Job Vacancies at Stanbic IBTC Bank

Job ID: 58788
Location: Lagos Island, Lagos
Job Sector: Banking
Job Details: Test Division Summary

Job Purpose

• The Database Administrator is responsible for the day-to-day operations and maintenance of Databases.
• The Database Administrator carries out responsibilities in some or all of the following technical areas: Creating and maintaining all databases required for Production, Disaster Recovery, development and testing usage, Performs ongoing tuning of the database instances, Plans and implements backup and recovery of databases, Setup and maintenance of online replication of data from Production to the DR environment, Monitor and advise management on licensing issues while ensuring compliance with Oracle License agreements, Proactive Production Database monitoring across database platforms.
• Performing in conjunction with system administrators, the capacity planning required in creating and maintaining the various databases for the use of the Bank. Performs failover of databases as required for disaster recovery. Ensures space availability for database growth.

Key Responsibilities
Improve customer experience:

• Achieve a minimum annual Business Survey (i.e ISS) rating of 8 out of 10
• Ensure not more than 5 significant incidents occur every week
• Achieve an IT User Survey score of 7 out of 10
• Ensure closure time within 90% of agreed SLA for significant and general complaints
• Ensure service availability meets agreed targets
• Achieve a Remedy satisfaction survey rating of 3.5 out of 5

Revenue Generation and Cost Reduction:

• New cost saving and revenue generating initiatives implemented by the Business as a result of insights from IT value driven metrics.

Establish a control framework that guarantees visibility and reliability of our franchise:

• Resolve exceptions before due dates
• Ensure there is no vulnerability
• Emergency changes should not exceed 10% of total changes
• Successful DR exercises.

Implement efficient and timely projects and changes to support key business objectives:

• Achieve 80% close out sign offs on pre-agreed deliverables (time, scope, cost) by all relevant stakeholders
• Score 90% on post implementation survey (conducted within a minimum of 3 months after project closure)
• Respond within 24hours to engage relevant parties once a work request is raised.

Qualifications and Experience

• First Degree.
• Minimum of 3 years post qualification experience in a similar or related position.

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Job ID: 58744
Location: Lagos Island, Lagos
Job Sector: Banking
Job Details: Test Division Summary

Job Purpose

• Responsible for leading the team that provides Support and Administration of the Bank’s signature applications (Salesforce, DSX, Robotics and Omni-Flow) and Services (UNIX) used by the Production for business continuity.

Key Responsibilities

• Providing capacity planning, monitoring, and maintenance of the Bank’s signature applications (Salesforce, DSX, Robotics and Omni-Flow)
• To ensure continuity of the business processes supported by the signature applications (Salesforce, DSX, Robotics and Omni-Flow)  / services, Ensuring continuity and quality by owning the resolution of issues across these platforms. Tracking progress and escalating as appropriate unless resolution reached. Understanding, in-depth, the business processes supported by the Bank Application
• To maintain production environments relating to online services. This will include development, DR and production relating to signature applications (Salesforce, DSX, Robotics and Omni-Flow)
• To ensure that signature applications (Salesforce, DSX, Robotics and Omni-Flow) are maintained in a manner that supports delivery of services to multiple platforms(Peripherals), resilience, and performance
• Ensure that the underpinning contract between Stanbic and relevant application vendors are renewed annually, and annual maintenance/licenses are paid to the vendors before due date to avoid service disruption
• To ensure standards and guidelines are applied and maintained across signature applications (Salesforce, DSX, Robotics and Omni-Flow) for administration, deployment and monitoring over a range of platforms that largely comprises Bank standard Process flow. This includes applications, web server components and databases
• To ensure signature applications (Salesforce, DSX, Robotics and Omni-Flow) and services processes and outputs are error-free and complete, Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate
• Ensuring appropriate contingency/workaround  procedures are in place for process failure or defect pending resolution ensuring business continuity
• Managing change control (CR) implications for designated Applications
• To undertake advanced administration tasks as required e.g. to support problem resolution, participate in the on-call support to the 24/7 team.

Qualifications and Experience

• First degree in Computer Sciences and IT-related sciences
• Microsoft Office (Word, Excel, PowerPoint and Outlook), Oracle SQL, AIX, ASP.NET, JavaScript, Working knowledge of integration platforms, Queue Manager
• Knowledge of Java, C++, ASP.NET, JavaScript, HTML, CSS, Php, AIX/UNIX
• Minimum of 5 years relevant experience in Support and Administration of the Bank Line of Business Applications (Peripheral Applications) and Services (UNIX) used by the Production for business continuity.