Job Vacancies at The Norwegian Refugee Council (NRC)

Ref. No.: 4013850431
Location: Maiduguri, Borno
Job type: Full time

Detailed Description

• NRC is looking for a Support Manager for our Area Office based in Maiduguri - North Eastern Nigeria. The purpose of the Support Manager position is to coordinate the support functions at an Area Office and off-load the Area Manager on support functions.
• NRC initiated country operations in Nigeria in June 2015, in order to respond to the critical and increasing needs in the country. NRC currently has a full team based in Maiduguri and a coordination office in Abuja. NRC is currently providing services across various sectors namely; Shelter and Non-Food Items (NFI); Water, Sanitation and Hygiene Promotion (WaSH); Livelihoods and Food Security; Information, Counselling and Legal Assistance (ICLA) and Education in order to address identified humanitarian needs.
• The Support Manager reports to the Area Manager.

Responsibilities

• Daily management of support Department Area Office, including line management of support staff - Finance, HR & Administration and Logistics
• Responsible for ensuring quality support to project implementation
• Responsible for implementation of technical SOPs, guidelines and tools in area of operation (finance, HR/admin and logistics)
• Provide input on operational support to the Area Plan of Action, and to coordinate and align operational support with programme plans at area level.

Qualifications

• Experience from similar positions in a humanitarian/recovery context
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Knowledge about own leadership skills/profile
• Fluency in English, both written and verbal.
• Minimum of University degree in related field

Education Field:

• Administration / Organisation / Management

Education Level:

• College / University, Bachelor's degree

Personal Qualities:

• Empowering and building trust
• Managing resources to optimize results
• Managing performance and development
• Analyzing
• Handling insecure environments
• Communicating with impact and respect: All employees of the Norwegian Refugee Council should be able to adhere to our Code of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable.

Language:

• English
• Hausa

We Offer

• Commencement: March 2019.
• Duration: 12 months.
• Salary/benefits: According to NRC’s general directions. Grade Level 8 Step 1.
• Duty station: Maiduguri, with 40% frequent travels. Travel outside Maiduguri is dependent on changing security conditions, especially for certain roads in the area.
• Approved health certificate will be requested before contract start.

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Reports to: Advocacy Manager
Supervision of: None
Duty station: North East Nigeria
Travel: 40%
Duration and type of contract: 12 months (with possibility of extension)

Summary

• NRC is looking for a Media and Communications Coordinator for our Country programme based in Maiduguri - North Eastern Nigeria
• The purpose of the Media and Communications Coordinator position is to support the development and implementation of the media and communication portfolio in all NRC Nigeria program activities.NRC initiated country operations in Nigeria in June 2015, in order to respond to the critical and increasing needs in the country
• NRC currently has a full team based in Maiduguri and a coordination office in Abuja
• NRC is currently providing services across various sectors namely; Shelter and Non-Food Items (NFI); Water, Sanitation and Hygiene Promotion (WaSH); Livelihoods and Food Security; Information, Counselling and Legal Assistance (ICLA) and Education in order to address identified humanitarian needs.The Media and Communications Coordinator reports to the Advocacy Manager.

Role and Responsibilities
Generic Responsibilities:

• Ensure at all times compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements as regards to all printed and online publications.
• Promote, give input, guidance and advice on general communications work, including social media posts and publications for all programmes/Core Competencies.
• Responsible for ensuring production of high quality media and communications materials for both internal and external audiences in line with NRC and donor visibility handbooks.
• Ensure timely implementation of the country communications strategy in line with the NRC Global Communications strategy, and lead the work on updating it when necessary in coordination with line manager and regional advisor.
• Conduct trainings and on the job technical capacity building of programme staff to produce relevant and high quality communication materials.
• Prepare Status Reports as required and requested by line manager.
• Report to and coordinate with the country advocacy manager to ensure close coordination between communication and advocacy in the programme.
• Travel regularly to field offices to attain and document success stories, photos, and other relevant media and communication responsibilities as requested by line manager.
• Attain a technical reporting line with the regional communications manager

Specific Responsibilities:

• Initiate, research and write targeted information products for NRC Nigeria
• Develop press releases and media products as needed and requested
• Develop and maintain list of media and establish professional media relationships for NRC in Nigeria
• Produce communication and information products including annual/quarterly reports and initial drafts of articles for strategies, reports, press releases, newsletters etc.
• Conduct weekly or daily media monitoring of relevant updates, share analysis periodically with line manager, general management team and staff, either through writing or by presentations
• Develop project/program communication products in liaison with project teams ensuring adherence to NRC standard communication and branding guidelines.

Scale and Scope of Position:

• Staff: None (potentially a Communications/Advocacy Assistant) Stakeholders: UN agencies, INGOs, local NGOs, civil society, governmental bodies, Various Media Houses Budgets: NA Information: NRC Intranet, Internal Newsletters Legal or compliance: NRC Terms of Employment, NRC Security policy, NRC Code of Conduct, NRC Policies, NRC security Standard Operating Procedures

Critical interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Advocacy Manager
• NRC Core Competency Program Managers and Coordinators
• Country Director
• Head of Programmes
• Area Manager
• M&E Coordinator
• Grants Coordinator

Competencies:

• Strong and documented writing skills writing for humanitarian organisations or comparable
• Strong and documented experience in working with social media such as Facebook and Twitter
• Knowledge of working with donors, visibility standards, and publications’ writing and production
• Previous documented experience in working as a Media or Communication Coordinator in a humanitarian/recovery context
• Previous experience from working in complex and volatile contexts
• Fluency in English both written and verbal
• Fluency in Hausa, both written and verbal, is an asset

Context/Specific Skills, Knowledge and Experience

• Experience in producing varied communication materials
• Experience with coordinating communication and media content
• Working against tight deadlines and ensuring high quality standards
• Demonstrated ability or experience in finding new creative media angles and new platforms to present communications work.
• Experience in developing and using a variety of social media platforms
• Experience in building relationships.
• Strong communication, coordination and representational skills.
• Contextual knowledge of north east Nigeria is an asset.

Behavioural Competencies:

• Proactive personality, take initiatives
• Able to empower colleagues and build trust
• Able to planning and deliver results
• Strong analyzing skills
• Handling insecure environment and large workload

Performance Management
The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description
• The Work and Development Plan
• Trial Period Performance Review Template
• Mid and End Term Performance Review Template
• The NRC Competency Framework

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Ref. No.: 4020690720
Location: Maiduguri, Borno
Reports to: Finance Manager
Travel: 25%
Duration and type of contract: 12 months (with possibility of extension)

The Job Description

• The Work and Development Plan
• The Mid-term/End-of-trial Period Performance Review Template
• The End-term Performance Review Template
• The NRC Competency Framework

General Responsibilities
The following is a brief description of the role:

• These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Development plan.
• Implement NRC’s systems and procedures at area level
• Ensure adherence to NRC policies, handbooks, guidelines and donor requirements
• Prepare and submit reports and analysis
• Ensure proper filing of all support documents
• Support line managers in procedures and require support team trainings
• Prepare all financial donors reports.
• Facilitate monthly Budget versus Actual (BvA) reports with budget holder and follow up on action points.
• Assist budget holder in preparation of budgets (Draft budget)
• Maintain Master budget update.
• Check and verify NRC Nigeria payrolls before payments are made

Specific Responsibilities

• Assist Finance Manager in preparation of field Z costs and ensure that these costs are correctly charged
• Be proactive in communication with donors to ensure that new donor requirements are taken on board promote exchange of information and cooperation with relevant department in office as well as with Program Development Managers and Coordinators
• Support the team when needed.
• Ensure that the accounting, monitoring and reporting are according to procedures (Finance)
• Support project staff in financial matters (Finance)
• Maintain budget control and monitor cash flow for the area (Finance)
• Ensure development and implementation of administrative systems and procedures
• Ensure that budgeting, financial reporting and other financial processes take place in adherence to Financial Handbook, other NRC policies and donor, auditor and the authorities requirements
• Provide up-to-date analysis and required reports of the financial situation in the projects and the programme to the Finance Manager, Head of support unit, Head of Program, Area Manager, Program Development Managers, Project Coordinators and the head office (HO) in Oslo

Critical interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Finance Manager
• Head of Program
• Area Managers
• Logistic Manager
• HR Manager
• Finance Controller in Regional Office.
• Scale and scope of position
• Staff: None
• Stakeholders: NRC donors and implementing partners
• Budgets: N/A
• Information: Agresso, NRC Intranet
• Legal or compliance: NRC Code of Conduct, Finance Handbook and Standard Operating Procedures, NRC Terms of Employment, NRC Security Risk Management Policy and Standard Operating Procedures.

Competencies
Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional Competencies:
These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies:

• Experience from working as a Finance Coordinator in a humanitarian/recovery context
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Knowledge about own leadership skills/profile
• Fluency in English, both written and verbal
• Context/ Specific skills, knowledge and experience:
• Empowering and building trust
• Managing resources to optimize results
• Working with people Coping with change

Behavioural competencies
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies and the following are essential for this position:

• Managing resources to optimize results
• Managing performance and development
• Analyzing
• Handling insecure environments
• Empowering and building trust

Performance Management:

• The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual.