The Internal Control Lead is responsible for coordinating and managing the day-to-day execution of the Company’s internal control frameworks and programmes. The role provides supervisory oversight of the Internal Control Function, drives the implementation of the risk-based control testing plan, and ensures that operational activities, financial transactions, and business processes comply with established policies, procedures, strategic objectives and regulatory requirements.
Job Details
Internal Control Framework Execution & Ownership
- Revise and implement a comprehensive internal control framework covering all key operational, financial, and compliance risk domains across Credit Direct.
- Develop and institutionalise the internal control charter, policy suite, testing methodology, and standards in alignment with CBN regulatory expectations and global best practice (e.g. COSO 2013).
- Define and maintain the risk and control matrix (RCM) across all business processes, ensuring each identified risk is mapped to an appropriate and tested control.
- Conduct an organisation-wide control environment assessment to identify gaps, weaknesses, and areas requiring immediate remediation, and propose structured action plans.
- Establish repeatable, documented work programmes and testing templates that will underpin all internal control activity, enabling future scale and team build-out.
- Serve as the primary internal champion and subject matter expert for all matters relating to internal controls, proactively educating business units on their control responsibilities.
- Develop and maintain a controls library, ensuring all key controls are inventoried, classified by type (preventive, detective, corrective), and assigned to accountable process owners.
Risk-Based Controls Testing & Assurance
- Develop and execute a risk-based internal controls testing plan and programme on a quarterly and annual basis, prioritizing high-risk processes, products, and operational areas.
- Perform end-to-end walkthroughs of business processes to assess design adequacy and operating effectiveness of controls.
- Conduct transaction testing, reconciliation reviews, and sample-based testing across financial reporting, loan operations, collections, treasury, and customer onboarding processes.
- Identify and document control deficiencies, root causes, and associated risk exposures, and escalate material weaknesses to the Managing Director and relevant process owners.
- Prepare clear and well-evidenced internal control testing reports with actionable recommendations, timelines, and accountable owners for remediation.
- Track and independently verify the closure and effectiveness of remediation actions arising from prior control findings, re-testing where necessary.
- Conduct pre-implementation control reviews for new products, systems, and processes to identify and resolve control gaps before operational launch.
Financial & Operational Controls Oversight
- Review and assess the adequacy of controls over financial reporting processes, including the completeness, accuracy, and timeliness of financial data and period-end close activities.
- Monitor controls over credit origination, loan disbursement, repayment processing, and portfolio management workflows to identify unauthorised or irregular transactions.
- Review segregation of duties configurations across systems and processes, flagging and resolving conflicts that create fraud or error risk.
- Assess controls over cash management, payment processing, and treasury operations, ensuring appropriate authorisation matrices and dual-control requirements are in place.
- Conduct periodic surprise checks and targeted operational reviews in high risk functions such as agent operations, branch cash handling, and vendor payment processing.
- Evaluate the control environment within third-party and outsourced service providers relevant to Credit Direct's operations, and report material gaps.
- Support the development and periodic review of delegation of authority limits, approval matrices, and system access control policies.
Fraud Risk Management & Investigation Support
- Proactively identify fraud risk indicators and design detective controls to surface potential fraud, collusion, and unauthorised activity within the organisation.
- Investigate control exceptions, red flags, and irregular transactions, documenting findings and presenting outcomes with recommendations to the Managing Director.
- Maintain a fraud incident register, tracking all reported or identified incidents, investigation status, and remediation outcomes.
- Conduct periodic fraud risk assessments across high exposure functions and recommend targeted control enhancements to mitigate identified risks.
- Collaborate with relevant internal stakeholders (Finance, Operations, People Management, IT) and external parties where necessary during fraud investigations.
- Develop and disseminate fraud awareness materials and guidelines to staff, promoting a culture of integrity and prompt escalation of concerns.
Regulatory & Compliance Interface
- Ensure the internal control framework and testing programme is aligned with CBN regulatory requirements for finance companies, including prudential guidelines and the CBN Consumer Protection Framework.
- Support the organisation's readiness for external regulatory examinations by maintaining a well-documented controls environment and clean audit trails.
- Coordinate with the Legal, Compliance & Governance function to ensure controls adequately address AML/CFT obligations, NDPR/NDPA data protection requirements, and other applicable regulatory mandates.
- Prepare internal control-related inputs for board and management reporting, including control environment summaries, deficiency tracking, and remediation status updates.
- Monitor developments in relevant regulatory guidance (e.g. CBN circulars, NDPC advisories) and proactively assess their implications for the internal control framework.
- Liaise with external auditors during the annual audit cycle, providing documentation, facilitating walkthroughs, and coordinating responses to audit queries on internal controls.
Reporting, Documentation & Governance
- Prepare and present comprehensive internal control reports to the Managing Director on a monthly and quarterly basis, covering testing results, findings, remediation status, and overall control environment assessment.
- Maintain a well-organised internal control repository, including work papers, testing evidence, findings reports, remediation records, and the controls library.
- Develop and maintain a dashboard of key control indicators (KCIs) that provides management with a real-time view of the control environment.
- Report on the status of the annual internal controls plan, including deviations from plan, resource constraints, and adjusted priorities.
- Prepare periodic control environment updates for the Managing Director and the rest of the Management Team.
- Document all significant process changes, system implementations, and organizational changes that have implications for the internal control environment.
Stakeholder Engagement & Control Culture
- Act as a trusted adviser and first point of contact for all business units seeking guidance on internal control requirements, process design, and risk mitigation strategies.
- Facilitate self-assessment control (CSA) workshops with process owners across the organisation, empowering teams to take ownership of their control environments.
- Design and deliver targeted internal control awareness programmes for staff at all levels, translating technical control concepts into practical, day-to-day guidance.
- Champion a strong control culture across the organisation by embedding proactive risk thinking, accountability, and zero-tolerance for control overrides into business operations.
- Build collaborative working relationships with Finance, Operations, IT, People Management, Portfolio Management, and the Legal, Compliance & Governance function.
- Represent Credit Direct at relevant industry forums, professional networks, and training events to maintain awareness of emerging control frameworks and best practices.
Requirements
Education/ Professional Qualification:
- B.Sc. in Accounting, Finance, Economics, Business Administration, or related discipline from a recognised institution.
- Professional certification is mandatory: ACA or ACCA (qualified or finalist), Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE), or Certified Internal Controls Auditor (CICA), Certified Information Systems Auditor (CISA).
- Additional certifications in AML/CFT, risk management (e.g. CRMA), data analytics, or financial crime compliance are desirable.
Experience:
- Minimum of 4 to 6 years of progressive, hands-on experience in internal control, internal audit, risk management, or a closely related function within a bank, finance company, fintech, or other regulated financial services institution.
- Demonstrable track record of designing or substantially building out a controls framework or audit methodology, rather than solely inheriting and executing an established programme.
- Proven experience in end-to-end controls testing across financial reporting, credit operations, treasury, and operational processes.
- Solid exposure to fraud risk assessment, fraud investigations, and root cause analysis in a financial services context.
- Familiarity with CBN regulatory requirements for finance companies, including prudential guidelines, the Consumer Protection Framework, and AML/CFT/CPF regulations.
- Experience in fintech, digital lending, or consumer finance environments is strongly preferred.
- Prior experience engaging with external auditors, regulators, or management in a substantive role is an advantage.
Technical:
- Deep, practical understanding of internal control frameworks, particularly COSO 2013 (Internal Control - Integrated Framework), and their application in financial services contexts.
- Strong command of risk and control matrix (RCM) development, control design principles, and risk-based testing methodologies.
- Comprehensive understanding of CBN regulatory framework for finance companies: prudential guidelines, AML/CFT/CPF regulations, KYC Manual, and Consumer Protection Framework.
- Proficiency in financial and operational process analysis, including transaction testing, reconciliation review, segregation-of-duties assessment, and exception analysis.
- Knowledge of fraud risk indicators, investigation techniques, and forensic documentation standards.
- Familiarity with NDPR/NDPA data protection obligations and their control implications for data-driven financial services businesses.
- Working knowledge of CAMA 2020, EFCC Act, and other relevant Nigerian legislation applicable to finance companies.
- Competence in Microsoft Excel (data analysis, reconciliations), Word, and PowerPoint; experience with audit management or GRC tools is an advantage.
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Job Summary
As an Application Support Engineer at Credit Direct, you will be responsible for maintaining and troubleshooting our application systems, resolving technical issues, and providing support to end-users. You will work closely with cross-functional teams to identify and resolve application-related problems, perform root cause analysis, and implement effective solutions. Your expertise in application support and strong customer service skills will play a crucial role in ensuring our systems are operating at optimal levels to meet business requirements.
Job Details
- Provide application support to internal users and external customers, addressing inquiries and resolving technical issues in a timely and efficient manner.
- Monitor the performance and availability of applications, proactively identifying and resolving any issues or disruptions to ensure uninterrupted service.
- Collaborate with software development teams to understand application functionality, workflows, and configuration details.
- Investigate and troubleshoot application-related incidents, performing root cause analysis and implementing corrective actions.
- Document and maintain knowledge articles, FAQs, and troubleshooting guides to assist users in resolving common issues independently.
- Collaborate with cross-functional teams to perform application testing, including functional, regression, and performance testing, ensuring the quality and stability of the systems.
- Support the deployment of application updates, patches, and new releases, ensuring minimal disruption to end-users.
- Participate in the development and maintenance of application monitoring and alerting systems to proactively identify and address potential issues.
- Communicate effectively with stakeholders, providing regular updates on the status of support requests and incident resolutions.
- Contribute to the continuous improvement of application support processes, identifying opportunities for automation, streamlining workflows, and enhancing efficiency.
Job Requirement
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Proven experience as an Application Support Engineer or in a similar role, supporting enterprise-level applications.
- Solid understanding of application architecture, web technologies, and database concepts.
- Proficient in troubleshooting application issues, performing root cause analysis, and implementing effective solutions.
- Experience with SQL queries and database management (e.g., Microsoft SQL Server, Oracle, MySQL).
- Familiarity with incident management and ticketing systems (e.g., Jira, ServiceNow).
- Excellent analytical and problem-solving skills, with the ability to handle multiple tasks and prioritize effectively.
- Strong customer service orientation, with excellent communication and interpersonal skills.
- Ability to work well in a fast-paced, team-oriented environment.
- Knowledge of ITIL principles and practices is a plus.
Person Specification
- Strong attention to detail and a commitment to delivering high-quality solutions.
- Proactive and self-motivated, with the ability to work independently and take initiative.
- Strong collaboration and teamwork skills, with the ability to work effectively with cross-functional teams.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Adaptability and flexibility to quickly learn new technologies and applications.
- Strong problem-solving skills, with the ability to analyze complex situations and identify practical solutions.
- Strong commitment to providing exceptional customer service and support.
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Job Summary
The Database Administrator is responsible for maintaining, optimizing, and supporting the organization’s databases to ensure their reliability, security, and performance. This role is critical in supporting various business applications and functions by ensuring databases are robust, secure, and efficient to meet organizational needs.
Job Details
Database Administration, Backup and Recovery:
- Install, configure, and maintain database systems (e.g., SQL Server, Oracle, MySQL).
- Monitor database performance, implement performance tuning, and optimize queries.
- Ensure database availability, reliability, and security.
- Implement and manage database backup and recovery processes.
- Perform regular backups and restore operations as needed.
- Develop and maintain disaster recovery plans for databases.
Security Management:
- Implement and enforce database security policies and procedures.
- Manage user access and permissions to ensure data security and compliance.
- Conduct regular security audits and vulnerability assessments.
- Maintain detailed documentation of database configurations, processes, and procedures.
- Generate reports on database performance, incidents, and maintenance activities.
- Keep records of all support requests and resolutions.
Troubleshooting and Support:
- Provide technical support for database-related issues.
- Responsible for supporting end-users and acting as first line maintenance engineer in executing application related operational tasks.
- Troubleshoot and resolve database problems in a timely manner.
- Collaborate with application and infrastructure teams to resolve issues.
- Work with other developers to debug and fix major application issues.
Performance Monitoring and Optimization:
- Monitor database performance and identify bottlenecks.
- Perform performance tuning and query optimization.
- Utilize monitoring tools to proactively identify and address issues.
- Plan and execute database upgrades and patch installations.
- Ensure compatibility and stability of databases after upgrades.
- Test and validate patches before deployment.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Relevant certifications (e.g., Oracle Certified Professional, Microsoft Certified: Azure Database Administrator) are an added advantage
- Minimum of 4-5 years of experience in database administration or a similar role.
- Proven experience in managing and supporting databases in a financial institution or similar environment.
- Experience with performance tuning and query optimization.
- Strong knowledge of database systems (e.g., SQL Server, Oracle, MySQL).
- Proficiency in database backup and recovery processes.
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