Job Vacancies at Rollance Logistics

We are looking to hire a competent / experienced Sales & Customer Service Executive to help us keep growing. If you're experienced at closing sales professionally, have excellent customer services and interpersonal skills, dedicated and ambitious, Rollance Logistics is an excellent place to advance your career. 

Responsibilities 

• Respond to customer inquiries via all channels through which customers reach out to us including email, social media, physical walk in and phone calls. 
• Performs proper assessments for each customer's request to recommend appropriate advice, product or services 
• Develop healthy and professional rapport with customers, demonstrating a friendly and helpful manner to put them at ease when resolving a problem, recommending a product or service or trying to close a sale. 
• Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times 
• Participate in training and professional development and put new skills to immediate and meaningful use 
• Foster a positive and pleasant working relationship with all members of staff 
• Familiarize yourself with current information about services and products available for customers 
• Accurately extract customer delivery requests for onward communication with the appropriate executing staff 
• Generate sales channels ideas, initiate sales through same channels and follow through with closing such sales. 
• Communicate with clients in English or other local languages you're fluent at or refer them to a capable member of the team. 

Qualifications for Customer Service Sales 

• Bachelor's degree or equivalent experience preferred 
• 2+ years of customer service & or sales experience preferred 
• Ability to cooperate with and support other members of staff where required
• Strong verbal communication skills in the English language 
• Willingness to interact daily with customers from a wide range of cultures and backgrounds 
• Must be comfortable working independently and making minor decisions without direct supervision 
• Good sense of organization and keen attention to detail 
• Knowledge of customer service best practices and desire to participate in trainings and professional development 
• Ability to perform well in a fast-paced working environment
• Smart, intuitive and intelligent with great recollection skills.

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Job Overview
We are looking to hire a competent / experienced Social Media Manager to help us keep our brand ahead and growing across all social media channels. If you're experienced at building brand presence online, can create professional yet engaging contents, have excellent advertising skills, dedicated and ambitious, Rollance Logistics is an excellent place to advance your career 

Job Objectives
As a Social Media manager, your role will be to support Rollance Logistics in developing its brand across Social Media channels (Including Instagram, Youtube, Facebook, Twitter, TikTok, Whatsapp and Google My Business). You will leverage on and execute our content strategy across all Social Media, designing posts that generates engagement. Ultimately, your goal will be to contribute to positioning Rollance Logistics a relevant and engaging brand, associated with trendy content and positive conversations. Thus, you will be at the core of the Rollance Logistics brand building strategy. You will need to be extremely tuned to trends, influencers, and generally speaking be completely passionate about Social Media. 

Responsibilities

• Plan and execute quality content aiming to improve Rollance Logistics' content quality.
• Ability to plan, create and monitor perfomance of social media adverts across all channels is a plus
• Make checks on all our Social Media channels on a daily basis
• Plan content weekly to ensure posts generate the right level of engagement
• Collaborate with the graphics team to ensure quality visuals for your content
• Be ahead of the curve for all the viral trends while generating ideas that connects our products and  services with the current Trending activities, challenges, reposts, videos, etc.
• Research and execute best practices across the industry
• Generate weekly plans and reports to improve KPIs
• Work with the Sales team to monitor implementation and scale up of Rollance Logistics' relationship with key customers to extract creative customer review contents from them. 

KPIs to evaluate success

• Number of creative reviews contents generated monthly
• Average Engagement on IG, FB, GMB, TikTok and Twitter
• Daily incoming sales traffic driven from social platforms
• Routine compliance (weekly report, weekly content plan, monthly planning, monthly review) 

Qualification & Experience

• Passion for the internet generally, the social media scene and trends
• Fast learning abilities and analytical skills
• Previous experience with social media (eg working in an agency) a plus
• Well organized and ability to simultaneously handle multiple projects
• Excellent communication skills in English, and willingness to be immersed in a very international and entrepreneurial environment 

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working with customers around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future business ventures.