weekly and monthly procurement reports for  Management.
• Maintain an auditable record of procurement transactions and supplier evaluations.
• Identify procurement risks, irregularities, potential fraud, and control weaknesses, escalating them through the appropriate channels.
• Protect confidential supplier information, pricing arrangements, and company purchasing data.

Cross-Departmental Coordination:

• Work closely with Finance to reconcile purchase orders, invoices, delivery records, and payment documentation.
• Collaborate with Operations to understand production and maintenance requirements.
• Liaise with Administration and Human Resources on approved office supplies, facilities-related purchases, and other administrative procurement needs.
• Provide Management with timely updates on critical orders, supplier delays, price changes, and potential  supply-chain disruptions.
• Perform other procurement-related duties as may reasonably be assigned by Management.

Educational Qualifications and Experience
Minimum Qualifications:

• Bachelor's degree or Higher National Diploma (HND) in Procurement and  Supply Chain Management, Business Administration, Logistics, Purchasing and Supply, Accounting, Economics, or a related discipline.
• A postgraduate qualification in Supply Chain Management, Procurement, Business Administration, or a related field is an advantage.
• Relevant professional certifications, such as CIPS, CILT, or other recognized procurement and supply-chain qualifications, will be an added advantage.

Experience Requirements:

• A minimum of 5–8 years of relevant post-graduation work experience in procurement, purchasing, supply chain management, or a closely related function.
• Demonstrated experience in supplier sourcing, price negotiation, procurement documentation, cost control, and inventory coordination.
• Experience in technology, manufacturing, recycling, industrial operations, or environmental services is desirable.
• Proven ability to manage multiple procurement requests and meet strict delivery deadlines.

Required Skills and Competencies:

• Strong negotiation, vendor management, and supplier relationship skills.
• Excellent analytical, numerical, and commercial decision-making abilities.
• Good knowledge of procurement processes, purchasing controls, and supply-chain principles.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Excel, Word, Outlook, and procurement or inventory management systems.
• Excellent written and verbal communication skills.
• Ability to prepare clear procurement reports and cost-comparison analyses.
• High standards of integrity, accountability, confidentiality, and ethical conduct.
• Ability to work independently, prioritize competing demands, and collaborate across departments.
• Good understanding of risk management, quality assurance, and regulatory compliance.

Remuneration and Benefit

• Open to negotiation, based on qualifications, experience, and demonstrated competence
• The remuneration package will be determined by Management based on the successful candidate's qualifications, years of relevant experience, professional certifications, demonstrated technical competence, and prevailing market conditions.
• Any additional benefits, allowances, bonuses, or performance-based incentives will be subject to company policy and the terms of the employment offer.