Job Vacancies at Metro and Castle

The Job

• Improve profit and attain sales target of the supermarket
• Deal with all complaints, queries, and other related customer service issues
• Strong supervision of the stores for improved customer service experience.
• Recruit and interview new staff for the supermarket
• Organize training, orientation, and supervise all floor supervisors
• Oversee receiving orders and stock control
• Assign and schedule tasks for specific employees and also follow up on the results they generate
• Complete all the operational requirements of the store
• Appraise, monitor, and plan tasks to be given to individual staff members
• Discipline, counsel, and coach staffs to maintain positive result generation.
• Recognize future and present requirements by customers
• Establish good rapport with existing and potential customers
• Collaborate with other members of staff that have good understanding about service requirements
• Maintain inventories and approve contracts to ensure consistent availability of the required services and merchandise
• Study trends, authorize clearance sales and also determine all required sales promotions
• Review merchandising by formulating pricing policies
• Identify profitability ratio by studying financial statements and operating statements
• Study display plans, sale promotion, and advertising towards marketing merchandise in a profitable manner.

Qualifications

• OND / HND / BA / B.Sc in Business or Retail Management, Operation Management or any related course.

Experience:

• 3 - 5 years related experience working in a Supermarket.

The Person:

• Foundation Degree in Retail Management, or Diploma in Retail Business field.
• Possess excellent verbal and written communication skills
• Ability to relate cordially with clients
• Possess management proficiency
• Ability to plan and execute strategic sales processes
• Ability to deliver result copiously
• Ability to manage other staff members
• Possess excellent specific market knowledge
• Possess IT and accounting proficiency
• Ability to work under pressure
• Ability to lead a team
• Ability to multitask.

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Responsibilities

• Overseeing salespeople, cashiers, shelf stockers, and other employees.
• Managing finances and preparing an annual budget.
• Keeping records of expenditure, sales figures, and employee performance.
• Evaluating the supply and availability of stocks, and profit-margins.
• Implementing measures to avoid stock damages, theft, and wastage.
• Monitoring shelve stocks and product displays, and the general appearance of the store.
• Investigating market trends and offering products that would appeal to customers.
• Addressing customers' requests, comments, and complaints.
• Motivating employees to achieve targets.
• Training new staff members and scheduling shifts.

Requirements

• Higher National Diploma (HND)
• A Bachelor's Degree in Business Administration, Financial Management, or equivalent qualification preferred.
• 1 - 3 years relevant work experience.
• Demonstrable experience in a supervisory capacity at a retail store, or similar.
• Extensive experience with preparing budgets, and financial and expense reports.
• In-depth knowledge of product and consumer trends, and marketing strategies.
• Exceptional interpersonal skills in dealing with employees and customers.
• Competency in retail management software, such as AIM and NetSuite.
• Proficiency with spreadsheet and word processing software.
• Excellent written and verbal communication skills.
• Familiarity with applicable labor laws, and retail health and safety standards.

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Responsibilities

• Provide financial reports and interpret financial information to managerial staff while recommending further courses of action.
• Advise on investment activities and provide strategies that the company should take
• Maintain the financial health of the organization.
• Analyze costs, pricing, variable contributions, sales results and the company’s actual performance compared to the business plans.
• Develop trends and projections for the firm’s finances.
• Conduct reviews and evaluations for cost-reduction opportunities.
• Oversee operations of the finance department, set goals and objectives, and design a framework for these to be met.
• Manage the preparation of the company’s budget.
• Liase with auditors to ensure appropriate monitoring of company finances is maintained.
• Correspond with various other departments, discussing company plans and agreeing on future paths to be taken.

Requirements

• BSc / MA Degree in Finance, Accounting or Economics
• Professional qualification such as CFA/CPA or similar will be considered a plus
• Proven experience as a Financial Manager
• Experience in the financial sector with previous possible roles such as financial analyst
• Extensive understanding of financial trends both within the company and general market patterns
• Proficient user of finance software
• Strong interpersonal, communication and presentation skills
• Able to manage, guide and lead employees to ensure appropriate financial processes are being used
• A solid understanding of financial statistics and accounting principles
• Working knowledge of all statutory legislation and regulations