Commerce is becoming ever more digital, the way we sell, buy and exchange value is changing faster than ever. Buyers want more convenient ways to buy, pay for products/services, and engage businesses while Sellers want more control over how they sell, manage their business, engage their customers, and collect customer data.
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The Bumper Expert Lead (Customer Success Lead) is a senior, strategic role responsible for driving growth, retention, and long-term success of Bumpa’s top e-commerce merchants, while leading and developing a team of Bumpa Experts. This role goes beyond overseeing relationships with high-impact accounts to combining merchant strategy, people leadership, and operational excellence. You will set the standard for engaging high-value merchants, act as a strategic business partner to top merchants, and lead execution across merchant success motions, from onboarding and adoption through to upsell, renewal, and advocacy. You will also play a critical role in shaping the Merchant Success strategy, improving processes, mentoring Bumper experts (Account Managers), and partnering cross-functionally with Product, Sales, and Support to scale merchant outcomes Success will be measured by merchant growth, retention, expansion revenue, and overall merchant health.
Job Details
Merchant Growth & Revenue Leadership
- Own growth, retention, and expansion outcomes across a portfolio of high-value Growth, Scale, and Premium merchants.
- Act as a strategic advisor by deeply understanding merchant business models, Sales channels, revenue drivers, and the industry.
- Lead Weekly Account reviews (WARs), growth planning sessions, and performance analysis for key merchants.
- Identify and execute upsell, cross-sell, and upgrade opportunities aligned with merchant goals.
Merchant Success Strategy & Execution
- Design, refine, and scale merchant success playbooks for onboarding, adoption, retention, and expansion.
- Use data and insights to prioritise high-impact merchants and guide proactive engagement strategies.
- Improve revenue conversion signals by leveraging product usage, payment volume, and behavioural insights.
- Anticipate churn risks and lead early intervention strategies to protect and grow revenue.
Leadership & Cross-Functional Influence
- Mentor and lead Bumpa Experts, sharing best practices to consistently deliver exceptional merchant outcomes.
- Set performance expectations, track KPIs, and support direct reports' career development.
- Collaborate closely with Product, Support, Marketing, and Sales to improve merchant experience and outcomes.
- Act as the merchant's internal voice, escalating insights, feedback, and product needs with clarity and influence.
- Support campaigns, webinars, feature launches, and merchant education initiatives.
Operational Excellence
- Own account forecasting, reporting, and merchant health metrics across assigned segments.
- Ensure CRM data accuracy and produce actionable reporting on merchant performance and revenue trends.
- Lead or contribute to strategic initiatives assigned by the Head of Merchant Success.
Requirements
- Bachelor’s degree in a relevant field.
- 4–6 years of experience in Customer Success, Account Management, or Merchant Growth roles within B2B/SaaS.
- Proven track record of driving revenue expansion, retention, and customer health.
- Strong business acumen with the ability to connect product usage to merchant outcomes
- Comfortable operating at both strategic and execution levels.
- Excellent communication skills, able to influence merchants and internal stakeholders.
- Experience mentoring or leading peers (formally or informally).
- Strong analytical mindset; confident using data to guide decisions.
- Experience with CRM tools, Freshdesk, Slack, and Google Workspace is a plus
- Entrepreneurial, proactive, and excited about building scalable systems in a fast-growing company.
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Bumpa is redefining commerce in Africa by building the infrastructure that is powering digital commerce on the continent for business owners (BOs). We are looking for a Mid-Level Product Designer who is passionate about solving real problems for entrepreneurs and creating thoughtful, intuitive product experiences. As a Mid-Level Product Designer at Bumpa, you will play a key role in shaping the experience of products used daily by thousands of business owners. You will collaborate closely with Product Managers, Engineers, and other stakeholders to design solutions that balance user needs, business goals, and technical feasibility. You will take ownership of features from discovery through delivery, helping to define problems, explore solutions, validate ideas, and ship high-quality designs and make improvements after launch. This role is ideal for a designer who combines strong UX and UI design skills with product thinking, user empathy and attention to details.
Key Responsibilities:
Product Design & Execution
- Design end-to-end user experiences for Bumpa’s web and mobile products
- Translate product requirements and user insights into intuitive design solutions
- Create user flows, wireframes, prototypes, and high-fidelity interface designs
- Collaborate closely with engineers to ensure accurate implementation of designs
- Continuously iterate on features based on feedback, product data, and user insights
User Research & Insights
- Participate in user research activities such as interviews, usability testing, and feedback sessions
- Identify user pain points and opportunities to improve product experiences
- Use qualitative and quantitative insights to inform design decisions
Collaboration
- Work closely with Product Managers to define product requirements and shape product strategy
- Work closely with the customer support and product teams to uncover friction points and make continuous design improvements across products based on data and user feedback.
- Partner with engineers during product development to ensure usability and design quality
- Communicate design ideas clearly through presentations, prototypes, and documentation
- Contribute actively to product discussions and solution ideation
Design Systems & Consistency
- Contribute to the development and maintenance of Bumpa’s design system
- Ensure visual and interaction consistency across all product surfaces
- Advocate for usability, accessibility, and high design standards across the product
Qualifications and skills:
- Required:
- 3–5 years of experience in product design, UX design, or digital product design
- Experience designing mobile and web applications
- Proven ability to work on products from concept to launch
- Experience collaborating closely with product and engineering teams
Skills
- Strong portfolio demonstrating product thinking, UX process, and visual design
- Proficiency with modern design tools such as Figma
- Ability to simplify complex workflows into clear and usable interfaces
- Strong understanding of interaction design, usability, and information architecture
- Ability to present and communicate design decisions clearly
- Strong user empathy, especially for business owners and entrepreneurs
- Curiosity and willingness to learn from users, data, and feedback
- Ability to work independently while collaborating with cross-functional teams
- Comfortable working in a fast-paced startup environment
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We are seeking a talented and enthusiastic Mid-Level FullStack Engineer to join our dynamic Commerce product team. The ideal candidate will have a strong background in building scalable web applications, with proven expertise in Laravel (PHP) for the back-end and React.js for crafting engaging front-end user experiences. Experience in the e-commerce domain is essential, as is the ability to thrive in a collaborative, cross-functional team environment. You will play a crucial role in developing, enhancing, and maintaining our core e-commerce platform, contributing to all phases of the software development lifecycle.
Job Details
Key Responsibilities
- Design, develop, test, and deploy robust and scalable back-end services and APIs using Laravel (PHP).
- Build and maintain responsive, high-performance user interfaces and components with React.js.
- Collaborate closely with product managers, UX/UI designers, and other engineers to understand requirements, translate them into technical solutions, and deliver features efficiently within an Agile (Scrum/Kanban) framework.
- Integrate with various third-party services, including payment gateways, shipping providers, and other e-commerce tools.
- Write clean, well-documented, and maintainable code, adhering to best practices and coding standards.
- Participate actively in code reviews, providing constructive feedback and ensuring code quality, security, and performance.
- Troubleshoot, debug, and resolve software defects and technical issues, ensuring the stability and reliability of the platform.
- Contribute to database design and optimization (primarily MySQL/PostgreSQL) for large-scale e-commerce operations.
- Continuously learn and apply new technologies and industry best practices to improve our development processes and product offering.
Required Skills & Experience
- Minimum of 3+ years of professional software development experience.
- Strong proficiency in PHP and extensive experience with the Laravel framework.
- Solid understanding and practical experience with JavaScript (ES6+) and the React.js library.
- Demonstrable experience building and maintaining applications within the e-commerce space (e.g., product catalogs, shopping carts, checkout processes, order management, payment integrations).
- Experience with relational databases such as MySQL or PostgreSQL.
- Proficiency with Git for version control.
- Familiarity with RESTful API design and consumption.
- Excellent problem-solving skills and attention to detail.
- Ability to work effectively and collaboratively in a cross-functional team environment.
- Strong communication skills, both written and verbal.
Preferred Skills
- Experience with Vue.js (or other modern JavaScript frameworks) is a plus.
- Familiarity with containerization technologies like Docker.
- Experience with cloud platforms such as AWS or Azure.
- Knowledge of front-end build tools (e.g., Webpack, Vite).
- Understanding of microservices architecture.
- Experience with Test-Driven Development (TDD) and writing comprehensive unit/integration tests.
go to method of application »
We are seeking a talented and experienced Senior Full-stack Software Engineer to join our Commerce product team. The ideal candidate will have a strong background in building scalable web applications, with proven expertise in Laravel (PHP) for back-end development and React.js for delivering high-performance front-end experiences. This role is focused on developing, enhancing, and maintaining Bumpa’s core commerce capabilities, including product catalogs, storefronts, carts, and order management systems. You will work closely with product managers, designers, and engineers to deliver reliable, scalable commerce features that support merchants at scale and contribute across all phases of the software development lifecycle.
Job Details
- Design, develop, test, and deploy robust and scalable back-end services and APIs using Laravel (PHP).
- Build and maintain responsive, high-performance user interfaces and components with React.js.
- Collaborate closely with product managers, UX/UI designers, and other engineers to understand requirements, translate them into technical solutions, and deliver features efficiently within an Agile (Scrum/Kanban) framework.
- Integrate with various third-party services, including payment gateways, shipping providers, and other e-commerce tools.
- Write clean, well-documented, and maintainable code, adhering to best practices and coding standards.
- Participate actively in code reviews, providing constructive feedback and ensuring code quality, security, and performance.
- Troubleshoot, debug, and resolve software defects and technical issues, ensuring the stability and reliability of the platform.
- Contribute to database design and optimization (primarily MySQL/PostgreSQL) for large-scale e-commerce operations.
- Continuously learn and apply new technologies and industry best practices to improve our development processes and product offering.
Requirements
- Minimum of 5+ years of professional software development experience.
- Strong proficiency in PHP and extensive experience with the Laravel framework.
- Solid understanding and practical experience with JavaScript (ES6+) and the React.js library.
- Demonstrable experience building and maintaining applications within the e-commerce space (e.g., product catalogs, shopping carts, checkout processes, order management, payment integrations).
- Experience with relational databases such as MySQL or PostgreSQL.
- Proficiency with Git for version control.
- Familiarity with RESTful API design and consumption.
- Excellent problem-solving skills and attention to detail.
- Ability to work effectively and collaboratively in a cross-functional team environment.
- Strong communication skills, both written and verbal.
Preferred Skills
- Experience with Vue.js (or other modern JavaScript frameworks) is a plus.
- Familiarity with containerization technologies like Docker.
- Experience with cloud platforms such as AWS or Azure.
- Knowledge of front-end build tools (e.g., Webpack, Vite).
- Understanding of microservices architecture.
- Experience with Test-Driven Development (TDD) and writing comprehensive unit/integration tests.
Method of Application
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