Jobs at BrainShare Technologies

Main Duties

• Manage incoming and outgoing mails, packages and deliveries and route to the appropriate department.
• Answer and direct calls to the appropriate department or staff member.
• Maintain a clean and organized front desk area and board room.
• Maintaining a positive, empathetic and professional attitude toward Customers at all times.
• Keeping records of Customer interactions, transactions, comments and complaints.
• Assist with administrative tasks as needed, such as data entry, filing and document preparation.
• Schedule appointments and meetings for staff members.
• Ensure Customer satisfaction and provide professional Customer support at all times.
• Build sustainable relationships and trust with external and internal Customers.
• Liaise with Customer Support on fault resolutions and Customer account reconciliation.
• Engage Customer over phone and direct them to Customer Support Unit for prompt resolution.
• Manage the organization website chat bot or other inquiry.
• Manage the social media of the organization.
• Manage the delivery of parcel/order.
• Follow communication procedures, guidelines and policies.
• Any other tasks assigned to you by the Management.

Personal Qualities & Qualifications

• Degree holder in Mass Communication, English or related discipline from a reputable higher institution.
• Problem-solving skills.
• Ability to communicate clearly.
• A highly effective individual who has an absolute eye for detail and is focusedon improving business performance.
• Service and process knowledge.
• Friendly attitude.
• Strong time Management.
• Must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Demand on the Job:

• Must have at least 3 years cognate experience in Front Office Management.
• Excellent communication skills, both written and verbal.
• Commanding personality to handle stressful situations with ease.
• Computer proficiency with knowledge of Microsoft Office.
• Ability to multitask and prioritize tasks effectively.
• Ability to work under none or minimal supervision.
• Maybe required to work weekend once in a while.

Why you should apply

• Competitive salary
• Performance-based bonuses
• Comprehensive HMO/medical coverage
• Pension plan
• Annual leave
• Examination leave
• Bereavement leave
• Sick leave
• Bereavement support fund
• Annual leave allowance
• Education/career support fund
• Professional Certification Incentive
• Free interest loan
• Free lunch every day
• Overtime allowance
• Public holiday bonuses.

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Main Duties

• Assists in implementing Sales & Marketing Strategic Plans.
• Generates new businesses.
• Maintains good customer relationship & exploits existing opportunities.
• Develops Marketing & Sales strategy that will identify and open up new channels for the company.
• Maximizes sales across product & service portfolio.
• Assists in marketing activities, events and brand awareness for the company.
• Implements all approved Marketing & Sales plan of the company.
• Achieves Sales Target for the company.
• Contact and ensure to qualify identified prospects, leads and suspects from established marketing campaigns plus current business partner relations.
• Update and maintain continuously internal marketing database to precisely reflect sales activities and prospect status.
• Assists in preparation of perfect monthly, quarterly and yearly sales projection along with pipeline reports.
• Generates sales leads.
• Performs constant follow –up on Prospects & Sales Leads.
• Increases sales referrals.

Required Experience & Qualification

• BA / B.Sc in Marketing, Business Administration or Social Science from reputable institution.
• Must have relevant professional qualifications.
• Minimum of 2years and above in telecoms industry.
• Experienced female candidates preferable.

Personal Skills:
Job Holder must possess the following:

• Must be in Telecommunication Service industry for the past 2years and above of continuous employment in marketing & sales function.
• Excellent communication skill.
• Data entry and presentation skills.
• Good market analysis skills
• Persuasive skill and ability to close deals independently.
• Must have commanding personality with credibility to penetrate & influence decision makers of our target audience.