Job Vacancies at PalmPay

Job Description

• Sales Management:
• Prospecting: Identify key merchants and target markets for POS sales, utilizing various sources such as online directories, industry events, and referrals. Develop sales plans and strategies to achieve or exceed sales targets within the assigned area.
• Client Engagement: Initiate contact with potential clients, establish rapport, and schedule meetings or product demonstrations to showcase the benefits of our POS system.
• Needs Assessment: Conduct thorough assessments of clients' business operations, payment processes, and pain points to understand their specific requirements and challenges.
• Solution Presentation: Present our POS solution in a compelling and tailored manner, highlighting its features, functionality, and potential return on investment for the merchant.

Team Leadership:

• Train, and motivate a high-performing sales team.
• Set clear performance expectations, provide regular feedback, and conduct performance evaluations.
• Foster a positive and collaborative work environment to promote teamwork and achieve sales goals
• Monitor sales performance and provide guidance and support to the sales team to meet their individual and team objectives.
• Identify areas of improvement and implement corrective actions to optimize sales effectiveness.

Relationship Building:

• Build and maintain strong relationships with key merchants, distributors, and other relevant stakeholders.
• Collaborate with the marketing department to develop promotional strategies and support marketing campaigns.
• Resolve merchants’ issues and complaints in a timely manner to maintain merchant satisfaction and loyalty.
• Cultivate strong relationships with key decision-makers within client organizations, demonstrating expertise, trustworthiness, and responsiveness.

Reporting and Analysis:

• Prepare regular sales reports, forecasts, and performance metrics for management review.
• Analyze sales data to identify trends, opportunities, and potential challenges.
• Provide insights and recommendations to improve sales performance and achieve business objectives.

Negotiation and Closing on Key Merchants: 

• Negotiate pricing, terms, and contractual agreements to secure successful sales deals, ensuring mutual satisfaction and compliance with company policies.

Collaboration: 

• Collaborate with internal teams, such as product development and merchant support, to address client inquiries, provide technical expertise, and ensure smooth implementation of the POS system.

Territory Management:

• Analyze market trends, merchant needs, and competitors' activities to identify business opportunities.
• Allocate sales territories and set sales targets for team members based on market potential and business objectives.
• Ensure effective coverage of the assigned area by monitoring sales activities and implementing territory management strategies.

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Job Description

• Sales Management:
• Prospecting: Identify key merchants and target markets for POS sales, utilizing various sources such as online directories, industry events, and referrals. Develop sales plans and strategies to achieve or exceed sales targets within the assigned area.
• Client Engagement: Initiate contact with potential clients, establish rapport, and schedule meetings or product demonstrations to showcase the benefits of our POS system.
• Needs Assessment: Conduct thorough assessments of clients' business operations, payment processes, and pain points to understand their specific requirements and challenges.
• Solution Presentation: Present our POS solution in a compelling and tailored manner, highlighting its features, functionality, and potential return on investment for the merchant.

Team Leadership:

• Train, and motivate a high-performing sales team.
• Set clear performance expectations, provide regular feedback, and conduct performance evaluations.
• Foster a positive and collaborative work environment to promote teamwork and achieve sales goals
• Monitor sales performance and provide guidance and support to the sales team to meet their individual and team objectives.
• Identify areas of improvement and implement corrective actions to optimize sales effectiveness.

Relationship Building:

• Build and maintain strong relationships with key merchants, distributors, and other relevant stakeholders.
• Collaborate with the marketing department to develop promotional strategies and support marketing campaigns.
• Resolve merchants’ issues and complaints in a timely manner to maintain merchant satisfaction and loyalty.
• Cultivate strong relationships with key decision-makers within client organizations, demonstrating expertise, trustworthiness, and responsiveness.

Reporting and Analysis:

• Prepare regular sales reports, forecasts, and performance metrics for management review.
• Analyze sales data to identify trends, opportunities, and potential challenges.
• Provide insights and recommendations to improve sales performance and achieve business objectives.

Negotiation and Closing on Key Merchants: 

• Negotiate pricing, terms, and contractual agreements to secure successful sales deals, ensuring mutual satisfaction and compliance with company policies.

Collaboration: 

• Collaborate with internal teams, such as product development and merchant support, to address client inquiries, provide technical expertise, and ensure smooth implementation of the POS system.

Territory Management:

• Analyze market trends, merchant needs, and competitors' activities to identify business opportunities.
• Allocate sales territories and set sales targets for team members based on market potential and business objectives.
• Ensure effective coverage of the assigned area by monitoring sales activities and implementing territory management strategies.

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We are seeking an experienced and results-driven Collection Supervisor to lead our collections team. The Collection Supervisor will be responsible for developing and executing strategies to effectively manage and recover outstanding debts while maintaining strong customer relationships.

Key Responsibilities:

Strategy Development:

• Develop and implement effective debt collection strategies.
• Continuously review and enhance collection processes to maximize recovery rates.
• Analyze customer data to identify patterns and trends in delinquent accounts.

Team Leadership:

• Lead and motivate the collections team to achieve targets and objectives.
• Provide coaching, training, and performance feedback to team members.
• Set clear performance goals and monitor team progress.

Portfolio Management:

• Monitor and manage the company's loan portfolio.
• Review and categorize delinquent accounts, implementing appropriate collection actions.
• Establish and maintain appropriate collection policies and procedures.

Communication and Customer Relations:

• Develop and maintain positive relationships with customers.
• Handle escalated customer inquiries and complaints regarding collections.
• Ensure compliance with regulatory guidelines while interacting with customers.

Reporting and Analysis:

• Prepare regular reports on collection performance for management.
• Analyze data to identify areas for improvement and implement corrective actions.
• Monitor key performance indicators (KPIs) related to collections.

Legal Compliance:

• Stay updated on relevant laws and regulations governing debt collection.
• Ensure all collection practices are compliant with legal requirements.

Qualifications and Skills:

• Bachelor's degree in finance, business administration, or a related field (Master's degree is a plus).
• Proven experience in collections management, preferably in a financial institution or fintech.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Knowledge of relevant laws and regulations governing debt collection.
• Proficiency in using collection software and tools.
• Strong organizational and problem-solving skills.

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Job Description

• Sales Management:
• Prospecting: Identify key merchants and target markets for POS sales, utilizing various sources such as online directories, industry events, and referrals. Develop sales plans and strategies to achieve or exceed sales targets within the assigned area.
• Client Engagement: Initiate contact with potential clients, establish rapport, and schedule meetings or product demonstrations to showcase the benefits of our POS system.
• Needs Assessment: Conduct thorough assessments of clients' business operations, payment processes, and pain points to understand their specific requirements and challenges.
• Solution Presentation: Present our POS solution in a compelling and tailored manner, highlighting its features, functionality, and potential return on investment for the merchant.

Team Leadership:

• Train, and motivate a high-performing sales team.
• Set clear performance expectations, provide regular feedback, and conduct performance evaluations.
• Foster a positive and collaborative work environment to promote teamwork and achieve sales goals
• Monitor sales performance and provide guidance and support to the sales team to meet their individual and team objectives.
• Identify areas of improvement and implement corrective actions to optimize sales effectiveness.

Relationship Building:

• Build and maintain strong relationships with key merchants, distributors, and other relevant stakeholders.
• Collaborate with the marketing department to develop promotional strategies and support marketing campaigns.
• Resolve merchants’ issues and complaints in a timely manner to maintain merchant satisfaction and loyalty.
• Cultivate strong relationships with key decision-makers within client organizations, demonstrating expertise, trustworthiness, and responsiveness.

Reporting and Analysis:

• Prepare regular sales reports, forecasts, and performance metrics for management review.
• Analyze sales data to identify trends, opportunities, and potential challenges.
• Provide insights and recommendations to improve sales performance and achieve business objectives.

Negotiation and Closing on Key Merchants: 

• Negotiate pricing, terms, and contractual agreements to secure successful sales deals, ensuring mutual satisfaction and compliance with company policies.

Collaboration: 

• Collaborate with internal teams, such as product development and merchant support, to address client inquiries, provide technical expertise, and ensure smooth implementation of the POS system.

Territory Management:

• Analyze market trends, merchant needs, and competitors' activities to identify business opportunities.
• Allocate sales territories and set sales targets for team members based on market potential and business objectives.
• Ensure effective coverage of the assigned area by monitoring sales activities and implementing territory management strategies.