Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G,3G and 4G services, fixed line, high spee...
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About the Role:
This function coordinates all optical transmission planning, design, and optimization projects across the network, working closely with relevant stakeholders to meet agreed deliverables.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Optical Fibre Network Planning & Optimization
- Develop and review optical fibre network designs (backbone, metro, access) to ensure optimal coverage and scalability.
- Validate route planning for efficiency, cost-effectiveness, and right-of-way feasibility.
- Collaborate with network planning teams to align fibre deployment with current and future capacity demands.
- Ensure redundancy and resilience are incorporated into fibre designs
Optical Fibre Project Implementation Support
- Review and approve field change requests in fibre plans to ensure alignment with standards and business objectives.
- Coordinate seamless implementation of fibre rollout projects.
- Initiate and participate in stakeholder meetings (government, contractors, partners) to secure alignment and approvals.
Transmission Database Management and Analysis
- Maintain accurate and up-to-date optical fibre network database (GIS, inventory, and documentation systems).
- Analyze network performance and utilization to support Capex and Opex investment decisions.
- Track and manage fibre capacity utilization and expansion requirements.
Infrastructure Coordination & Compliance
- Align fibre planning with civil infrastructure (ducts, trenches, poles) and regulatory requirements.
- Ensure compliance with industry standards, permits, and right-of-way regulations.
- Engage relevant authorities to facilitate approvals for fibre deployment
Quality Assurance & Network Integrity
- Ensure fibre deployment meets design specifications and optical performance standards.
- Review test results (e.g., OTDR, attenuation) to confirm network quality.
- Implement continuous improvement initiatives for network reliability and efficiency.
Employee Engagement
- Promote a high-performance culture and strong team collaboration.
- Maintain team harmony, engagement, and accountability.
- Manage relationships with internal teams, contractors, and external partners.
- Support team development in fibre planning, design, and operational best practices.
Educational Qualifications
- Bachelor of Engineering degree or related fields
Relevant Experience & Functional / Technical Skills
- Minimum of 8 years’ of working experience
- Minimum of 2 years managerial experience
- Previous experience in a telecommunication environment is mandatory
- Previous experience engaging with government officials is mandatory.
- Excellent knowledge of ITU-R and ITU-T recommendation on Transmission
- Analytical skills
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About the Role:
The Head of Planning & Deployment will be responsible for enabling sales field teams to deploy human and physical resources effectively across Negative/Infra Gap sites. The role provides critical data to support and build distribution infrastructure, drives infra mapping, and ensures site profitability and support overall business objectives.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Market Sizing
- Define and implement market demarcations for each SMF partner.
- Leverage analytical tools and S&D frameworks to develop accurate and viable market sizes for internal teams and field partners (FPs).
- Ensure the availability and accuracy of Site Master Files to support target setting and performance tracking.
Site Profitability
- Provide accurate National Site Performance tracking, including analysis by town category.
- Support S&D field teams in developing required infrastructure across identified negative/infra‑gap sites.
- Drive site‑level initiatives to improve productivity and profitability.
New Site Deployment and Launch
- Ensure continuous coordination between Network, Marketing, and Distribution teams throughout the new site deployment process up to launch.
- Support S&D field teams to drive effective and timely site launches.
- Ensure newly launched sites are equipped with the required infrastructure within the first six months of operation.
Human Resources Deployment and Management
Infra Extraction
- Bridge distribution gaps by optimizing SSO coverage across all sites.
- Define and implement Site/SSO norms based on population and market potential.
- Address AM agent gaps at site level and drive reduction of low‑revenue (LR) sites.
Trade Activations using the coupon project
- Drive customer acquisition initiatives at the site level.
- Coordinate and execute BTL and promoter‑led marketing activities to support customer acquisition across sites.
- Grow customer activity within the Airtel Money ecosystem through targeted education and training initiatives across markets, including effective management of third‑party partners.
Educational Qualifications
- A bachelor’s degree preferably with a major in Business administration, or other related course
- A Masters degree is preferred
Relevant & Functional / Technical Skills
- 10-15 Years of experience in sales, channel management in reputable organizations preferably in the telecoms, or FMCG industry
- Minimum of 5 years in a senior sales management role
- Ability to operate strategically and tactically in a fast-paced environment an added advantage
- Proficiency in mapping software (MapInfo, Land scan and Google earth).
- Business awareness
- Good product knowledge
- Excellent interpersonal skills
- Excellent communications skills, both orally and in writing
- Sets high personal standards and is goal oriented
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About the Role:
One of the aspirations that Airtel Africa has set for itself is to be the preferred service provider for the Airtel High Value Base. This person is the primary contact person and will be responsible in servicing all aspects of the High Value customer needs for the Pre-paid and Post-paid high value customers – VIP, Diamond & Platinum
The Relationship Executive is customer centric and focused on maintaining high-quality of customer service; develops strong relationshipps with high value customers to ensure sensitivity to their needs, concerns, and emerging requirements and is readily available to attend to pressing customer challenges at any point in time. Delivery of business KPIs like financials, customer experience, revenue generation and process compliance, is critical to this role.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Diamond Customer Management
- Resolution of all allocated Diamond customer issues resolution within approved SLA (FTRs & escalations included)
- Provide advisory services to all allocated Diamond customers as concerns telecoms
- Maintain minimal Inactivity/Churn levels within allocated Diamond customer base
- Engage customers in health checks, cross and up selling activities
- Must be a one stop shop for everything Airtel to the Diamond customer
- Must be the preferred interaction point for the Diamond customer with Airtel
- Provide insights and VOC to the business on Diamond customer activities
Premier Customer Complaint Management
- Log/track all premier customer complaints and enquiries to ensure closure and proper documentation
- Ensure every premier customer is contacted upon receipt of an issue within the specified timelines.
- Resolution of all Premier customer complaints within SLA
- Close looping of all premier customer complaints within SLA of resolution
- Maintain the tracker to provide MIS on all premier customer complaints and closures
Premier Customer Inactivity Management
- Daily health check on assigned customers
- Visits to a specific Premier customer per quarter
- Daily inactivity tracking of >10 days customers
- Alerting premier customers to new or improved products and services
- Communicate promotions and changes to customers in a timely way
Premier Customer Engagement
- Implement one DYK campaign monthly to assigned premier customers
- 100% onboarding of new Diamond entrants into Airtel premier
- Anniversary greetings to all premier customers (Birthdays, Weddings etc)
- Driving customer experience of the customer that is being managed, and ensure customer is locked into the Airtel as a brand
Allocated Customer Collections
- Ensure collection of 99% of monthly invoices on allocated premier accounts
- Ensure 60% of due date collections on all allocated Premier accounts
- Ensure bad debt for Premier accounts remains below 1%
Educational Qualifications
- A recognized university degree
Relevant & Functional / Technical Skills
- 3-5 years of relevant experience, post NYSC
- Understanding of the principles of CRM and Customer Management
- Customer Management skills
- Surveys and research and Trending skills
- Strong Interpersonal Skills & People Centric
- Strong numeric ability
- Excellent Communication skills
- Report writing
- Understand CRM-CEM, Usage and Retention principles
- Presentation making
- Selling and negotiation
- People management
Other requirements
- Eye for details
- Environmental Knowledge particularly of Corporates
- Analytical
- Service orientation
- Achieving business success and relationship management
- Proactive and display of entrepreneurial spirit
- Result orientation
- Ability to travel in the course of work requirements
- Good with people – calm mien, good at building relationships, sociable and well spoken
- Appearance – formal/customer facing always
Method of Application
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