Job Vacancies at PalmPay

The Field Sales Promoter (User Growth) is responsible for driving user registration, activation, and engagement through grassroots, campus, market, and community outreach. The role focuses on offline events, partnerships, teen engagement programs, and referral-based field activities to accelerate user growth.

Job Description

• Recruit and register new users through physical activations in markets, parks, malls, campuses, and communities.
• Conduct product demos and guide users through onboarding (app download, registration, KYC).
• Promote and boost referral programs and empower referrers (agents, parents, KOLs).
• Build partnerships with schools, student groups, small businesses, and local influencers.
• Organize offline campaigns, events, roadshows, and brand awareness activities.
• Track acquisition numbers and provide field insights on user behavior and offline performance.

Requirements

• OND, HND, or Bachelor's degree in any field.
• 1–3 years field marketing or sales experience (activation or community mobilization is an advantage).
• Strong communication, persuasion, and interpersonal skills.
• Ability to work independently and meet field targets.
• Willingness to travel frequently and interact with diverse demographic groups.

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About the Role

• Flexi Microfinance Bank is expanding its Mobile Installment product nationwide and seeking enthusiastic, customer-focused Sales Agents to join our team. In this role, you will be stationed at designated 3C HUB retail outlets, engaging walk-in customers, promoting our phone financing solution, and guiding them through the onboarding and application process.
• This role requires strong communication skills, persuasive selling ability, and a passion for helping customers access mobile devices through flexible payment plans.

Key Responsibilities:

• Actively approach and engage walk-in customers at 3C HUB retail locations to promote Flexi MFB’s mobile installment financing product.
• Explain product features, payment plans, eligibility criteria, and financing terms in a clear and professional manner.
• Assist customers with onboarding, application submission, and required documentation.
• Provide accurate information, answer customer inquiries, and address concerns to ensure a seamless experience.
• Work closely with store staff and Flexi MFB operations teams to ensure efficient loan processing and approvals.
• Track daily leads, applications, conversions, and other assigned sales metrics.
• Follow up with pending customers to ensure completion of applications and final approvals.
• Ensure compliance with Flexi MFB sales guidelines, customer verification processes, and KYC requirements.
• Represent the Flexi MFB brand professionally while maintaining strong customer satisfaction and service standards.

Requirements

• Minimum of OND, NCE, or equivalent qualification.
• Prior experience in sales, field marketing, retail banking, or telecom product sales is an added advantage.
• Strong communication, persuasion, and negotiation skills.
• Ability to work in a fast-paced retail environment with daily customer interaction.
• Basic understanding of consumer lending and mobile phone markets (preferred, but not required).
• Computer literacy and ability to use smartphones or digital onboarding tools effectively.
• Result-driven mindset with a focus on meeting and exceeding sales targets.

Key Competencies

• Customer service mindset
• Confidence and resilience
• Ability to build rapport quickly
• Accountability and professionalism
• Goal-oriented with strong follow-through

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Key Responsibilities and Tasks:

Market Planning

Channel Strategy & Development

• Conduct in-depth analysis of the Nigerian mobile phone retail landscape. Identify and target key KA clients (e.g., national/regional chains like Slot, Pointek, 3CHUB, Raya). Develop phased and executable channel development roadmaps.
• New Channel Acquisition
• Proactively engage, negotiate, and successfully secure partnerships with new retail chain accounts. Manage the end-to-end onboarding process including product listing, POS material deployment, system integration, and store staff training.
• Partnership Program Design
• Formulate competitive trade terms and partnership programs (including but not limited to procurement agreements, profit margins, market development funds, joint marketing plans) based on company policies and market conditions.
•  Team Collaboration & Support
• Internal Coordination
• Work closely with internal teams (Product, Marketing, Supply Chain, Finance) to secure timely product supply, marketing resources, and credit policies to support frontline sales.
• Market Intelligence Feedback
• Systematically collect, analyze, and feedback market intelligence, customer needs, competitor dynamics, and product issues from channels and point-of-sale to support decision-making for company strategy adjustments.
• Risk Management
• Monitor channel inventory health and price system stability. Prevent and resolve channel conflicts such as cross-regional sales and price disruption.
• Data Analysis & Reporting
• Regular Reporting
• Regularly prepare and submit channel sales reports, market analysis reports, and client evaluation reports.
• Data Analysis
• Utilize data analysis tools to deeply mine sales data, identify issues, and formulate improvement plans.
• 
  Qualifications & Requirements:
• Education & Experience
• Bachelor's degree or above, preferably in Marketing, Business Administration, or related fields.
• Minimum 3 years of KA channel management experience in the consumer electronics industry. Prior successful experience in developing KA channels for mobile phones/consumer electronics in Nigeria or West Africa is highly preferred.
• Channel Network
• Established connections and a proven track record of successful partnerships with major mobile phone retail chains in Nigeria (e.g., Slot, Pointek, etc.) are essential.
• Competencies
• Excellent business negotiation, communication, and influencing skills.
• Strong data analysis and problem-solving abilities.
• Results-driven, able to work under pressure, and self-motivated.
• Outstanding planning and execution skills, capable of managing complex projects independently.
• Language
• Fluent in English (business written and spoken). Proficiency in local languages such as Hausa, Yoruba, or Igbo will be a significant advantage.
• Others
• Willingness and ability to undertake high-frequency domestic travel. Familiarity with local business culture.

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Job Summary

• The Sales Supervisor manages BNPL sales promoters across 3C Hub and partner stores. The role ensures promoters achieve financing sales targets, maintain accurate KYC documentation, follow BNPL processes, and deliver excellent customer service. The Supervisor also coordinates with underwriting, verification, and collections teams to ensure smooth customer approvals, disbursement, and onboarding.

Key Responsibilities

• Supervise and monitor the performance of BNPL sales promoters.
• Drive daily, weekly, and monthly financing sales targets and conversion rates.
• Ensure complete and accurate KYC documentation from promoters.
• Review applications before submission to minimize rejection rates.
• Handle escalated customer issues on eligibility, repayment, and financing terms.
• Liaise with underwriting and verification teams to resolve pending applications.
• Track promoter performance, approval rates, and store-level issues.
• Ensure promoter compliance with risk controls and fraud-prevention guidelines.
• Oversee device display standards and stock rotation in partner stores.
• Maintain strong relationships with 3C Hub store managers.
• Conduct coaching, field support, and performance reviews for promoters.
• Prepare and submit daily sales and operational reports.

Requirements

• HND/B.Sc. in Business, Marketing, or related fields.
• 2-5 years’ experience in sales supervision (telecom, BNPL, fintech, or FMCG preferred).
• Strong understanding of customer onboarding, KYC, and credit processes.
• Leadership experience managing field teams.
• Excellent communication and customer-service skills.
• Good analytical and reporting ability.
• Willingness to work across multiple store locations.

Key Competencies

• Sales leadership
• BNPL / credit onboarding knowledge
• KYC & documentation accuracy
• Risk and fraud awareness
• Coaching and performance management
• Customer service excellence
• Reporting & attention to detail

go to method of application »

Job Summary

• The Sales Supervisor manages BNPL sales promoters across 3C Hub and partner stores. The role ensures promoters achieve financing sales targets, maintain accurate KYC documentation, follow BNPL processes, and deliver excellent customer service. The Supervisor also coordinates with underwriting, verification, and collections teams to ensure smooth customer approvals, disbursement, and onboarding.

Key Responsibilities

• Supervise and monitor the performance of BNPL sales promoters.
• Drive daily, weekly, and monthly financing sales targets and conversion rates.
• Ensure complete and accurate KYC documentation from promoters.
• Review applications before submission to minimize rejection rates.
• Handle escalated customer issues on eligibility, repayment, and financing terms.
• Liaise with underwriting and verification teams to resolve pending applications.
• Track promoter performance, approval rates, and store-level issues.
• Ensure promoter compliance with risk controls and fraud-prevention guidelines.
• Oversee device display standards and stock rotation in partner stores.
• Maintain strong relationships with 3C Hub store managers.
• Conduct coaching, field support, and performance reviews for promoters.
• Prepare and submit daily sales and operational reports.

Requirements

• HND/B.Sc. in Business, Marketing, or related fields.
• 2-5 years’ experience in sales supervision (telecom, BNPL, fintech, or FMCG preferred).
• Strong understanding of customer onboarding, KYC, and credit processes.
• Leadership experience managing field teams.
• Excellent communication and customer-service skills.
• Good analytical and reporting ability.
• Willingness to work across multiple store locations.

Key Competencies

• Sales leadership
• BNPL / credit onboarding knowledge
• KYC & documentation accuracy
• Risk and fraud awareness
• Coaching and performance management
• Customer service excellence
• Reporting & attention to detail

go to method of application »

Job Summary

• The Sales Supervisor manages BNPL sales promoters across 3C Hub and partner stores. The role ensures promoters achieve financing sales targets, maintain accurate KYC documentation, follow BNPL processes, and deliver excellent customer service. The Supervisor also coordinates with underwriting, verification, and collections teams to ensure smooth customer approvals, disbursement, and onboarding.

Key Responsibilities

• Supervise and monitor the performance of BNPL sales promoters.
• Drive daily, weekly, and monthly financing sales targets and conversion rates.
• Ensure complete and accurate KYC documentation from promoters.
• Review applications before submission to minimize rejection rates.
• Handle escalated customer issues on eligibility, repayment, and financing terms.
• Liaise with underwriting and verification teams to resolve pending applications.
• Track promoter performance, approval rates, and store-level issues.
• Ensure promoter compliance with risk controls and fraud-prevention guidelines.
• Oversee device display standards and stock rotation in partner stores.
• Maintain strong relationships with 3C Hub store managers.
• Conduct coaching, field support, and performance reviews for promoters.
• Prepare and submit daily sales and operational reports.

Requirements

• HND/B.Sc. in Business, Marketing, or related fields.
• 2-5 years’ experience in sales supervision (telecom, BNPL, fintech, or FMCG preferred).
• Strong understanding of customer onboarding, KYC, and credit processes.
• Leadership experience managing field teams.
• Excellent communication and customer-service skills.
• Good analytical and reporting ability.
• Willingness to work across multiple store locations.

Key Competencies

• Sales leadership
• BNPL / credit onboarding knowledge
• KYC & documentation accuracy
• Risk and fraud awareness
• Coaching and performance management
• Customer service excellence
• Reporting & attention to detail

go to method of application »

The Offline User Growth Officer is responsible for driving user registration, activation, and engagement through grassroots, campus, market, and community outreach. The role focuses on offline events, partnerships, teen engagement programs, and referral-based field activities to accelerate user growth.

Job Description

• Recruit and register new users through physical activations in markets, parks, malls, campuses, and communities.
• Conduct product demos and guide users through onboarding (app download, registration, KYC).
• Promote and boost referral programs and empower referrers (agents, parents, KOLs).
• Build partnerships with schools, student groups, small businesses, and local influencers.
• Organize offline campaigns, events, roadshows, and brand awareness activities.
• Track acquisition numbers and provide field insights on user behavior and offline performance.

Requirements

• OND, HND, or Bachelor's degree in any field.
• 1–3 years field marketing or sales experience (activation or community mobilization is an advantage).
• Strong communication, persuasion, and interpersonal skills.
• Ability to work independently and meet field targets.
• Willingness to travel frequently and interact with diverse demographic groups.