Jobs at BrainShare Technologies

Main Duties

• Manage incoming and outgoing mails, packages and deliveries and route to the appropriate department.
• Answer and direct calls to the appropriate department or staff member.
• Maintain a clean and organized front desk area and board room.
• Take care of Management and Guest needs during meeting.
• Maintaining a positive, empathetic and professional attitude toward Customers at all times.
• Keeping records of Customer interactions, transactions, comments and complaints.
• Assist with administrative tasks as needed, such as data entry, filing and document preparation.
• Communicating and coordinating with colleagues as necessary.
• Schedule appointments and meetings for staff members.
• Providing prompt feedback on the efficiency of the Customer service process.
• Ensure Customer satisfaction and provide professional Customer support at all times.
• Build sustainable relationships and trust with external and internal Customers.
• Liaise with Customer Support on fault resolutions and Customer account reconciliation.
• Engage Customer over phone and direct them to Customer Support Unit for prompt resolution.
• Manage the organization website chat bot or other inquiry.
• Manage the social media of the organization.
• Follow communication procedures, guidelines and policies.
• Any other Tasks assigned to you by the Management.

Personal Qualities & Qualifications
Job Holder need to be:

• Problem-solving skills.
• Excellent communication skills
• Must be very attractive.
• A highly effective individual who has an absolute eye for detail and is focusedon improving business performance.
• Service and process knowledge.
• Friendly attitude.
• Empathy.
• Strong time Management.
• Must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
• Degree holder in Mass Communication, English or related discipline from a reputable higher institution.

Demand on the Job:

• Must have at least 2 years cognate experience in Customer Service or Front Office Management.
• Excellent communication skills, both written and verbal.
• Commanding personality to handle stressful situations with ease.
• Computer proficiency with knowledge of Microsoft Office.
• Ability to multitask and prioritize tasks effectively.
• Ability to work under none or minimal supervision.
• Maybe required to work weekend once in a while.
• Age Bracket: 25 - 35 years of age.

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Job Summary

• We are seeking a highly skilled and experienced Security Officer to join our team.
• The successful candidate will be responsible for ensuring the safety and security of our 24/7 operation, including our office premises, employees, and assets.
• The Security Officer will also be responsible for the daily operation of the office generator and water pump, as well as maintaining accurate records in various logbooks.

Key Responsibilities

• Ensure the safety and security of the office premises, employees and assets at all times.
• Conduct regular patrols of the office premises to identify and report any security breaches or concerns.
• Operate the office generator on a daily basis, ensuring it is properly maintained and fueled.
• Operate the water pump to supply water to the office.
• Maintain accurate and up-to-date records in the following logbooks:
  • Staff & Visitors logbooks
  • Generator logbook
  • Water pump logbook
  • Incident/Handover logbook
• Respond promptly and effectively to any security incidents or emergencies that may arise.
• Welcome Visitors to the company.
• Collaborate with other departments to ensure a safe and secure working environment.
• Perform any other security-related tasks as assigned by the HR & Admin. Manager/Team Lead.

Requirements

• Minimum of 1 year of experience as a Security Officer in a similar environment.
• Age: 25-38 years old.
• Secondary School Certificate.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Ability to maintain confidentiality and handle sensitive information.
• Physical ability to perform security patrols and respond to emergencies.
• Tall and good looking.

What We Offer

• Salary: N70,000 - N80,000 Monthly.
• Competitive salary and benefits package
• HMO
• Pension
• One meal daily
• Opportunity to work with a dynamic and growing company.
• Professional development and training opportunities.
• A safe and secure working environment.