Jobs at Ascentech Services Ltd

Key Responsibilities

• Answer incoming calls promptly with a warm and professional tone.
• Respond to general inquiries and direct specific concerns to the appropriate personnel.
• Greet and assist clients, visitors, and prospective guests in a friendly and professional manner.
• Notify relevant staff of visitor arrivals and ensure smooth interactions.
• Keep the reception area tidy and organized, replenishing marketing materials and ensuring a professional appearance.
• Assist with document management and maintain an organized filing system.
• Monitor and replenish office supplies as needed.
• Coordinate and oversee other clerical staff, ensuring efficient workflow and task completion.

Requirements

• Degree in Business/Arts/Social Science discipline and must have completed NYSC
• Minimum of 1 year of relevant experience in a similar role, preferably in a corporate setting.
• Strong knowledge of document control and management.
• Excellent written and verbal communication skills with a professional and mature demeanor.
• Strong interpersonal skills with the ability to provide exceptional customer service.
• Ability to work efficiently under pressure and manage multiple tasks independently.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is preferred.
• Smart, proactive, and with a good sense of fashion.

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Salary: ₦115,000

Job Summary

The Medical Secretary will perform duties related to case management, which entails being responsible for the wellbeing of the clients and guiding them through the processes and regulations related to their cases. S/he will enhance the quality of patient management, maximize satisfaction, and promote cost effectiveness. The successful candidate will be accountable for the full patient care cycle including assessing, planning, implementing, monitoring, and evaluating actions required to meet the client’s health and human services needed.

Responsibilities

Help clients achieve wellness and autonomy.

Facilitate multiple care aspects (case coordination, information sharing, etc.).

Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options.

Develop effective working relations and cooperate with medical team throughout the entire case management process.

Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction.

Record cases information, complete accurately all necessary forms and produce statistical reports.

Promote quality and cost-effective interventions and outcomes. • Assess and address motivational and psychosocial issues.

Adhere to professional standards as outlined by protocols, rules, and regulations.

Operating scanners, cash registers, and other related electronics.

Process sales transactions.

Reconciling the cash register and generating reports for credit and debit sales.

Accepting payments, ensuring all prices are accurate and proving a receipt to every customer.

Advising on refunds and exchanges, resolving complaints.

Issue receipts to customers.

Make change accurately and efficiently.

Report issues with equipment.

Report any discrepancies detected in any transactions.

Handle case assignments, draft service plans, review case progress and determine case closure.

Ensure capturing of issued receipt on the organization’s database.

Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client centered.

Ensure capturing of all relevant patient information during registration.

Qualification

•  BS degree in related healthcare field
• Experience working with an EMR would be an advantage.

Technical Competence

• Prior experience as a Medical Secretary or similar administrative role
• Multitasking and organizational skills
• Knowledge of medical coding, medical office procedures, regulations, and medical terminology
• Patience and discretion
• Familiarity with the basics of bookkeeping
• Excellent written and oral communication skills
• Experience working with EHRs, databases and word processing and spreadsheet software.
• Knowledge of how to process insurance claims