Job Vacancies at Population Services International (PSI)

• We are looking for a Head of Human Resources, Administration, and Security (HRAS) to provide support to PSIN in achieving its organizational objectives.
• This position will be an integral member of the senior management team and will be responsible for providing strategic and operational support to stakeholders within PSIN in relation to the employee life cycle and office administration.
• The mission is to partner with all program and operational functions to ensure that the full scope of HRAS services, such as HR yearly processes, Talent Development, Recruitment and Employee Relations processes, office maintenance, and employees’ safety and security protocols, are executed with a continuous improvement mindset, while still maintaining the human touch.
• S/he will work with the Senior Management Team in Nigeria and relevant HR and Global Security Functions and Departments at PSI Headquarters in the USA to ensure that organizational HR, Admin, and Security policies and procedures are adapted to the specific context of each category of staff and that all staff are informed.

Your contributions

HR Planning [10% of the time]

• Develop a HR strategy for PSIN which is in line with the organizational goals and objectives.
• Devise and implement metrics as needed.
• Consult, advise, and coach Management and their team members on the identification, definition, and implementation of HR solutions to address projects and departmental needs in accordance with global, regional, and local HR strategies, goals, legislation, regulations, and relevant SOPs.

Hiring and Recruitment [10% of the time]

• Participate in workforce planning and job evaluation to meet the needs and requirements of the organization as well as ensuring compliance to local laws and global recruitment guideline and support recruiting managers in the recruitment process.
• Oversee the full-cycle recruitment process and directly recruit positions at all levels adopting recruitment best practices and following PSIN policies and procedures
  • Review and approve job position requests, job descriptions and make recommendations, ensuring accuracy and consistency.
• Coordinate orientations/transition of both new/transferring staff.
• Review all job offers and contracts and ensure internal equity.

HR Administration and Compliance [15% of the time]

• Oversee HR-related administrative duties and ensure they are compliant with existing legal and government reporting requirements.
• In collaboration with the finance team, ensure all staff are adequately oriented and trained on the completion and submission of monthly timesheets.
• Ensure PSIN compliance with all labor laws and minimize legal exposure.
• Responsible for the review of HR Handbook to comply with labour laws and best market practice; review policies and procedures and make recommendations as required.
• Manage and update all office personnel and statutory documents and ensure staff information is properly kept, updated, and confidentially maintained.
• Lead the exit management procedure to ensure a seamless and positive transition for departing employees.
• Serve as an ambassador and champion for PSIN: Standards for Business Ethics & Code of Conduct; escalate arising code of conduct issues and ensure resolution and appropriate follow-up.
• As needed, liaise with the local legal counsel on HR issues that require legal interpretations.
• Ensure compliance by the leadership team and line managers on all HR practices within areas of responsibility and with Global, Regional, and Local legislative and regulatory requirements, standards, and relevant policies and guidelines.

Compensation and Benefits Management [10% of the time]

• Facilitate administration of staff benefits and compensation as stipulated in the HR policies.
• Ensure processing of monthly HR payroll documentation on timely basis ensuring completeness and accuracy.
• Ensure all existing staff clearance forms are submitted before final dues are processed.
• Ensure compliance with PSIN compensation principles during recruitment and the promotion of individuals.

Performance Management [10% of the time]

• Lead the performance management process, including creating a plan to manage annual reviews, conduct training on goal setting, utilize budgets to organize development activities, and work one-on-one with managers and employees.
• Coordinate and ensure timely completion of the annual performance evaluation process.
• Coordinate and ensure timely completion of the annual merit plan process.
• Advise, train, and coach managers on the implementation of the performance management process and supporting requirements.

Employee Relations and Disciple: [10% of the time]

• Lead all employee relations with professional grace; lead investigations to resolve issues/conflict in the workplace.
• Act as an impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner that meets all legal and labor regulations and requirements.
• Maintain an effective negotiation process and harmonious employee/employer relationship.
• Advise supervisors in determining appropriate disciplinary plans of action.

Staff-Welfare [10% of the time]

• Identify areas for continuous improvement and implement as agreed upon with the management team.
• Remain up to date with SOPs regarding functional requirements at the local, global, or industry level if applicable.
• Represent employees in cases of litigation, arbitration, or related legal matters.
• Develop supportive plans of action for staff care, ensuring a comprehensive approach to support the well-being of staff and foster a positive working environment.
• Work to actively engage in building trust with staff at all levels and in all roles.

Administration & Office Management [15% of the time]

• Supervise office hygiene maintenance and supplies of essential services such as water and electricity, structural conditions, and office decorum, and arrange necessary repairs.
• Monitor office supplies inventory and procure new material, following procurement policies.
• Supervise all travel and hotel arrangements for staff, including visas and work permits, as applicable.
• Implement fleet management systems (third party or in-house), monitor and manage efficiency in the use of office resources.

Safety and Security [10% of the time]

• Act as a security focal person for PSIN.
• Ensure security plans are complete and up to date.
• Organize safety & security training, and briefings for all PSIN staff.
• Coordinate regular Country Security Committee meetings
• Organize regular safety drills for the office.
• Ensure all office staff are trained in the appropriate Safety and security procedures.
• Manage and oversee contracted security providers.
• Regularly attend the INGO Security Forum meetings and keep close liaison with agencies.
• Ensure security guidelines and security plan is implemented throughout PSIN.

What are we looking for?

• Bachelor’s degree in Human Resources Management.
• At least eight (8) years’ experience in a senior role within Human Resource Management, with two (2) years at a supervisory level. Equivalent combination of relevant education and experience may be substituted.
• Advanced knowledge of human resource disciplines including, but not limited to employee development, change management, recruitment, branding, compensation practices, employee relations, compliance, performance management, and South Africa employment law.
• Strong decision-making skills with demonstrated ability to identify, recommend and implement best practice approaches that deliver rapid, consistent, high-quality HR management and service provision in a fast-paced organization under pressure.
• Excellent customer service, relationship building/management and consensus building skills as well as focused and results driven.
• Excellent analytical and problem-solving skills. Able to proactively identify opportunities, diagnose problems and develop client-centered and evidence-based solutions.
• Able to translate complex HR policies, processes and recommendations to non-HR professionals.
• Excellent written and verbal communication skills. Capable of managing conflict and conflicting views.
• Proficient in MS Office Suite (Word, Excel, PowerPoint).
• Hands-on experience and certification with HRIS and payroll systems
• Knowledge of organizational structures, workflow, and operating procedures required.
• Must have knowledge of Labour Regulations, Industry trends and norms.
• Able to operate independently with limited management and drive change and innovation.
• Ability to handle confidential and sensitive information in a professional manner.
• Motivated, with demonstrated ability to influence, lead, as well as collaborate in a team.

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• Our ideal candidates have extensive experience of “owning” tasks and learning quickly. S/he thrives in an entrepreneurial environment, enjoys multi-tasking & monitoring market trends, strives to take on responsibility, and takes pride in ensuring that every detail is checked and a job is well done.

Your contribution

You will:

• Be responsible for achieving monthly and annual sales targets as set by the Business Manager.
• Re - distribute products from the distributor and wholesalers to retailers and health service providers across your territory
• Continuous assessment of providers’ knowledge and provide required information where gaps exist with respect to FP/RH/MCH services.
• Ensure linkage of other channel members, providers, CBOs and NGOs with wholesalers for easy access to products
• Continuously monitor the market and provide intelligence on product recommended prices are respected by all channel members
• Represent PSI at distributors and wholesalers and provide regular feedback to the Business Manager on stock position at the Distributor’s warehouse and performance of wholesalers and retailers.
• Be responsible for achieving quality coverage of PSI products by ensuring that service delivery points always have products and are well branded.
• Electronically capture every sales detail, provider detail and placement GPS details at every point of sale.
• Responsible for the maintenance and expansion of the distribution network which includes close monitoring of existing sales channels but also the seeking out of additional distribution outlets to increase coverage.
• Perform any other duties as required by the Business Manager or the PSI Nigeria management team.
• Performance would be measured based on:
  • Volume of PSI products re-distributed as indicated by electronic data captured by the server.
  • Presence of PSI products in outlets as evaluated during field support visits.
  • Number of providers and pharmacist, Doctors, Nurses, visited and informed.
  • Number of CBOs and NGOs linked to and utilizing PSI products for their interventions
  • Timely submission of well written weekly updates and monthly reports to the Business manager

What are we looking for?

• We are looking for a vibrant and energetic individual with extensive knowledge and experience in the sales and distribution of medical products and supplies.
• Pharmacist, Nurse or a degree in any of the health sciences.
• 3+ years of experience working as a sales or medical representative.
• Relevant field-based experience in Sexual and Reproductive Health, Maternal and Child Health, trainings, products and communication.
• Experience in the Nigerian drug distribution and supply chain system.
• Good understanding of the Nigerian healthcare drug procurement and supply chain system.
• Experience in sales and brand management from an FMCG background an added advantage
• Strong sense of responsibility and ability to work with minimal supervision;
  • Business & Financial Acumen: Understands and intelligently applies economic, financial, and industry data to make sound business decisions.

Key Personal Competencies:

• Influencing/Negotiation skills: Ability to understand both internal and customer perspectives so as to be able to build a win-win strategy for financial and value-based negotiation.
• Market Access: Deep knowledge of the healthcare environment, payer decision- making processes, product pricing and distribution to demonstrate value to franchisees and their customers across our therapeutic areas.
• Highly self-driven and passionate

The candidate we hire will embody PSI’s corporate values:

• Measurement: You use hard evidence to make decisions and guide your work. You set clear goalposts in advance and explain clearly if you need to move them.
• Pragmatism: You will strive to deliver the best possible result with the resources available. You will not be paralyzed by a need to make things perfect.
• Honesty: You own your mistakes and are open about your shortcomings – it is the only way you will learn and improve.
• Collaboration: You will quickly establish a mental map of whom you can rely on for what, on your team, at headquarters, and in our country offices – if you try to do it all yourself, you will not succeed.
• Trust: You accept limits to your sphere of control and give colleagues the benefit of the doubt.
• Commitment: You are in it for the long-haul and want to grow with the organization, just like PSI serves its consumers and partners with host-country governments through thick and thin.