Job Vacancies at Old Mutual Plc

Job Description

The purpose of the role is to provide quality underwriting outcomes for the Commercial/Personal lines underwriting function through effectively maintaining underwriting standards and providing quality client and broker service. Must be multi skilled with the ability to mentor and train junior underwriters and have high technical knowledge.

• Underwrites in accordance with standards, policies and procedures
• Ensures that all documentation is issued, checked and authorised prior to despatch
• Ensures queries are resolved in line with company standards
• Ensures timeous and accurate management of mail count
• Requests, monitors survey and survey requirements as per laid down procedures
• Corrects unprofitable policies
• Maintains service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards
• Resolves escalated customer queries and complaints and provide feedback to customers on matters resolved.
• Shares knowledge on, and participate in, the creation of new standards, control systems and procedures to maintain service delivery.

KEY RESULT AREAS

Personal Effectiveness:

• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality over periods of 1 day to a max of three months.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.

Customer Service

• Manages effective customer service and relations to deliver customer service satisfaction

Compliance

• Adhere to all financial requirements and ensure cost control
• Adhere to governance controls

Operational Efficiencies

• Effectively maintains underwriting standards and provides quality client and broker service
• Implements continuous improvement in work processes, procedures and schedules
• Maintains people practices in line with organisational guidelines, policies, culture and values

REQUIRED QUALIFICATIONS AND EXPERIENCE

• A first degree or its equivalent
• Excellent communication skills (verbal and written)
• Interpersonal and time management skills
• Good knowledge of MS packages (Especially MS Word, MS Excel, PowerPoint and Outlook)
• Possess 3 - 5 years relevant experience in a similar role
• Possess strong technical underwriting knowledge

Skills

Education

• Bachelor of Science (BSc) (Required)

go to method of application »

Job Description

This role performs a consulting function, serving as a resource and concept generator to the marketing manager(s) in order to implement the marketing strategy. The incumbent is individually accountable for achieving results through own efforts, over periods of up to 3 months.

• Implements all through-the-line marketing activities.
• Implements marketing plans for selected market segments.
• Manages and updates various databases.
• Supports the leads management process.
• Manages office admin and budget.
• Constructs marketing messages directed at intermediaries and end customers.
• Identifies new business sales opportunities and builds it into marketing messages.
• Monitors marketing environment and competitor activities.
• Conducts marketing presentations.
• Develops understanding of BU segments utilising research data & any other data sources available.
• Is responsible for the conceptualisation and execution of marketing events.
• Identifies, builds relationships and interfaces with internal and external resources.
• Takes appropriate decisions vis-a-vis marketing inventory.
• Provides marketing support activities to distribution channels consulting function, serving as a resource and concept generator to the marketing manager(s).

KEY RESULT AREAS

Materials Design & Production:

• Constructs marketing messages directed at intermediaries and end customers.

Personal Effectiveness:

• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality over periods of up to 3 months.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.

Administration & Support:

• Manages and updates various databases.
• Manages office administration and budget.

Marketing Service Delivery:

• Assists Marketing Managers by implementing all through the line marketing activities.
• Implements marketing plans for selected market segments.
• Conducts marketing presentations.
• Provides marketing support activities to distribution channels.
• Supports the leads management process.

Market Research:

• Monitors marketing business environment and competitor activities and offerings.
• Gathers information on local and international market trends for relevant product set.
• Interacts with the market to gain information.
• Identifies new business sales opportunities and builds them into marketing messages.
• Develops understanding of business segments utilising research data & any other data sources available.

REQUIRED QUALIFICATIONS AND EXPERIENCE

• A first degree or its equivalent
• Excellent communication skills (verbal and written)
• Interpersonal and time management skills
• Good knowledge of MS packages (Especially MS Word, MS Excel, PowerPoint and Outlook)
• Possess 5 years relevant marketing communications experience

Skills

Education

• Bachelor of Science (BSc) (Required)