Team Lead, Application Support at Stanbic IBTC

Job ID: 58744
Location: Lagos Island, Lagos
Job Sector: Banking
Job Details: Test Division Summary

Job Purpose

• Responsible for leading the team that provides Support and Administration of the Bank’s signature applications (Salesforce, DSX, Robotics and Omni-Flow) and Services (UNIX) used by the Production for business continuity.

Key Responsibilities

• Providing capacity planning, monitoring, and maintenance of the Bank’s signature applications (Salesforce, DSX, Robotics and Omni-Flow)
• To ensure continuity of the business processes supported by the signature applications (Salesforce, DSX, Robotics and Omni-Flow)  / services, Ensuring continuity and quality by owning the resolution of issues across these platforms. Tracking progress and escalating as appropriate unless resolution reached. Understanding, in-depth, the business processes supported by the Bank Application
• To maintain production environments relating to online services. This will include development, DR and production relating to signature applications (Salesforce, DSX, Robotics and Omni-Flow)
• To ensure that signature applications (Salesforce, DSX, Robotics and Omni-Flow) are maintained in a manner that supports delivery of services to multiple platforms(Peripherals), resilience, and performance
• Ensure that the underpinning contract between Stanbic and relevant application vendors are renewed annually, and annual maintenance/licenses are paid to the vendors before due date to avoid service disruption
• To ensure standards and guidelines are applied and maintained across signature applications (Salesforce, DSX, Robotics and Omni-Flow) for administration, deployment and monitoring over a range of platforms that largely comprises Bank standard Process flow. This includes applications, web server components and databases
• To ensure signature applications (Salesforce, DSX, Robotics and Omni-Flow) and services processes and outputs are error-free and complete, Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate
• Ensuring appropriate contingency/workaround  procedures are in place for process failure or defect pending resolution ensuring business continuity
• Managing change control (CR) implications for designated Applications
• To undertake advanced administration tasks as required e.g. to support problem resolution, participate in the on-call support to the 24/7 team.

Qualifications and Experience

• First degree in Computer Sciences and IT-related sciences
• Microsoft Office (Word, Excel, PowerPoint and Outlook), Oracle SQL, AIX, ASP.NET, JavaScript, Working knowledge of integration platforms, Queue Manager
• Knowledge of Java, C++, ASP.NET, JavaScript, HTML, CSS, Php, AIX/UNIX
• Minimum of 5 years relevant experience in Support and Administration of the Bank Line of Business Applications (Peripheral Applications) and Services (UNIX) used by the Production for business continuity.