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  • Posted: Jul 26, 2021
    Deadline: Not specified
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    Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
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    Asset Custodian

    Job ID: 57258
    Location: Lagos Island, Lagos  Application Link

    Location: Lagos Mainland, Lagos  Application Link
    Job Sector: Banking

    Job Purpose

    • To ensure the availability of treasury cash, reserve and blank forms.
    • Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
    • Control treasury cash, blank forms, safe custody items and duplicate keys.
    • Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls

    Key Responsibilities
    Asset custodianship:

    • Custodian of treasury cash, reserve, blank forms and keys & cash
    • Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
    • Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
    • Effective cash management to ensure vault approved limits are adhered to.
    • Receive notes and coins from tellers to be lodged into the vault.
    • Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
    • Control Keys for container / trolley (Used for transporting cash from vault to tellers).
    • Assist with surprise checks of tellers.

    Support functions:

    • Attend to branch account payments.
    • Issue Bank Cheques as required.
    • Counter sign issued Bank Cheques as required.
    • Reconcile all branch suspense accounts as listed below.
    • Attend to Cash Advance transactions.
    • Attend to all Records Administration issues in the branch
    • Attend to all issues on refunds on all closed customers accounts

    ATM Custodians Support functions:

    • Carry out first level support (basic) on User's workstations, scanners, or other peripherals
    • Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
    • Map users' workstations to the Combo printer and ensure quality printout
    • Assist RIS connect remotely to systems & resolve simple LAN issues
    • ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
    • Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch

    Reports:

    • ATM Reports
    • Operating Cash Report
    • Listing of ATM Transactions

     Accounts:

    • Cash
    • Vault Reserve
    • ATM
    • Overage Account
    • Shortage Account
    • SRAs
    • Certified Cheque
    • Stale Cheques
    • Bank Cheques

    Other Functions:

    • Custom Duty Payments
    • Mails Administration
    • Administration of Stationery (vault out of stationary items)
    • Maintenance of Office Equipment
    • Call-over functions

    Registers:

    • Cash Advance Register - Petty cash
    • Bank Cheque Register.
    • Customs Duty Register (where applicable)

    Preferred Qualification and Experience

    • Bachelor's Degree from an accredited University
    • Minimum 2 years branch banking experience with exposure to tellering and safe custody.

    go to method of application »

    Client Service Officer

    Job ID: 57225
    Location: Lagos Mainland, Lagos  Application Link

    Location: Lagos Island, Lagos   Application Link
    Job Sector: Banking

    Job Purpose

    • To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide). Proactively and reactively cross sell the Group’s products.

    Key Responsibilities/Accountabilities
    Control chequebooks:

    • Attend to telephonic queries regarding cheque books.

    Control Automated Teller Machine (ATM) cards:

    • Receive and handle ATM cards according to laid-down policies and procedures.
    • Ensure the ATM cards are locked away overnight.
    • Dispatch and receive ATM cards to/from away branches.
    • File ATM cards in received-date order.
    • Handle retained ATM cards according to laid-down procedures.
    • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
    • Attend to all telephonic enquiries regarding ATM cards.

    Statements:

    • Issue off-cycle statements at customer’s instance and take charges as appropriate
    • Keep records of all source instructions from customers

    Reactive selling:

    • Identify cross-selling and migration opportunities and sell products/services reactively.
    • Participate in tactical sales/marketing activities as required.

     SIPML Management:

    • Attend to all pension enquiries
    • Processing of client withdrawal application.
    • Processing of client change of account information and signature
    • Processing of NSITF transfer.
    • Processing of deceased person benefit withdrawal.
    • Print statement of account and registration certificate for the client
    • Cross sale.
    • Render daily report on applicable platform.

    SIAML Management:

    • Attend to all Asset management enquiries
    • Processing of client subscription.
    • Processing of client redemption
    • Processing of client change of account information.
    • Processing of deceased person redemption
    • Print statement of account and registration certificate for the client
    • Dispatch all document to appropriate unit after execution
    • Cross sale

    Preferred Qualification and Experience

    • A Bachelor's Degree in any related field
    • 0 - 2 years banking experience, preferably interfacing with customers.
    • Strong relationship management background.
    • Experienced in upholding the highest levels of service.
    • Experience in completing credit applications successfully.

    go to method of application »

    ATM Custodian

    Job ID: 57217
    Location: Lagos Mainland, Lagos Application Link

    Location: Lagos Island, Lagos  Application Link
    Job Sector: Banking

    Key Responsibilities / Accountabilities
    Asset Custodianship:

    • Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
    • Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
    • Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
    • Ensure that swept deposits are correctly handled appropriately
    • Ensure that all irregular items have been actioned before the end of the day

    Monitoring of cash holdings:

    • Ensure that cash does not exceed prescribed limits
    • Ensure that sufficient cash levels are maintained to meet normal customer requirements

    ATM Up-time:

    • Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
    • Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
    • Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
    • Ensure that all ATM terminals are kept clean and maintained in good condition

    ATM Cash:

    • Control ATM cash according to laid-down instructions
    • Balance cash at the required intervals
    • Report and action differences in ATM cash promptly
    • Ensure that ATM cash is safeguarded against unnecessary and preventable loss.

    Reports:

    • Action ATM reports as listed on the Duty List promptly
    • Reconcile ATM cash daily
    • Action Care Suspects accurately and on time, resulting in reduced operating losses
    • Planning
    • Planning is generally on a daily to weekly basis within regular activity cycles

    Preferred Qualification and Experience

    • Minimum 2.2 from University
    • 1-3 years experience

    Method of Application

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