Job Vacancies at Wayam Garden Hotel

Responsibilities:

• Greet guests warmly and provide a friendly first point of contact upon their arrival.
• Check guests in and out efficiently, ensuring accurate registration and payment processes.
• Answer phone calls, respond to inquiries, and provide information about hotel facilities, services, and local attractions.
• Handle guest requests, concerns, and complaints promptly and professionally, ensuring guest satisfaction.
• Manage reservations and room assignments, ensuring accurate and up-to-date information in the hotel system.
• Coordinate with housekeeping and maintenance to ensure room readiness and address any maintenance issues.
• Assist with administrative tasks, such as preparing reports, managing guest accounts, and handling cash transactions.
• Maintain a neat and organized front desk area, ensuring a professional and welcoming environment.
• Adhere to hotel policies and procedures, including safety and security protocols.

Requirements:

• Bachelor's degree or equivalent qualification in hospitality management or a related field.
• Previous experience in a customer service role, preferably in a hotel or hospitality setting.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong organizational and multitasking abilities, with attention to detail.
• Proficient computer skills and familiarity with hotel management systems.
• Ability to remain calm and composed in fast-paced and demanding situations.
• Professional appearance and a positive attitude.
• Fluent in English and additional languages preferred.
• Flexibility to work various shifts, including weekends and holidays.

Benefits:

• Competitive salary based on qualifications and experience.
• Comprehensive benefits package, including health insurance.
• Training and development opportunities for professional growth.
• Employee discounts on hotel services, dining, and accommodations.
• Supportive and inclusive work environment.

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Responsibilities:

• Welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
• Assist guests with their luggage, providing efficient and courteous handling and delivery to their rooms.
• Accompany guests to their rooms, familiarizing them with the hotel's facilities and services along the way.
• Maintain a clean, organized, and visually appealing lobby area, creating a welcoming atmosphere for guests.
• Respond promptly to guest inquiries, requests, and concerns, providing accurate information and appropriate solutions.
• Coordinate transportation arrangements for guests, such as calling taxis or arranging shuttle services.
• Safeguard guests' belongings and valuables, ensuring their secure storage and retrieval.
• Collaborate with other hotel departments to ensure seamless guest experiences, including room service and housekeeping.
• Comply with all safety and security procedures to maintain a secure environment for guests and staff.

Requirements:

• High school diploma or equivalent qualification.
• Previous experience in a customer service role, preferably within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to handle multiple tasks efficiently.
• Physical stamina and the ability to lift and transport heavy luggage.
• Professional appearance and a positive attitude.
• Flexibility to work various shifts, including weekends and holidays.

Benefits:

• Competitive salary based on qualifications and experience.
• Comprehensive benefits package, including health insurance.
• Training and development opportunities for professional growth.
• Employee discounts on hotel services, dining, and accommodations.
• Supportive and inclusive work environment.