Job Vacancies at PalmPay

• We’re looking for an Administrative Specialist who is passionate about our mission of driving financial inclusion in Africa. The ideal candidate for this role should have a good understanding of business functions, good communication skills, good interpersonal skills and good organizational skills.

Duties & Responsibilities:

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services, maintenance activities and tradespersons (e.g., electricians)
• Organize and take charge of other office activities (recycling, renovations, event planning etc.)
• Ensure operations adhere to policies and regulations
• Keep abreast of all organizational changes and business developments
• Provide Chinese/mandarin translation services between expats when needed

Requirements:

• Minimum of HND in business administration or related field
• 3-5 years administrative experience
• Familiarity with financial and facilities management principles
• Familiarity with creating administrative policies and procedures
• Very good understanding of office management processes
• Experience with financial and facilities management principles
• Proficiency in Microsoft Office (Especially Excel & PowerPoint)
• Critical thinking and problem-solving skills and an excellent team player
• Good time-management skills
• Great interpersonal and communication skills
• Experience of FINTECH will be an added advantage

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Role Overview

• We are looking for an experienced Data Product Specialist to support the monitoring, maintenance, and continuous improvement of our data dashboards across multiple African markets.
• This role requires strong SQL and BI tool experience, the ability to monitor real-time data and identify anomalies, and a good understanding of data products and data pipelines in order to effectively communicate with product and engineering teams.

Key Responsibilities

Dashboard Management & Maintenance

• Historical Data: Manage and update editable BI dashboards across multiple African markets, ensuring high visualization standards and logic accuracy.
• Real-time Data: Oversee real-time monitoring systems; identify improvements and functional gaps to guide product iterations.

Business Enablement & Training

• Act as the primary point of contact for front-line business teams across Africa.
• Provide manual instuction and support to business teams on how to use dashboards effectively.

Vigilant Monitoring & Anomaly Detection

• Proactively monitor all dashboards and identify abnormal data patterns.
• Investigate data anomalies, determine possible root causes, and lead the "issue-to-resolution" cycle.
• Escalate data issues and provide clear feedback to product or engineering teams when necessary.

Requirements

• Technical Proficiency: Expert-level SQL skills and extensive experience with BI Platforms (e.g., Power BI, Tableau).
• Experience: 3–5+ years of experience in Data Product Operations, Data Analysis, or a related field. Experience with customer service business is a major plus.
• Analytical Mindset: Proven ability to monitor high-frequency real-time data and a "product-first" approach to solving systemic data issues.
• Communication Mastery: Exceptional ability to explain technical concepts to non-technical stakeholders and influence R&D priorities.
• Adaptability: Comfortable working across multiple time zones and cultures.